Crynodeb o'r swydd
- Prif leoliad
- admin and clerical
- Gradd
- Band 3
- Contract
- Parhaol
- Oriau
- Rhan-amser - 16 awr yr wythnos (Flexible)
- Cyfeirnod y swydd
- 350-TWS6487152
- Cyflogwr
- Mersey Care NHS Foundation Trust
- Math o gyflogwr
- NHS
- Gwefan
- Holins Park
- Tref
- Warrington
- Cyflog
- £22,816 - £24,336 Per Annum Pro Rata
- Cyfnod cyflog
- Yn flynyddol
- Yn cau
- 14/08/2024 23:59
Teitl cyflogwr
Switchboard Office Operators
Band 3
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Trosolwg o'r swydd
The Switchboard based at Hollins Park provides a 24/7, 365-day service across the trust. To ensure a professional first line operator service to members of staff and to the public, also to provide a reception function to the hospital 24/7, receiving and directing patients and visitors as necessary by phone or face to face at reception. Provide support to the Patients Bank cash counter service to administer patients’ monies and petty cash.
Planned Shortlisting: 15-August-2024
Planned Interviews: 21 & 22-August-2024
Prif ddyletswyddau'r swydd
· Provide a comprehensive telephony service, implementing the agreed telephone greeting for all incoming and outgoing calls. Transferring all incoming and outgoing calls to the relevant departments, wards, etc across the Trust.
· Responsible for 999 calls to the switchboard emergency line for the Mid Mersey Division, liaising with the relevant area emergency services to ensure prompt action.
· Prepare Dr’s and managers on call daily rotas and changed where applicable.
· Assist the Night Co-Ordinators and On Call Managers across the trust, directing calls and information where necessary.
· Respond to security alerts from all the Mid-Mersey site premises in accordance with procedures, liaising with our security provider and with the police and on call managers. Contact security provider and site information to assist in a speedy response.
· Receive post and parcels logging details of any recorded and special deliveries for signature, informing the relevant porter for collection.
· Arrange contract Taxis as requested ensuring appropriate authorisation is recorded across the Mid Mersey Division.
· Act as point of contact for portering services for ad-hoc duties.
Gweithio i'n sefydliad
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Flexible working requests will be considered for all roles.
Swydd ddisgrifiad a phrif gyfrifoldebau manwl
- To ensure a professional first line operator service to members of staff and to the public.
- To provide a reception function to the hospital, receiving and directing patients and visitors as necessary.
- The post holder will demonstrate an attitude which respects and values service users’ and their carers.
- The post holder will embrace the core values of the organisation and adopt the principles of Recovery
These principles will recognise the need to:
- Promote safe practices
- Value the aims of service users
- Work in partnership and offer meaningful choice
- Be optimistic about the possibilities of meaningful change
- Value social inclusion
Manyleb y person
Experience
Meini prawf hanfodol
- Previous experience of working in a customer focused service.
- Knowledge of office procedures.
- Previous experience of working on a switchboard/call centre or reception environment.
Qualifications
Meini prawf hanfodol
- Minimum of 5 GCSE’s, including English or demonstrable experience.
- Basic qualification on introduction to computing and keyboard skills.
Skills
Meini prawf hanfodol
- Excellent interpersonal and communication skills.
- Ability to competently implement procedures in emergency situations.
Knowledge
Meini prawf hanfodol
- Knowledge of Microsoft Office applications.
- Understanding of confidentiality issues/ data protection.
Bathodynnau ardystio / achredu cyflogwyr
Gofynion ymgeisio
Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.
Dogfennau i'w lawrlwytho
Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol
- Enw
- Jean Eaves
- Teitl y swydd
- Switchboard Supervisor
- Cyfeiriad ebost
- [email protected]
- Rhif ffôn
- 07771931861
Rhestr swyddi gyda Mersey Care NHS Foundation Trust yn Gwasanaethau gweinyddol neu bob sector