Job summary
- Main area
- Software Development
- Grade
- Band 7
- Contract
- 12 months (Fixed Term)
- Hours
- Full time - 37.5 hours per week
- Job ref
- 350-TWS6689592
- Employer
- Mersey Care NHS Foundation Trust
- Employer type
- NHS
- Site
- Saturn House
- Town
- Liverpool
- Salary
- £46,148 - £52,809 per year
- Salary period
- Yearly
- Closing
- 10/11/2024 23:59
Employer heading
Development Service Delivery Manager
Band 7
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Job overview
How would you like to be involved in creating innovative solutions that directly benefit clinical staff and patients within the NHS? In the Informatics Merseyside Development Service, we use a variety of platforms to develop software applications and interfaces, supporting multiple NHS organisations.
We are looking for a well organised and enthusiastic individual to work with our management team as a Service Delivery Manager on a 12-month fixed term contract. This is a new role within the team, giving you the enviable opportunity to shape it as your own.
For more information about the role, and about Informatics Merseyside, we will be hosting a brief and informal virtual session on Microsoft Teams, that you are invited to join. Please email Catherine Diaz, Development Service Solutions Manager ([email protected]) if you would like to be invited to join this session.
What we can offer:
-
Hybrid Working
-
Role based training
-
Continued personal and professional development
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Consideration of requests for Flexible working arrangements
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Access to NHS staff discounts scheme
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Minimum of 27 days annual leave plus bank holidays, depending on length of service this may increase.
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The opportunity to participate in the NHS pension scheme
Shortlisting planned for: 11 November 2024
Interviews planned for: 14 November 2024
Main duties of the job
The Service Delivery Manager will manage the day-to-day workplan for the IM Development Service, ensuring that all development work is carried out to an agreed scope, within agreed timescales, delivering anticipated benefits. Where there is a risk of this not being the case, the post holder will lead on mitigating activities and manage escalation and communication as appropriate.
The role will be highly visible to external stakeholders, providing a link into the development service for partners and customers and managing communication. We are therefore looking for someone with significant experience communicating with a variety of stakeholders.
The successful candidate will also lead on quality assurance of new developments, managing testing, deployment and transition into “business as usual” for new solutions.
Working for our organisation
Informatics Merseyside is an NHS shared service providing digital services and support to health and care organisations across Cheshire and Merseyside and beyond. This includes major acute and specialist trusts, community and mental health services, general practitioners and Primary Care Networks (PCNs), Integrated Care Systems (ICSs) and wider NHS service providers, networks and public bodies including NHS England.
Established in October 2006, we have over sixteen years of knowledge and experience in harnessing the benefits of digital technology to enhance ways of working to support better care, improve health, and enable people to live life more independently.
Hosted by Mersey Care NHS Foundation Trust, we employ over 300 digital professionals, as well as clinical informaticians, who share our values and strive for exceptional service. Over the years we have spent significant time and effort engaging with our colleagues and wider stakeholders to build a successful organisation with a reputation for being warm and welcoming and this is just one of the reasons that we have so many long-serving staff.
We are committed to the personal and professional development of our colleagues (both through working in our services and through structured development programmes) and work proactively to support their health and wellbeing through a range of workplace policies and initiatives.
Detailed job description and main responsibilities
The objective of the Informatics Merseyside Development Service is to develop digital solutions through collaboration and innovation. We are a high performing team, consistently looking to evolve our best practices, knowledge, and skills to provide innovative digital solutions to our partners and customers.
We are a customer orientated service that is responsive and effective in the delivery of the digital requirements of our Partner Organization’s (POs) and Customers in line with local and national IM&T priorities. The Development service provision is required to keep pace with ongoing development of technologies, providing solutions that are interactive for the end user and support changes in models of care delivery within the NHS and the need for agile working. The requirements now are increasingly for advanced custom development capabilities, using an array of platforms, languages, and technologies.
The Development Service Delivery Manager will work with a range of stake holders (both internal and external) to ensure that developments are delivered to support our partners and customers objectives. The post holder will be responsible for the delivery of solutions across all partners and customers, ensuring that all development work is completed within agreed timescales to the appropriate specification, managing quality assurance and deployment.
Principal Responsibilities:
- Manage the development lifecycle, from capturing and documenting Partner and Customer requirements (including generating proposals and organising software demonstrations), prioritising work alongside competing demands, through to the delivery and transition to “business as usual” support.
- Receive and assess complex enquiries and requests for service from IM Partner Organisations, Customers and potentially other Trusts and transition those requests into the development lifecycle as appropriate.
- Interpret and communicate complex and highly technical issues to non-IM&T or technical staff, both internally within IM and externally within POs and Customers. Also to be involved in SLA meetings as appropriate and negotiations with third parties.
- Support the creation of designs and mock-ups for new solutions.
- Manage small teams on quick turnaround projects to create highly interactive applications and products, which includes customer projects, core technologies and internal product development.
- Collaborate with the development team to identify ‘user acceptance criteria’ to gain Trust sign-off of work items, and manage the quality assurance (QA) and testing of solutions to ensure that they meet the agreed criteria.
- Take responsibility for the testing of solutions, ensuring cross-browser, cross-platform, and/or cross-device compatibility and compliance to specified standards such as accessibility standards in the user's region or domain
- Manage the deployment of solutions into a production environment, supporting the definition/ implementation of, and adherence to, appropriate change control processes.
- Identify and document benefits delivered through development work, carrying out research where necessary to quantify achievement.
- Contribute to continual improvement by suggesting improvements to user interface, software architecture or new technologies and ‘author’ business cases and make recommendations to POs and Customers to support Innovation and the implementation of the latest technologies.
- Implement project management methodology to control and manage risks; issues; quality; delivery of developments on time and within budget. Providing regular highlight reports and working effectively across multiple teams. Feed into the process of internal IP development.
- Ensure that their own knowledge/skill set and that of the team remain up to date.
- Act as a role model to others showing a passion and commitment to the role and be an example of living up to the organizational values and behaviours.
- Provide IM&T service advice to inform IM and PO strategic business planning.
- Encourage the adoption of Agile approaches to solution developments.
- Ensure that all deliverables are compliant with the appropriate standards
- Contribute to continual improvement of the Development Service as part of the management team, by suggesting improvements to processes and contributing to strategic decisions related to the service.
Person specification
Qualifications
Essential criteria
- Relevant post graduate qualification or equivalent experience
- Formal project management qualification (PRINCE2 and PRINCE2 Agile Practitioner) or ability to demonstrate substantial experience and success in delivering projects
- Formal IT Service Management qualification (ITIL)
Experience
Essential criteria
- Substantial experience of successfully managing technical projects from conception through to transition into “business as usual”
- Expertise in defining and documenting user requirements
- Experience of benefits management
- Significant experience leading a team of staff in a project environment
- Substantial experience of using Microsoft Office applications
Desirable criteria
- Experience in a software development position
- Knowledge and experience of web and software packages and technologies including HTML5, XHTMLCSS3, JQuery and JavascriptASP, ASP.NET, SQL, XML, SOAP, Sharepoint.net framework, VB script, IIS, VBA, Visual Studio, JSQN
- Knowledge and experience of Content Management Systems, s (e.g. PUNCH/Umbraco)
- Knowledge of software integration and associated standards and technologies (e.g HL7)
- Experience working in the NHS
- Experience working with a development team
Communication
Essential criteria
- Ability to communicate effectively with partner organisations, customers and external suppliers
- Ability to liaise with customers to understand and interpret complex problems
- Ability to describe technical solutions to customers in clear and non-IM&T language
- Utilise communications strategies to deal with resistance to change and/or barriers to understanding
- Strong organisational and time management skills
- Excellent problem-solving skills and ability to think logically
- Ability to work effectively with a diverse group of people and adapt to rapidly changing objectives
Leadership, Finance and IT
Essential criteria
- A good awareness of the importance of Informatics and a thorough understanding of the benefits that development services can deliver to the NHS
- Ability to frequently travel within the wider local health community
Desirable criteria
- Own Car and Full driving license
- Basic understanding of NHS financial management principles
VALUES
Essential criteria
- Continuous Improvement
- Accountability
- Respectfulness
- Enthusiasm
- Support
- High professional standards
- Responsive to service users
- Engaging leadership style
- Strong customer service belief
- Transparency and honesty
- Discreet
- Change oriented
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Michael Rice
- Job title
- Development Service Manager
- Email address
- [email protected]
- Telephone number
- 07717 618 961
- Additional information
Available Monday to Friday between 09:00 and 17:00
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