Job summary
- Main area
- Deputy Directorate Manager - Gastroenterology
- Grade
- NHS AfC: Band 8a
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 409-6363222-B
- Employer
- Mersey and West Lancashire Teaching Hospitals NHS Trust
- Employer type
- NHS
- Site
- Whiston Hospital
- Town
- Prescot
- Salary
- £50,952 - £57,349 per annum
- Salary period
- Yearly
- Closing
- 05/07/2024 23:59
- Interview date
- 18/07/2024
Employer heading
Deputy Directorate Manager - AMU & Patient Flow
NHS AfC: Band 8a
Job overview
Would you like an opportunity to focus your career in managing AMU and Patient Flow? An exciting opportunity has arisen for a motivated and dynamic individual to join the team.
This is an exciting time to join the team as the service is currently expanding in terms of its estates and workforce, undergoing transformational change to deliver exceptional care to patients.
A core aspect of the role will be supporting the Head of Operations & Clinical Director in the delivery of all performance targets, contracted activity, finance, service/quality standards and service productivity and efficiency. The post holder will support the development and improvement of all services, continuing to strive to provide the very best care and experience to all patients, as well as continually improving the motivation and wellbeing of staff.
Main duties of the job
To support and lead the work required, to ensure that systematic processes are in place across the Directorate to support efficient delivery of key business and service objectives.
Support the identification and of Business Cases within the Directorate and ensure that operational and strategic opportunities for the continuous development and improvement of the service are appropriately explored and pursued. This includes the delivery of all operational performance targets and financial management, the quality of services to patients and their relatives and the redesign of services towards best practice standards, within available resources.
Be an integral member of the Directorate’s senior management team. The post holder will play a key role in contributing to the overall management of the Directorate and will be expected to take on responsibilities in relation to this, as directed by the Directorate Manager or Deputy Divisional Director of Operations.
Working for our organisation
The Secretary of State has approved the partnership between St Helens & Knowsley and Southport & Ormskirk Hospitals.
From 1st July we have come together as a single organisation under the name Mersey & West Lancashire Teaching Hospitals NHS Trust.
The Trust delivers acute hospital care, intermediate care, community, and primary care services to a population of over 600,000 people with a combined workforce of around 9000 dedicated and skilled staff from 17 locations including Whiston, Southport & Formby, St Helens, Ormskirk and Newton hospitals.
The Trust provides regional services for burns, plastic surgery and spinal injuries to more than 4 million people across Mersey and West Lancashire, Cheshire, the Isle of Man and North Wales.
Our Vision is to deliver 5 Star Patient Care:
- CARE that is evidence based, high quality and compassionate
- SAFETY that is of the highest standards
- COMMUNICATION that is open, inclusive and respectful
- SYSTEMS that are efficient, patient centred and reliable
- PATHWAYS that are best practice and embedded, but also respect the individual needs of patients
Our achievements include:
- Trust rated Outstanding by CQC Inspection August 2018
- Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
- Awarded National Preceptorship Accreditation (2023) for our Nursing & AHP Preceptorship Programme
Please see our Wellbeing & Benefits booklet for more information on our staff benefits. Accessible version available upon request.
Detailed job description and main responsibilities
- Support the Clinical Directors by taking agreed responsibility for operational and tactical aspects of business, financial, activity and performance management and for the strategic planning of agreed aspects of the business across the directorate. The post holder will be responsible for initiating and supporting necessary action to ensure that the service is delivered within the budget available.
- Support the marketing strategy to sustain market share and develop opportunities across the directorate.
- To take a lead in specific service redesign initiatives across the directorate to enable improved ways of working to enhance the patient experience.
- Provide information including performance reports to the Clinical Directors, Directorate Manager and Deputy Divisional Director of Operations including recommendations and advice for opportunity to improve.
- Be expected to develop a clear understanding of all aspects of the service and be able to deputise for the Directorate Manager.
- Play a pivotal role in influencing, developing and sustaining key relationships with external stakeholders.
- Support the identification and of Business Cases within the Directorate and ensure that operational and strategic opportunities for the continuous development and improvement of the service are appropriately explored and pursued. This includes the delivery of all operational performance targets and financial management, the quality of services to patients and their relatives and the redesign of services towards best practice standards, within available resources.
- Work with the Directorate Manager to develop and implement local service changes by taking project management responsibility for improvement activities within the organisation and where required across the local health economy.
- Contribute to governance and quality improvement within the services and to provide an effective interface between the Directorate and Corporate Services.
- The post holder will be expected to manage agreed elements of performance of the Directorate Care Group to ensure that key national targets and quality standards are met and, on some occasions, exceeded.
- Develop a business plan for the directorates. To identify opportunities for new markets and schemes to generate additional income. To develop appropriate strategies for inclusion in the business plan to take full advantage of these opportunities.
- To undertake such duties commensurate with the seniority of the post that may assist the general performance of the Trust, subject to consultation between the post-holder and Assistant Director of Operations.
- To take part in the Trust General Manager on call rota both in and out of hours.
Person specification
Qualifications
Essential criteria
- Educated to degree level and/or equivalent level of qualification and/or equivalent experience
- Post graduate qualification in health service management and/or equivalent level of qualification and/or equivalent experience
Knowledge & Experience
Essential criteria
- Current experience of complex operational management in a healthcare setting(Annex 21)
- A demonstrable capacity and capability for operational service management in an acute hospital environment or similarly complex organisation, including staff management, financial management and change Management (Annex 21)
- Comprehensive knowledge of planned care, referral to treatment (RTT) and cancer targets
- Ability to manage and deliver to deadlines and within resources
- Well developed leadership and influencing skills with the ability to enthuse, motivate and involve individuals and teams, and have them understand the Trust’s and your performance expectations (Annex 21)
- Demonstrate highly effective, credible leadership experience within the acute hospital setting (Annex 21)
- Ability to be intellectually flexible and to look beyond existing structures, ways of working, boundaries and organisations to produce more effective and innovative service delivery and partnerships (Annex 21)
Skills
Essential criteria
- Experience of data analysis, report writing and oral presentation of data
- Ability to undertake analysis of capacity & demand in relation to outpatient delivered care (Annex 21)
- Effective working with clinical teams and senior colleagues resulting in the successful introduction and management of change.
- Demonstrating effective influencing skills to achieve desired results
- Ability to analyse complex problems and to develop practice and workable solutions to address them
- Demonstrate highly effective, credible leadership experience within the acute hospital setting
- Ability to deal with competing priorities through highly developed reasoning and prioritization skills
- Service improvement tools and project planning
- Intermediate IT skills qualification in Microsoft Word and Excel processing
Desirable criteria
- A commitment to improving patient services through an ability to sustain a clear performance focus on achieving demanding goals.
- Ability to communicate confidently and assertively, both written form and verbally, formally and informally to a wide range of audiences, both internal and external to the trust
Other
Essential criteria
- A strong sense of personal and team accountability
- Flexible with the demands of the role, possessing self- awareness and self-motivation
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Faye Barnes
- Job title
- Manager - Medical Management
- Email address
- [email protected]
- Telephone number
- 5316
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