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Detailed job description and main responsibilities

KEY DUTIES

·       The post holder works closely with the IT Project Management and Technical Assessment teams to work up the potential benefits of any proposed changes, from their initial ideas through to a firm, quantified, measurable plan for benefit realisation that sits alongside project management plans as projects progress to their completion.

·       Acts as the subject matter expert relating to managing benefits from IT related changes for all staff, including the associated benefit management policies. Deals with complex benefit management issues that cannot otherwise be resolved by other teams.

·       The post holder takes part in the following ITIL (IT Infrastructure Library) service management processes: -

• Change management
• Change evaluation
• Release & deployment management
• Validation and testing
• Knowledge management
• Transition planning and support

 COMMUNICATIONS AND RELATIONSHIPS

·       Receives information, and requests for change to IT systems or services from system suppliers, colleague networks, local internal governance arrangements, Trust staff and NHS bodies external to the Trust and selects the correct process for managing the resultant business change based on the assessment and interpretation of the information received.

·       Liaises with other teams within the IT Department to ensure that any proposed changes are consistent with or inform amendments to the Trust’s current technical strategies, policies, and procedures.

·       Explains the need to identify and manage the financial, clinical, qualitative, and patient safety benefits of all planned IT influencing, persuading, and negotiating with staff where those plans are contentious. These interactions happen in settings that include but are not limited to, one to one meeting with staff, small staff groups, IM&T Committee, CBU meetings and external events, such as user groups, peer groups, conferences etc.

·       Works collaboratively with other colleagues in delivering IT projects or IT changes and in adopting best practice from other organisations as required. Specifically, the role works closely with operational staff to promote local ownership of and engagement in the associated business changes from IT developments.

·       Negotiates the allocation of responsibilities for specific changes and benefits with CBU and corporate clinical and non-clinical staff at a variety of levels of seniority, ensuring that specific staff accept and own the timetables, deadlines, and measurement of those changes. This is done through building good working relationships with all affected, responsible staff to provide the smooth delivery of those changes.

·       Conveys to the IT Senior Team those risks, issues and benefits that are identified before or emerge during business process changes so that processes and procedures in the IT Department are reviewed or changed as appropriate. 

·       Plays a part in the governance of IT in the Trust by attending appropriate meetings to provide updates from IT projects as required including, but not limited to IM&T Committee, user, and project groups.

·       Promotes the use of the Trust’s IT systems and services throughout the organisation.

 KNOWLEDGE, TRAINING AND EXPERIENCE

·       The post holder holds a degree in a related subject and the equivalent of a post graduate diploma extending that knowledge or has equivalent experience in managing IT related business change in a health care setting. They are experienced in business change management including the principles of matrix management, business process mapping, specialist knowledge of benefit management techniques, as well as methods of performance management.

·       Continuously updates their knowledge of industry standards, the latest developments in the management of business change and the development plans for each of the Trust’s IT services.

·       Has a detailed understanding of the principles of benefits management, the PRINCE 2 project management method, any supporting processes, and NHS specific requirements, including, but not limited to business process redesign, technical standards, access controls, information governance standards, confidentiality requirements and service management.

·       Is familiar with and applies the concepts of the standards for the development of IT services mandated by the NHS and, in conjunction with colleagues, uses them to guide the delivery of IT related business changes.

·       Liaises with internal departments to agree participation in IT related business changes from their development, planning, authorisation, and delivery, ensuring that the justification, benefits and process changes to be undertaken are owned by the affected departments.

·       Plays a key role in the development of business cases to support IT projects and IT related changes to secure commitment to and resources for those developments either internally, in the Trust and externally as appropriate. Captures the requirements and options for delivering them as part of these cases.

 ANALYSIS AND JUDGEMENT

·       Uses their expert judgement to ensure that the correct balance of participation, ownership and speed of delivery is achieved for each project, so the Trust delivers change that both improve its services and meets its strategic goals.

·       Provides advice and guidance to colleagues in determining the best choice when there are competing, contradictory options faced by business change, specifically where the changes may be controversial or contentious. The post holder takes into account the contentious nature of some of those decisions and acts accordingly. 

·       Assesses new services, practices or techniques that may be applied to improve the effectiveness and/or efficiency of business changes related to IT and leads the production of benefit realisation plans, in partnership with clinical teams to justify their adoption by the Trust.

 PLANNING AND ORGANISING

·       Negotiates responsibility for specific business changes and benefits related to IT service development and assists other business change staff in addressing issues that they have difficulty in resolving. These negotiations may be with one or a combination of senior Trust clinical or managerial staff and operational managers.

·       Develops, monitors, and maintains effective reporting of benefit realisation with clinical business unit and departmental leads, negotiating a practical, consistent, and achievable set of measures for each item compliant with the Trust’s standards.

·       In conjunction with other IT Department teams supports the annual IT project portfolio so that business change staff are deployed effectively to deliver that portfolio. Supports the management of change processes in the IT Department so that any business changes are captured and the appropriate engagement with end users is undertaken.

·       Co-ordinates the ongoing work of each member of business change staff for which the role is responsible so that business change is managed within agreed performance levels and that conforms to the Trust’s IT strategy and IT service development plans.

·       Contributes to the delivery and management of the IT Department’s capital plan, managing projects or parts thereof, together with the allocated expenditure for specific, identified schemes in that programme.

·       Leads discrete areas of responsibility in the development and management of the Trust’s IT strategy, business plans, service plans and cost improvement plan in each financial year, engaging with Clinical Business Units, Departments, the Trust’s governance arrangements and external agencies as appropriate.