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Job summary

Main area
Imaging
Grade
Band 3
Contract
Permanent
Hours
Part time - 22.5 hours per week (2 weekdays, 1 weekend day working)
Job ref
159-LWH-372-24
Employer
Liverpool Women's NHS Foundation Trust
Employer type
NHS
Site
Liverpool Women's Hospital
Town
Liverpool
Salary
£24,071 - £25,674 per annum, pro rata
Salary period
Yearly
Closing
02/01/2025 23:59

Employer heading

Liverpool Women's NHS Foundation Trust logo

Diagnostic Appointments Co-ordinator

Band 3

Liverpool Women’s NHS FT became part of NHS University Hospitals of Liverpool Group (UHLG) in November 2024, following the coming together with Liverpool University Hospitals NHS FT. UHLG was born from a shared aim to improve the care we provide to our patients.

UHLG is one of the largest employers in the region, with over 16,800 colleagues who are dedicated to caring for our communities - from birth and beyond. For the 630,000 people across Merseyside, UHLG is also their local NHS, providing general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.

At Liverpool Women’s Hospital, each year we deliver approximately 7,500 babies, carry out around 50,000 gynaecological inpatient and outpatient procedures, care for over 1,000 poorly and premature newborns, perform around 1,000 IVF cycles, and conduct over 4,000 genetic appointments.

We believe that this, along with a strong dedication to research and innovation, makes us the specialist health provider of choice in Europe for women, babies and families.

Liverpool Women’s has an excellent reputation and is a centre of excellence. It is an exciting environment to work in and a great place to develop your career for many years to come.

We invite you to review why Liverpool Women's Hospital is a great place to work:  https://vimeo.com/556197652 

We reserve the right to close any vacancies from further applications when we have received sufficient applications from which to make a shortlist. Please ensure you apply without delay if you wish to be considered for this role.

Job overview

An exciting opportunity has arisen in the Imaging department based at Liverpool Women's Hospital for a part time (22.5 hours per week) Band 3 Diagnostic Appointments Co-ordinator to join the team on a permanent basis.

The successful candidate will be responsible for the efficient booking and scheduling of all imaging appointments, whilst maintaining government targets, in accordance with the Patient Access Policy. This will include the monitoring and validating waiting lists and the building of additional clinics where required.

Main duties of the job

The post holders will possess the ability to work autonomously, using their own initiative, supported by the Operational Support Manager as required, as well as working as part of the Diagnostic Clerical Team to deliver the highest standards possible for patients, hospital staff and any other person their duties bring them into contact with.

The postholders will be senior members of the administrative team within Imaging and will support and guide the Imaging Clerks when scheduling appointments. 

Working for our organisation

Liverpool Women’s NHS Foundation Trust delivers the highest standards of care for women, babies and families. Each year we deliver over 7,500 babies, carry out over 49,000 gynaecological inpatient and outpatient procedures, care for over 1,000 poorly & preterm newborns, perform around 1,000 IVF cycles and have over 4,000 genetic appointments taking place. We believe that this along with a strong dedication to research & innovation makes us the specialist health provider of choice in Europe for women, babies and families.

We have some of the leading experts in their field, which has been showcased on national TV and news, making our teams famous across the world for professionalism, skill & compassion.

The Trust is constantly innovating and evolving it’s services to provide the most cutting edge and modern care possible. As well as developing services on our current site we have long-term aspirations for the future. We have recently launched a number of new strategies which provide a detailed long-term plan for our services.

Check out why Liverpool Women’s NHS Foundation Trust is a great place to work using the links below:

Video: https://vimeo.com/556197652

Online brochure: https://www.liverpoolwomens.nhs.uk/media/4121/recruitment-pack-great-place-to-work-16pp-v4-final.pdf

Detailed job description and main responsibilities

  • Complete responsibility for Diagnostic clinic diaries, utilising an excellent knowledge of the clinics, the duration of appointment times as directed by the clinical imaging team.
  • Production of letters which inform patients of the appropriate appointment times. The bookings can require sensitive negotiations with patients relating to their availability for clinic, with consideration being given to the correct application of the Patient Access Policy.
  • Support colleagues and Imaging Clerks in the handling of complex bookings, and potentially complaints and PALS queries, in relation to imaging.
  • Register new tertiary referrals for imaging onto local systems within 24 working hours of receipt ensuring Referral to Treatment pathways are started / continued appropriately.
  • Undertake analysis of waiting list information to ensure appropriate scheduling of patients and clinics in the correct order and undertake data quality reviews and action as appropriate.
  • Organise interpreters where necessary, for patient appointment and maintain records of such bookings for future reference.
  • Maintain and update the imaging waiting lists when clinically reviewed. Prioritise urgent patients and ensure government targets for routine patients are being met. Highlight immediately any conflicts that might mean patient waiting time targets could be breached.
  • Be aware of, and adapt to, any changes in trust policy and general operating systems.
  • Flag up the need for cover when annual leave is booked or cancel clinics accordingly.
  • Provide clinicians with patient details for those who do not attend or repeatedly cancel for a clinical review to be undertaken with a view to discharge.

For a full description of Main Duties and Responsibilities, please see the attached Job Description and Person Specification.

Person specification

Qualifications, Specific Experience & Training

Essential criteria
  • 5 GCSE’s or equivalent
  • NVQ 3 in customer care and business administration or equivalent experience in a clerical role
  • ECDL or equivalent
Desirable criteria
  • Experience of supervision of staff
  • Difficult conversations & conflict management

Knowledge & Skills

Essential criteria
  • Knowledge of administrative and management procedures and practices
  • Skilled user of MS Office packages (Excel, Outlook, Word, PowerPoint)
  • Advanced keyboard skills
  • Excellent verbal and written communication skills
  • Ability to work autonomously and as part of a team
  • An efficient and methodical approach to the maintenance of waiting lists, statistics, clinic diaries
  • Knowledge and understanding of confidentiality
  • Ability to concentrate for extended periods of time
Desirable criteria
  • Experience of CRIS and DigiCare
  • Understanding of NHS policies

Personal Attributes

Essential criteria
  • Excellent time management skills
  • Good organisational skills
  • Able to maintain a professional approach when working under pressure
  • Be able to maintain confidentiality
  • Ability to work flexibly
  • Ability to display compassion and empathy in difficult circumstances
Desirable criteria
  • Ability to be appropriately assertive
  • Self-motivated and enthusiastic

Employer certification / accreditation badges

NHS Pastoral Care Quality AwardVeteran AwareApprenticeships logoInvestors in People: GoldCare quality commission - GoodMindful employer.  Being positive about mental health.Disability confident employerArmed Forces Covenant Bronze Award

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Jane Calveley
Job title
Operational Support Manager
Email address
[email protected]
Telephone number
0151 708 9988
Additional information

Telephone extension 4048

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