Job overview

An exciting opportunity has arisen to appoint a clinic receptionist at Alder Park, which is Alder Hey's recently refurbished outpatient facility at the heart of Waterloo (close to key transport links).

Working pattern: Monday - Thursday, 08.00-18.00.

Please note, flexibility is required, as there may be the requirement to  alter working pattern, or work at alternative Alder Hey sites (within Liverpool / Sefton), to provide cover.   

Main duties of the job

·      Receive and book in patients on arrival to appropriate departments, ensuring all patient demographic details are checked and amended on the PAS (Meditech) system.

·       Ensure clinic outcomes are completed timely and accurately.

·       Record “Walk in” patients as required ensuring all documentation is complete.

·       To assist the Operational Manger with the housekeeping, including the upkeep of equipment and reporting any faults to the appropriate person/department.

·       Manage complaints / aggressive / abusive member of the public locally if possible and advise families of the Trust’s complaints procedure.  Escalate to Supervisor or Operational Manager if necessary.

·       Liaise with Operational Manager to ensure that they are aware of any potential problems.

·       Work without direct supervision using experience and knowledge.

·       Participate in regular staff meetings.

·       Business Continuity Duties – Follow Policies and Protocols to ensure continued effective service provision when required.

·       Act at all times as a responsible member of the team, showing respect and consideration for co-workers, patients and visitors.

·       Continue to maintain own competencies, including ensuring all mandatory and statutory training is up to date.

·       Post holder will be expected to provide cover / rotation for other Patient Services staff when required to do so.

Working for our organisation

As one of Europe’s biggest and busiest children’s hospitals, at Alder Hey Children's NHS Foundation Trust, we treat everything from common illnesses to highly complex and specialist conditions. In addition to our main hospital site, we offer paediatric services at a number of community sites and hold local clinics across Merseyside, Cumbria, Shropshire, Wales and the Isle of Man. We also provide specialist inpatient care for children with complex mental health needs in our recently relocated and newly opened state of the art facility.

Alder Hey has a thriving research portfolio and leads research into children’s medicines, infection, inflammation and oncology. We are becoming recognised as one of the world’s leaders in children’s healthcare and research. We contribute to public health, lead cutting-edge research and teach the next generation of children’s specialists. Alongside this is our Innovation Hub, a dedicated space where clinicians and industries can come together to create new products and technologies.

We know that a children’s hospital is different and that our job is more than just treating an illness. To us, every child is an individual. As well as giving them the very best care, we set out to make them feel happy, safe and confident as they play, learn and grow. At Alder Hey we are here to look after a child and their family and that includes mums, dads, brothers and sisters.