Job summary
- Main area
- Community Services
- Grade
- Band 4
- Contract
- 6 months (Fixed term until 31st March 2025)
- Hours
- Part time
- Flexible working
- Home or remote working
- Job ref
- 350-CC6600241
- Employer
- Mersey Care NHS Foundation Trust
- Employer type
- NHS
- Site
- Sefton Place LEadership Team
- Town
- Southport
- Salary
- £26,530 - £29,114 pro rata
- Salary period
- Yearly
- Closing
- 29/09/2024 23:59
- Interview date
- 09/10/2024
Employer heading
Senior Planning, Performance and Quality Administrator - Sefton Place
Band 4
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Job overview
This is an exciting opportunity for an administrator who enjoys supporting a leadership team to not only improve access to services but also the quality of the services we provide
The future post holder will work as part of a team of 3 who support us to improve data quality, identify and monitor areas of pressures with capacity and demand in a broad range of community services.
Main duties of the job
The post holder will support services to ensure patient are seen within the agreed timescales. They will support with caseload monitoring and identify patients who have been lost to follow up or have been on caseload for long periods of time. They will produce weekly hot spot reporting and tracking of service that require additional support.
They will support clinical teams to apply RTT and waiting list validation process in place in line with patient access principles.
This post will suit someone who enjoys working with clinical systems and enjoys problem solving and working as part of a friendly and supportive team
Working for our organisation
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Flexible working requests will be considered for all roles.
Detailed job description and main responsibilities
The main duties of the post are detailed in the Job description and the Job specification in terms of Essential and Desirable criteria
Person specification
Qualifications
Essential criteria
- NVQ4 /Diploma in Business and Administration or equivalent demonstrable experience
- 5 GCE’s grade C or above including Mathematics and English Language or equivalent
Desirable criteria
- Project management course
KNOWLEDGE/ EXPERIENCE
Essential criteria
- Knowledge of NHS
- Knowledge of LCFT policies and values
- Advanced working knowledge of all Microsoft office applications e.g., Excel, Access, Word, PowerPoint
- Knowledge and awareness of working with people making health related changes
- Knowledge of effective admin systems and ability to apply to work
- Expert knowledge of NHS data systems such as EMIS, Best, iPM, eCPA, ESR and Health Roster
- Knowledge of data analysis and associated software/computer systems acquired through diploma or equivalent experience/qualification
- Data inputting and checking
- Working in a customer services environment, dealing with individuals face to face and by telephone
- Administration of meetings organising, minute taking
- Diary management Supervision of staff Handling complaints
- Managing performance data
Desirable criteria
- Knowledge of service area
- Project management skills
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Wendy Heckels
- Job title
- Head of Operations
- Email address
- [email protected]
- Telephone number
- 07507847474
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