Job summary
- Main area
- Surgery
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Full time
- Part time
- Job ref
- 408-25-176-A
- Employer
- Wirral University Teaching Hospital NHS Foundation Trust
- Employer type
- NHS
- Site
- Arrowe Park Hospital
- Town
- Upton
- Salary
- £23,615 per annum pro rata
- Salary period
- Yearly
- Closing
- 14/04/2025 23:59
Employer heading

Ward Clerk - Ward 10
Band 2
To discover why you should consider applying for a role at Wirral University Teaching Hospital NHS Foundation Trust, please watch our video and hear directly from our staff about what it’s truly like to work at WUTH and its surrounding areas: https://youtu.be/Z5oMaNXprn8
Job overview
An exciting opportunity has arisen for a Ward Clerk post on Ward 10 that will provide administrative support to ensure the smooth running of the ward. The successful candidate will be privy to sensitive information in relation to patient’s confidential information.
This role has a wide variety of administrative tasks that need to be completed. The role is ideal for someone who has willingness to learn new skills, can work in a busy environment. The vacancy is full time 37.5 hrs per week, and the working hours will be from Monday to Friday 08:00 - 16:00.
Main duties of the job
- To check demographic details are correct on admission and discharge.
- To arrange transport for patients attending other hospitals/departments.
- To answer the telephone, taking messages or transferring calls as appropriate.
- To co-ordinate outpatient appointments with clinic clerk prior to discharge.
- To prepare any discharged patients paperwork for scanning.
- To provide support to nursing staff for general patient requests.
- Liaise with Informatics regarding electronic equipment.
- To update criteria to reside information for all patients' daily.
Working for our organisation
All new colleagues can expect to receive a warm and friendly Wirral welcome from the very first time they make contact with us. We are described as “competent and caring staff” by our patients.
Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula which has a stunning coastline and beautiful countryside surroundings, with great activities for its residents.
We are one of the largest and busiest acute Trusts in the North West of England, comprising of the Wirral’s only Emergency Department. We provide a high quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales and the wider North West footprint.
We have approximately 855 beds trust-wide and our financial turnover is in excess of £337m.
The Wirral is easily accessible with excellent transport links including motorway, train, bus or ferry and within easy reach to the major cities of Liverpool, Chester and Manchester as well as neighbouring North Wales.
Our organisation is driven by our strategic objectives and organisational values and we look for people who are strongly aligned with them.
Detailed job description and main responsibilities
Please see Job overview & attached Job description for further information about the Ward Clerk position available with WUTH.
Person specification
Qualifications, Specific Experience & Training
Essential criteria
- NVQ 2 in a relevant subject or equivalent experience of working in an administrative role
- Educated to GCSE or equivalent
Desirable criteria
- ECDL
- Previous experience in an NHS acute hospital.
- Previous experience of the Cerner Millennium information system
Knowledge and Skills
Essential criteria
- Knowledge of NHS admin processes
- Ability to prioritise, work to deadlines and use own initiative
- Excellent customer service skills
- Awareness of health and safety standards including COSHH guidelines
- Good time management and organisational skills
- Good verbal and written communication skills
Desirable criteria
- Awareness of information governance
- Knowledge and confidentiality and Caldicott Guidelines
- Ability to prioritise work load and work to deadlines
Personal attributes
Essential criteria
- Self-motivated and enthusiastic
- Sensitive and empathic
- Polite and friendly manner
- Ability to prioritise workload
- Ability to work under pressure
- Ability to work as part of a multidisciplinary team
Desirable criteria
- Ability to handle conflict and aggression
Other Requirements
Essential criteria
- Positive, can-do attitude.
- Professional manner
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Katherine Dennis
- Job title
- Deputy ward manager
- Email address
- [email protected]
- Telephone number
- 0151 604 7117
- Additional information
Alternatively please speak to Sr Kay Angus with any enquiries.
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