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Job summary

Main area
Volunteer
Grade
N/A
Contract
Voluntary
Hours
  • Part time
  • Flexible working
3 hours per week (N/A)
Job ref
287-VOL-4-25
Employer
Liverpool University Hospitals NHS Foundation Trust
Employer type
NHS
Site
Liverpool University Hospitals - Royal Site
Town
Liverpool
Closing
10/02/2025 23:59

Employer heading

Liverpool University Hospitals NHS Foundation Trust logo

Meet and Greet Volunteer - Royal Site

N/A

Job overview

Liverpool University Hospitals Foundation Trust is looking to recruit volunteers in various roles in order to enhance patient experience and support staff. We are looking for volunteers at all sites including Aintree Hospital, The Royal Hospital and Broadgreen Hospital. Roles include Outpatient Volunteers, Hospitality Volunteers and Patient Experience Feedback Volunteers. 

We reserve the right to close this vacancy  from further applications when we have received a maximum  number of applications. Please ensure you apply without delay if you wish to be considered for this role. 

Main duties of the job

We are looking for people with the following attributes

  • Ability to communicate with all groups of people.
  • Friendly, approachable personality.
  • Helpful and accommodating manner.
  • Sensitive, compassionate and tactful nature.
  • Ability to give clear and concise directions.
  • Able to work on own or part of a team.
  • Provide a minimum of 3 hours per week for a minimum of 6 months.
  • Volunteers must be aged 16 and over 

Working for our organisation

Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.

The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.

The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.

It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.

To hear more about our achievements click here https://www.liverpoolft.nhs.uk/media/13089/1606-annual-report-booklet_final.pdf

Follow us on Social Media:

Facebook – Liverpool University Hospitals Careers

Instagram - @LUHFTcareers

Twitter - @LUHFTcareers

Detailed job description and main responsibilities

Clinic & Outpatient Volunteer

  • Help improve patient experience by providing a friendly welcome to all patients and visitors as the arrive at clinic.
  • Signpost patients to the self check in terminal and offer assistance if needed.
  • Provide drinks and light refreshment to patients who are waiting to be seen.
  • Run errands for staff as required.

Hospitality Volunteer 

  • The Hospitality Volunteer role has been revised during the Covid pandemic to be flexible and responsive to the Trusts ongoing needs during the pandemic. You may be based in a main foyer, on a reception area or in an outpatient clinic.
  • Providing a friendly welcome to all patients and visitors on arrival at the Trust - escort patients/visitors to their destination.
  • Supporting visitors with PPE – asking them to wear a mask, gel their hands and follow social distancing guidelines. Replenishing Trust PPE stations.
  • Preparing care packages to support patients with additional toiletries, night clothes and bedside activities.
  • Completing Patient Experience Questionnaires 

Patient and Staff Experience Volunteer

  • Improve patient experience by spending time listening to patients and chatting.
  • Support the hospital in obtaining feedback from patients and their families on their experience as either an in-patient or outpatient.
  • Collect feedback using handheld electronic devices such as Ipads or using paper based surveys.
  • Assist those patients who need extra support to complete surveys or questionnaires.

Person specification

Qualifications

Essential criteria
  • No specific qualifications are required for a Wayfinding Volunteer role although any relevant qualifications should be detailed on the application.

Experience

Essential criteria
  • Previous volunteering or experience of working in a health or social care environment is not required for this role, although any relevant life experiences should be detailed on the application.

Knowledge

Essential criteria
  • No specific knowledge is required for a Wayfinding Volunteer role although any relevant information should be detailed on the application.

Skills

Essential criteria
  • Good interpersonal skills. The ability to be welcoming, friendly, polite and caring with all patients, visitors and Trust staff. To be sensitive, compassionate and have a tactful nature.
  • Good communication skills. Be a good listener and be able to give clear and concise directions
  • Wayfinding Volunteers need to be reliable, honest and punctual and work with their role boundaries.

Other

Essential criteria
  • To embody the Trust Values
  • To exercise confidentiality and discretion

Personal Specification

Essential criteria
  • Good interpersonal skills. The ability to be welcoming, friendly, polite and caring with all patients, visitors and Trust staff. To be sensitive, compassionate and have a tactful nature.
  • To be able to give clear and concise directions
  • To be reliable, honest and punctual
  • Ability to communicate with all groups or people and work on your own or as part of a team.
  • To be able to work within role and organisational boundaries.
  • To embody the Trust Values.
  • To exercise confidentiality and discretion
  • Can provide a minimum of 3 hours per week for a minimum of 6 months
Desirable criteria
  • Previous volunteering or experience of working in a health or social care environment is not required for this role, although any relevant life experiences should be detailed on the application.

Employer certification / accreditation badges

Fair Employment Charter Status - Aspiring LevelNHS Pastoral Care Quality AwardVeteran AwareApprenticeships logoNo smoking policyPositive about disabled peopleInvestors in PeopleArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Disability confident committedStep into health

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Deborah Grimes
Job title
Volunteers Co-ordinator
Email address
[email protected]
Telephone number
0151 706 3170
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