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Job summary

Main area
Workforce Systems
Grade
Band 3
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
287-CEF-17-24-A
Employer
Liverpool University Hospitals NHS Foundation Trust
Employer type
NHS
Site
All Sites
Town
Liverpool
Salary
£22,816 - £24,336 per annum
Salary period
Yearly
Closing
10/07/2024 23:59

Employer heading

Liverpool University Hospitals NHS Foundation Trust logo

Workforce Systems Administrator

Band 3

Job overview

Are you ready for a challenge? Do you enjoy working with Systems and Data and have experience in providing excellent customer support? 

An exciting opportunity has arisen for a motivated individual to join the Workforce Systems Team at Liverpool University Hospitals NHS Foundation Trust.

We are looking for an experienced administrator to join our team who provide ESR and Smartcard services across the Trust. 

This role will be working across sites and supporting workforce teams however based in Wavertree technology Park. 

** Previous applicants need not apply **

Main duties of the job

Working as an administrator in the Workforce systems team you will assist the team in supporting Smartcard and ESR users within the Liverpool University Hospital. 

The post holder will have excellent written and verbal communication skills and given the nature of this role, will have proven excellent organisation skills.

You will be working  in line with service improvement principles to improve data, systems and reporting in line with local and national requirements, analysing information and supporting stakeholders.

Working for our organisation

Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.

The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.

The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.

It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond. To hear more about our achievements click here https://www.liverpoolft.nhs.uk/media/13089/1606-annual-report-booklet_final.pdf

Follow us on Social Media:

Facebook – Liverpool University Hospitals Careers

Instagram - @LUHFTcareers

Twitter - @LUHFTcareers

Detailed job description and main responsibilities

  • Manage and maintain the document and data control process within the Workforce Systems team, using defined systems
  • Issue any relevant progress reports to the manager regarding any project or programmes of work being undertaken.
  • Correlation of all documentation, logging, filing and distribution accordingly, ensuring accurate audit trail is maintained
  • Control the quality system within the Workforce Systems team, capturing all relevant processes, and review regularly.
  • To attend and minute meetings as and when required, maintain a log of required actions and decisions.
  • To pro-actively manage the actions log providing updates as required by the Manager.
  • Provide administrative support to the Workforce Systems team in all aspects of work relating to improvement projects. This will also include the co-ordination of diaries, arrangement of meetings, venues and catering requirements etc.
  • Undertaking general administration duties including typing, photocopying, distributing and filing all correspondence, dealing with incoming mail and telephone calls/enquiries.
  • Maintain an effective ‘bring forward’ system, ensuring that deadlines are adhered to and action is taken as appropriate.
  • Carry out any other relevant duties that may be requested to ensure the systems within the rostering team are under control.
  • Create spreadsheets from data generated on relevant workforce systems. The reports are provided as and when necessary
  • Responsible for liaising with internal and external departments to resolve issues relating to employee data collection and input of information.
  • To provide RA, and PBAC (Position Based Access Codes) access and support for service requests and troubleshooting problems relating to RA and Smartcard access in line with Local and National Guidelines.

Person specification

Qualifications

Essential criteria
  • GCSE English Language & Maths or equivalent.
  • RSA 2(or equivalent) Typing/WP ability
Desirable criteria
  • Ability to produce documents to a high standard.

Experience

Essential criteria
  • Demonstrable previous document/system control experience.
Desirable criteria
  • Knowledge of NHS and/or Project Management environment advantageous.
  • Knowledge of Smartcards
  • Knowledge of ESR
  • Assisting with users of systems

Knowledge

Essential criteria
  • Thorough understanding of MS Office software packages, including Microsoft Outlook.
  • Excellent knowledge and understanding of MS Word and associated packages. Must possess fast accurate typing skills
Desirable criteria
  • Advanced Word, Excel, Powerpoint, Database Management Project Office software, e.g. MS Project Standard
  • Knowledge of Medical & Dental Staff

Skills

Essential criteria
  • Ability to work within a high pressure environment, and have the ability to multi-task
Desirable criteria
  • Ability to input system data to an acute attention to detail

Other

Essential criteria
  • Excellent interpersonal skills, the ability to communicate effectively with all members of the Project Team and the Trust, and externally with project advisors
  • Must be a self-start who will approach tasks in a co-ordinated manner and with sensitivity, thus ensuring tasks are completed efficiently and on target, with minimum supervision.
  • Must have an excellent telephone manner. Must possess a sense of humour, confident nature and remain calm in a crisis.

Employer certification / accreditation badges

Fair Employment Charter Status - Aspiring LevelNHS Pastoral Care Quality AwardApprenticeships logoNo smoking policyPositive about disabled peopleInvestors in PeopleArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Disability confident committedStep into health

Documents to download

Apply online now

Further details / informal visits contact

Name
Roland Connolly
Job title
Head of Workforce Systems and Information
Email address
[email protected]
Telephone number
0151 706 2943
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