Job summary
Employer heading
Patient Access Team Leader
Band 3
Job overview
An exciting opportunity has arisen for a dynamic Team Leader to join Patient Access Services on a full time basis.
The position is permanent at 37.5 hours per week and based on the Aintree Hospital site, Monday - Friday between the hours of 8am - 6.00pm.
You will be required to work on a rota to cover until 6.00pm.
*Overseas candidates to determine the likelihood of obtaining sponsorship by assessing themselves against the criteria on the gov.uk website.
Main duties of the job
The post holder will be working with a speciality team and will be providing and overseeing a dedicated and comprehensive clerical service for Outpatients within the Trust using Partial and Full booking processes.
The post holder will act as support for the team for all Outpatient enquiries from internal and external customers at all levels.
The post holder, while carrying out their own and overseeing their teams’ duties, will work to defined departmental procedures to maximise effective use of clinic capacity and help ensure that the Trust meets local and national waiting times and booking targets.
The post holder will work in a very active and busy environment requiring a consistently high standard of performance and excellent attention to detail.
Working for our organisation
Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.
The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.
The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.
It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.
To hear more about our achievements click here https://www.liverpoolft.nhs.uk/media/13089/1606-annual-report-booklet_final.pdf
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Detailed job description and main responsibilities
Please see the attached Job Description and Person Specification for all relevant information.
The post holder is responsible for supporting the Supervisor and Management Teams in the achievement of local and national targets.
Person specification
Qualifications
Essential criteria
- Educated to GCSE standard with 4 GCSE’s at level A-C (or equivalent)
Desirable criteria
- ECDL, CLAIT or IBT qualification or be working towards one of these
Experience
Essential criteria
- NHS Experience
- Demonstrable Health Records Experience
Desirable criteria
- Supervisory Experience
- Audit experience
- Demonstrable experience in dealing with the public particularly in stressful situations and ability to empathise and understand the needs of patients and visitors
Knowledge
Essential criteria
- Use of a Patient Administration System (currently IPM)
- Confidentiality awareness
Skills
Essential criteria
- Ability to use own initiative with support
- Ability to work to deadlines
- Able to work with a range of professionals
- Ability to display attention to detail
- Team worker
- Excellent verbal and written communication manner.
Desirable criteria
- Accurate Keyboard Skills
Other
Essential criteria
- Flexible approach to work
- Good interpersonal approach
- Reliability and good attendance
- Present professional image
- Physically able to perform the duties of the post
- Ability to travel to any Trust site as required
Documents to download
Further details / informal visits contact
- Name
- Adam Swift
- Job title
- Assistant PAC Manager
- Email address
- [email protected]
- Telephone number
- 0151 529 2182
- Additional information
Lisa Morrissey
0151 529 2181
or
Helen Fletcher
0151 529 2001
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