Crynodeb o'r swydd
Teitl cyflogwr
Diagnostic Appointments Co-ordinator
Band 3
Liverpool Women’s NHS FT became part of NHS University Hospitals of Liverpool Group (UHLG) in November 2024, following the coming together with Liverpool University Hospitals NHS FT. UHLG was born from a shared aim to improve the care we provide to our patients.
UHLG is one of the largest employers in the region, with over 16,800 colleagues who are dedicated to caring for our communities - from birth and beyond. For the 630,000 people across Merseyside, UHLG is also their local NHS, providing general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.
At Liverpool Women’s Hospital, each year we deliver approximately 7,500 babies, carry out around 50,000 gynaecological inpatient and outpatient procedures, care for over 1,000 poorly and premature newborns, perform around 1,000 IVF cycles, and conduct over 4,000 genetic appointments.
We believe that this, along with a strong dedication to research and innovation, makes us the specialist health provider of choice in Europe for women, babies and families.
Liverpool Women’s has an excellent reputation and is a centre of excellence. It is an exciting environment to work in and a great place to develop your career for many years to come.
We invite you to review why Liverpool Women's Hospital is a great place to work: https://vimeo.com/556197652
We reserve the right to close any vacancies from further applications when we have received sufficient applications from which to make a shortlist. Please ensure you apply without delay if you wish to be considered for this role.
Trosolwg o'r swydd
An exciting opportunity has arisen in the Imaging department based at Liverpool Women's Hospital for a part time (22.5 hours per week) Band 3 Diagnostic Appointments Co-ordinator to join the team on a permanent basis.
The successful candidate will be responsible for the efficient booking and scheduling of all imaging appointments, whilst maintaining government targets, in accordance with the Patient Access Policy. This will include the monitoring and validating waiting lists and the building of additional clinics where required.
Prif ddyletswyddau'r swydd
The post holders will possess the ability to work autonomously, using their own initiative, supported by the Operational Support Manager as required, as well as working as part of the Diagnostic Clerical Team to deliver the highest standards possible for patients, hospital staff and any other person their duties bring them into contact with.
The postholders will be senior members of the administrative team within Imaging and will support and guide the Imaging Clerks when scheduling appointments.
Gweithio i'n sefydliad
Liverpool Women’s NHS Foundation Trust delivers the highest standards of care for women, babies and families. Each year we deliver over 7,500 babies, carry out over 49,000 gynaecological inpatient and outpatient procedures, care for over 1,000 poorly & preterm newborns, perform around 1,000 IVF cycles and have over 4,000 genetic appointments taking place. We believe that this along with a strong dedication to research & innovation makes us the specialist health provider of choice in Europe for women, babies and families.
We have some of the leading experts in their field, which has been showcased on national TV and news, making our teams famous across the world for professionalism, skill & compassion.
The Trust is constantly innovating and evolving it’s services to provide the most cutting edge and modern care possible. As well as developing services on our current site we have long-term aspirations for the future. We have recently launched a number of new strategies which provide a detailed long-term plan for our services.
Check out why Liverpool Women’s NHS Foundation Trust is a great place to work using the links below:
Video: https://vimeo.com/556197652
Online brochure: https://www.liverpoolwomens.nhs.uk/media/4121/recruitment-pack-great-place-to-work-16pp-v4-final.pdf
Swydd ddisgrifiad a phrif gyfrifoldebau manwl
- Complete responsibility for Diagnostic clinic diaries, utilising an excellent knowledge of the clinics, the duration of appointment times as directed by the clinical imaging team.
- Production of letters which inform patients of the appropriate appointment times. The bookings can require sensitive negotiations with patients relating to their availability for clinic, with consideration being given to the correct application of the Patient Access Policy.
- Support colleagues and Imaging Clerks in the handling of complex bookings, and potentially complaints and PALS queries, in relation to imaging.
- Register new tertiary referrals for imaging onto local systems within 24 working hours of receipt ensuring Referral to Treatment pathways are started / continued appropriately.
- Undertake analysis of waiting list information to ensure appropriate scheduling of patients and clinics in the correct order and undertake data quality reviews and action as appropriate.
- Organise interpreters where necessary, for patient appointment and maintain records of such bookings for future reference.
- Maintain and update the imaging waiting lists when clinically reviewed. Prioritise urgent patients and ensure government targets for routine patients are being met. Highlight immediately any conflicts that might mean patient waiting time targets could be breached.
- Be aware of, and adapt to, any changes in trust policy and general operating systems.
- Flag up the need for cover when annual leave is booked or cancel clinics accordingly.
- Provide clinicians with patient details for those who do not attend or repeatedly cancel for a clinical review to be undertaken with a view to discharge.
For a full description of Main Duties and Responsibilities, please see the attached Job Description and Person Specification.
Manyleb y person
Qualifications, Specific Experience & Training
Meini prawf hanfodol
- 5 GCSE’s or equivalent
- NVQ 3 in customer care and business administration or equivalent experience in a clerical role
- ECDL or equivalent
Meini prawf dymunol
- Experience of supervision of staff
- Difficult conversations & conflict management
Knowledge & Skills
Meini prawf hanfodol
- Knowledge of administrative and management procedures and practices
- Skilled user of MS Office packages (Excel, Outlook, Word, PowerPoint)
- Advanced keyboard skills
- Excellent verbal and written communication skills
- Ability to work autonomously and as part of a team
- An efficient and methodical approach to the maintenance of waiting lists, statistics, clinic diaries
- Knowledge and understanding of confidentiality
- Ability to concentrate for extended periods of time
Meini prawf dymunol
- Experience of CRIS and DigiCare
- Understanding of NHS policies
Personal Attributes
Meini prawf hanfodol
- Excellent time management skills
- Good organisational skills
- Able to maintain a professional approach when working under pressure
- Be able to maintain confidentiality
- Ability to work flexibly
- Ability to display compassion and empathy in difficult circumstances
Meini prawf dymunol
- Ability to be appropriately assertive
- Self-motivated and enthusiastic
Gofynion ymgeisio
Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.
Dogfennau i'w lawrlwytho
Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol
- Enw
- Jane Calveley
- Teitl y swydd
- Operational Support Manager
- Cyfeiriad ebost
- [email protected]
- Rhif ffôn
- 0151 708 9988
- Gwybodaeth i gefnogi eich cais
Telephone extension 4048
Rhestr swyddi gyda Liverpool Women's NHS Foundation Trust yn Gwasanaethau gweinyddol neu bob sector