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Job overview

We are seeking an experienced, skilled, and dedicated Clinic Administrator to join the soon to be established multi-disciplinary Mersey Care Mood Clinic.

Innovative ways of treating Mood Disorders is a feature of the Mental Health Research for Innovation Centre a ground-breaking research facility, delivered as a partnership between Mersey Care and University of Liverpool. Our aim is simple, to improve mental healthcare for all patients and service users, through new uses of existing drugs and researching digital therapies such as apps and artificial intelligence for delivering virtual talking therapies and new ways to support mental wellbeing.

As a core component of a dynamic multi-disciplinary team (MDT), you will have primary administrative responsibility to Mersey Care Mood Clinic (MCMC), senior MDT or service lead. The post holder will also provide a confidential, flexible, comprehensive business administration service within a team or service structure.

A working knowledge of the Mental Health Act and experience of using Electronic Patient Records system is essential, and experience of working within a busy NHS clinic environment and knowledge of general/medical or legal terminology is advantageous; to carry this role out effectively.

Please not we reserve the right to close the advertisement earlier than the deadline if there are a large volume of applicants.

Main duties of the job

Key responsibilities will include:

Exercising judgement and knowledge in prioritising daily duties and tasks; understanding the needs and priorities of the senior MDT and balancing against service level agreements/core standards and the resource available.

 Scheduling and prioritising all incoming work on a daily/weekly basis, including responding quickly and appropriately to urgent/important issues/queries referring to the consultant/head of service or team leader where appropriate.

Dealing with routine and non-routine correspondence in respect of the senior MDT/service leads daily i.e., exercise judgement and respond to letters and general correspondence, which will include delegating correspondence/ task to other team members.

 Acting as the first point of contact for all general internal and external telephone enquiries to the senior MDT/service leads resolving queries as appropriate or forwarding/delegating to relevant members of the team and ensuring enquiries are followed up.

 Contributing to continuous improvement ensuring all tasks and processes are adding value to client’s care.

 Be a change champion; support other team members and consultants/service leads in the adoption or development of new systems, procedure, processes or technology.

Working for our organisation

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.