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Job overview

We have an exciting opportunity for an efficient administrator to support in our Community Care Division clinical teams. 

The successful candidate will have good organisation and people skills, be computer literate and have the ability to work with limited supervision.

The post holder will provide a comprehensive and high-quality administrative support service and will be expected to deliver excellent customer care. The post holder will have the ability to support with call handling whilst being empathetic and understanding to service users.

The vacancy is based in 25 Goodlass Rd, Speke, Liverpool L24 9HJ, with occasional traveling to Old Swan Walk In Centre.

Main duties of the job

• Process paperwork in desk tray/or if been emailed
• Patients Referrals
• Monitor team stock levels
• Ordering via NHS Supply Chain and ORACLE
• Minute taking
• Care Navigator Daily
• SIRS and Teams Channel - scanning / uploads and logging details
• Collection and storage or allocation of team stock
• Book staff / patient transport
• Ordering via I.T. Portal
• Ordering, calibration or repair of team Medical devices
• Any ad-hoc requests
• Answer Telephone Queries
• Booking of appointments and diary management for Clinical team. 
• Sending appointment letters in a timely manner.
• Telephone calls to and from service users, stakeholders, and outside agencies.
• Ensuring all actions against admin role are followed through daily with completion or carry over for further discussion.
• Daily maintenance of email inbox
• Attending monthly business meetings to record minutes and disseminate to team.
• Responding in a timely manner to requests from Clinical Leads, Operational Managers and Operations Director.
• Supporting Office Manager with required information in relation to the referrals received.
• Attending any ad-hoc meetings in relation to the team.

Successful applicants will be able to organise their own workload and have excellent interpersonal skills and a friendly telephone manner. There is a need to be able to work to tight deadlines and withstand the pressure of a busy department and it is essential that you are able to work on your own initiative.

Working for our organisation

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.