Job summary
- Main area
- Administration
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Monday to Friday - 9am-5pm)
- Job ref
- 350-MHC6442535-A
- Employer
- Mersey Care NHS Foundation Trust
- Employer type
- NHS
- Site
- Health and Wellbeing Service
- Town
- Liverpool
- Salary
- £22,816 - £24,336 per annum
- Salary period
- Yearly
- Closing
- 30/07/2024 23:59
- Interview date
- 07/08/2024
Employer heading
Team Secretary
Band 3
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Job overview
This is an exciting opportunity to join our Mental Health Care Division Admin and Clerical team as a Band 3 Team Secretary within the Health and Wellbeing Service at Broadoak Unit.
The role will provide admin support to our clinical teams based across the Health and Wellbeing Service at Broadoak Unit and The Neuromodulation Service based at the Knowsley Resource and Recovery Centre.
The Health and Wellbeing Service is a busy clinic, which provides monitoring for the physical health of patients being prescribed Clozapine and Lithium. This service runs across several sites.
The Neuromodulation Service has a small team of specialist doctors and nurses based at the Neuromodulation Suite at Knowsley Resource and Recovery Centre providing neuromodulation treatments (ECT and rTMS) for Mersey Care service users. Cover on this site is also required by the successful applicant.
This is a very busy area and part of a growing team.
The hours are full time 37.5 hours per week, working Monday to Friday 9am to 5pm.
Main duties of the job
The post holder will have excellent communication and organisational skills.
An RSA II or equivalent is essential as is experience of working with Information systems.
Successful applicants will be able to organise their own workload and co-ordinate workload activities with other administration staff in the team. The successful candidate will have excellent interpersonal skills and a friendly telephone manner. There is a need to be able to work to tight deadlines and withstand the pressure of a busy department and it is essential that you are able to work on your own initiative.
Working for our organisation
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Flexible working requests will be considered for all roles.
Detailed job description and main responsibilities
Please see attached Job Description and Person Specification for full details and main responsibilities of the role.
Person specification
Qualifications
Essential criteria
- RSA II or equivalent
- Knowledge and experience of Microsoft Office products
Desirable criteria
- ECDL
Experience
Essential criteria
- Experience of working as medical secretary
- Experience of information systems
Desirable criteria
- Experience/knowledge of people experiencing mental health issues
- Experience of working in health care setting
Knowledge and Skills
Essential criteria
- Excellent communication skills both verbal and non verbal
- Ability to demonstrate excellent customer service delivery
- Demonstrate the ability to organise own duties and prioritise taks within agreed timescales
- Excellent organisational skills
- Knowledge of medical terminology
- Audio typing skills
- Willingness to gain understanding of local targets in order to take an active part in achieving targets relevant to the role
- Ability to maintain confidentially
PERSONAL ATTRIBUTES
Essential criteria
- Flexible working approach.
- Self motivated.
- Professional attitude
- Ability to adhere to strict deadlines.
- Possess a caring, compassionate and empathic attitude.
- Able to meet the Trust’s professional standards e.g. dress code, customer care.
- Ability/willingness to undergo further training as necessary.
Values
Essential criteria
- Continuous Improvement
- Accountability
- Respectfulness
- Enthusiasm
- Support
- High professional standards
- Responsive to service users
- Engaging leadership style
- Strong customer service belief
- Transparency and honesty
- Discreet
- Change oriented
Other
Essential criteria
- Able to meet the Trust’s professional standards e.g. dress code, customer care.
- Ability/willingness to undergo further training as necessary.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Stefanie Corkhill
- Job title
- Administration Manager
- Email address
- [email protected]
- Telephone number
- 07920362053
- Additional information
Stefanie Corkhill - Administration Manager - 07920362053
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