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Job summary

Main area
Urology Renal Support Worker
Grade
Band 4
Contract
12 months (Fixed term one year)
Hours
Full time - 37.5 hours per week (Monday to Friday)
Job ref
287-RSUR-25-24-A
Employer
Liverpool University Hospitals NHS Foundation Trust
Employer type
NHS
Site
Royal site
Town
Liverpool
Salary
£25,147 - £27,596 per annum
Salary period
Yearly
Closing
18/07/2024 23:59

Employer heading

Liverpool University Hospitals NHS Foundation Trust logo

Urology Renal Support Worker

Band 4

Job overview

The post holder will be an integral part of the Urology Cancer  Hub Team, who works under the supervision of the Cancer & Performance  Manager in the Urology   Directorate.  The main purpose of the role will be to provide dedicated patient centred coordination for patients who are selected for Renal Surveillance via  Supported  Self Management I. T. system.    

The post holder will demonstrate excellent organisational skills, must be flexible in approach, able to exercise initiative and demonstrate a consistently high standard of professionalism, being aware of the need for confidentiality and integrity.    They would need excellent  computer and data input skills. 

People interested in applying who are interested in a secondment would be considered.

Main duties of the job

Coordinates care by providing a single point of access for renal patients under going surveillance .   

Has a sound understanding of the tumour specific pathways.   

Develops good working relationships with local primary care teams.  

Triage incoming calls and initiate appropriate response according to protocols and individual pathways, using good communication skills, basic clinical awareness and appropriate tools and procedures, liaising as appropriate when non-routine.   

Refer all clinical and complex enquiries to the team for assessment and review.   

Provide basic telephone advice and refer on or sign-post to other sources of support.    

Coordinate the necessary assessments, appointments or investigations.

Add identified patient to Supported  Self Management I. T. system .  

Be able to Guide people through the use of this self management system.

Document and monitor all aspects of care coordination and service delivery, supporting data collection for audit.    

Maintain an accurate updated  system on  Supported  Self Management I.T. system and track all investigations required.     

Ensure that situations or enquiries requiring specialist intervention are referred appropriately and in a timely manner.    

Coach patients and carers on how to make contact when they feel that their condition or needs have changed, including what to do out of hours.  

Working for our organisation

Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.   The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.

The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.

It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.

To hear more about our achievements click here https://www.liverpoolft.nhs.uk/media/13089/1606-annual-report-booklet_final.pdf

Follow us on Social Media:

Facebook – Liverpool University Hospitals Careers

Instagram - @LUHFTcareers

Twitter - @LUHFTcareers

Detailed job description and main responsibilities

  • Coordinates care by providing a single point of access for renal patients under going surveillance . 
  • Has a sound understanding of the tumour specific pathways.
  • Develops good working relationships with local primary care teams.
  • Provide general information and support about cancer and cancer services, to enable people to navigate the health and social care system and make choices.
  • Triage incoming calls and initiate appropriate response according to protocols and individual pathways, using good communication skills, basic clinical awareness and appropriate tools and procedures, liaising as appropriate when non-routine
  • Refer all clinical and complex enquiries to the team for assessment and review.
  • Provide basic telephone advice and refer on or sign-post to other sources of support.
  • Coordinate the necessary assessments, appointments or investigations.
  • Demonstrate the ability to recognise and respond appropriately when faced with a sudden deterioration or an emergency situation, alerting the team or enabling rapid response as appropriate.
  • Add identified patient to Supported  Self Management I. T. system .   Be able to Guide people through the use of this self management system.   
  • Document and monitor all aspects of care coordination and service delivery, supporting data collection for audit.
  • Maintain an accurate updated  system on  Supported  Self Management I.T. system and track all investigations required. 
  • Deal with difficult and highly emotive situations in a sensitive manner using a high degree of empathy, understanding, diplomacy and integrity.
  • Ensure that situations or enquiries requiring specialist intervention are referred appropriately and in a timely manner. Coach patients and carers on how to make contact when they feel that their condition or needs have changed, including what to do out of hours.  Demonstrate an awareness of the limits of own practice and knowledge and when to seek appropriate support/advice.   Work across primary/secondary/tertiary care following the patient as the pathway dictates

Person specification

Qualifications

Essential criteria
  • Diploma level qualification or equivalent in relevant field/discipline
  • GCSE English & Mathematics or equivalent
  • ECDL or equivalent
Desirable criteria
  • Evidence of continued role development
  • Willing to undertake learning and development courses
  • Basic counselling
  • NVQ in Care or similar

Experience

Essential criteria
  • Relevant Health or Social Care experience
  • Experience of coaching/teaching patients and carers
Desirable criteria
  • Previous medical secretarial experience
  • Experience co-ordinating a patient workload

Knowledge

Essential criteria
  • Efficient in the use of Microsoft Word for Windows, Excel, Power Point, Outlook and internet
  • Advanced knowledge of medical terminology
  • Understanding of person-centred care
Desirable criteria
  • Awareness of Improving Outcomes; A Strategy for Cancer and other national cancer policies
  • Knowledge of relevant cancer treatments, interventions and terminology
  • Understanding of Cancer Support and its role across the UK

Skills

Essential criteria
  • Able to use own initiative and work without supervision
  • Able to prioritise work and work of others
  • Possess excellent communication skills
  • Effective organisation skills
  • Ability to communicate both verbally and nonverbally on a daily basis with people at all levels
  • Good observation skills
  • Practical problems solving skills
  • Ability to work flexibly dependant on the needs of the service
  • Tactful and diplomatic with the ability to ask sensitively about information needs
  • Ability to retrieve information from a wide range of sources and in different formats
Desirable criteria
  • Able to use own initiative and work without supervision

Other

Essential criteria
  • Must be prepared to work across different hospital sites

Employer certification / accreditation badges

Fair Employment Charter Status - Aspiring LevelNHS Pastoral Care Quality AwardApprenticeships logoNo smoking policyPositive about disabled peopleInvestors in PeopleArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Disability confident committedStep into health

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Tracy Dunn
Job title
Urology Admin Cancer Manager
Email address
[email protected]
Telephone number
07814495291
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