Job summary
- Main area
- Administration - Ward Clerk
- Grade
- Band 3
- Contract
- Fixed term: 12 months (37.5 Hours per week, 7am-6pm flexible times.)
- Hours
- Full time - 37.5 hours per week (37.5 Hours per week, 7am-6pm flexible times.)
- Job ref
- 350-CC7088161
- Employer
- Mersey Care NHS Foundation Trust
- Employer type
- NHS
- Site
- Longmoor House
- Town
- Liverpool
- Salary
- £24,071 - £25,674 per annum
- Salary period
- Yearly
- Closing
- 10/04/2025 23:59
Employer heading
Ward Clerk
Band 3
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Mersey Care NHS Foundation Trust celebrates diversity and promotes equal opportunities; we are committed to challenging and eliminating racism and other forms of discrimination and advancing and promoting equality of opportunity in the provision of services and creating an inclusive environment for all employees. We believe that everyone has the right to be treated with dignity and respect.
We take positive action to support disadvantaged groups and also particularly encourage applications from ethnic minorities, disabled and LGBTQIA+ people that are under-represented in our workforce. Furthermore we welcome applications from reservists and ex-armed forces personnel as we recognise the benefits of the values, skills, training and experience that they bring to their work with us. We encourage all applicants to share their equality information with us.
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Job overview
We have an exciting opportunity for an efficient ward clerk to support in our Community Care Division in Longmoor House site.
The Successful candidate will have good organisation and people skills, be computer literate and have the ability to work with limited supervision.
The post holder will provide a comprehensive and high quality administrative support service, the successful candidate to be flexible and support across the Longmoor House.
The successful candidate will have the ability to support service users whilst being professional, empathetic and understanding.
The hours are full time 37.5 hours per week, Monday to Friday 7am to 6pm (Flexible time).
Main duties of the job
The purpose of this post is to provide a comprehensive administrative and clerical service to an excellent standard, ensuring a high level of accuracy to the inpatient areas across the Local Services Division.
The post holder is expected to work closely with the teams working with the minimum of supervision to co-ordinate his/her activities to ensure that an efficient service is provided.
The post holder will be expected to work with a flexible approach, maintaining confidentiality at all times when dealing with service user/staff information. The post holder should be able to demonstrate excellent written and verbal skills, strong organisational and time management skills and have a high level of accuracy and attention to detail.
They will be able to demonstrate flexibility and use own initiative to carry out duties in such a way as to make a direct and positive contribution to the organisation, thus enabling the clinical team to utilise their time in an efficient and effective manner.
It is essential that the post holder exercise initiative commensurate with the role and vital that confidentiality is maintained at all times.
Working for our organisation
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Flexible working requests will be considered for all roles.
Detailed job description and main responsibilities
Please see attached JD for a more detailed job description:
- Daily retrieval of referrals received, opening, and uploading to EMIS
- Booking of appointments
- Sending appointment letters in a timely manner.
- Sending text messages for upcoming appointments where applicable
- Telephone calls to and from service users, stakeholders, and outside agencies.
- Close working relationship with various internal teams and any other outside agencies.
- Ensuring all actions against admin role are followed through daily with completion or carry over for further discussion.
- Daily maintenance of email inbox
- Responding in a timely manner to requests from Clinical Leads, Operational Managers and Operations Director.
- Supporting Office Manager and Clinical Team/Clinical Team Leader with required information in relation to the referrals received.
- Attending any ad-hoc meetings in relation to the team.
Successful applicants will be able to organise their own workload and have excellent interpersonal/customer service skills and a friendly telephone manner. There is a need to be able to work to tight deadlines and withstand the pressure of a busy department and it is essential that you can work on your own initiative.
Person specification
Knowledge/Experience
Essential criteria
- Proven relevant experience of working in an administrative role
- Demonstrable organisational and time management skills
- Typing skills
Desirable criteria
- EMIS Knowledge
Qualifications
Essential criteria
- IT skills and experience
- Business Administration Level 3 or alternative relevant experience
Desirable criteria
- ECDL
Values
Essential criteria
- Continuous Improvement
- Accountability
- Respectfulness
- Enthusiasm
- Support
- High professional standards
- Responsive to service users
- Engaging leadership style
- Strong customer service belief
- Transparency and honesty
- Discreet
- Change oriented
Skills
Essential criteria
- Good written, verbal and non-verbal skills.
- Ability to work flexibly to meet service need.
- Ability to use initiative and maintain a positive and professional attitude.
- Ability to work as part of a team.
- Ability to prioritise work with minimum supervision.
- Ability to maintain confidentiality .
- Good interpersonal skills and the ability to relate to people with tact and diplomacy.
- Willingness to work in a secure setting.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Denys Striyenku
- Job title
- Business Support Manager
- Email address
- [email protected]
- Telephone number
- 07824589642
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