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Job summary

Main area
Administration
Grade
NHS AfC: Band 3
Contract
Permanent
Hours
Part time - 22.5 hours per week
Job ref
158-24-121-SHE
Employer
The Clatterbridge Cancer Centre NHS Foundation Trust
Employer type
NHS
Site
The Clatterbridge Cancer Centre - Wirral
Town
Wirral
Salary
£22,816 - £24,336 per annum pro rata
Salary period
Yearly
Closing
01/08/2024 23:59

Employer heading

The Clatterbridge Cancer Centre NHS Foundation Trust logo

Patient Services Officer

NHS AfC: Band 3

 

Please note that applications are accepted only by completion of our application form. If you have any needs that prevent you from applying in this way and participating in our online recruitment process, please contact the Recruitment Team on 0151 5565176 or [email protected] at the earliest opportunity to ensure that support can be provided. Adjustments can be made for you during application and interview.

We operate a Values Based Recruitment (VBR) approach when recruiting new colleagues. VBR helps us to attract and select employees whose personal values and behaviours align with the values of the Trust. For more information on our vision, mission and values please see here - Vision, mission and values :: The Clatterbridge Cancer Centre (clatterbridgecc.nhs.uk).

In cases where we receive a high volume of applications, we reserve the right to close any vacancies prior to the specified closing date; therefore you are advised to submit your completed application form as early as possible.

If you do not receive confirmation that you have been shortlisted for interview, please assume that you have not been shortlisted on this occasion.  It is with regret that we are unable to provide feedback to non-shortlisted candidates.

Overseas candidates wishing to apply who would require sponsorship can determine the likelihood of obtaining a Certificate of Sponsorship for the post by assessing their circumstances against criteria specified on the gov.uk website.

 

Job overview

This role is working Monday - Friday between 8am & 8pm including some weekend & bank holidays

An exciting opportunity has arisen in Clatterbridge Cancer Centre on the Wirral site for a motivated and proactive individual to become part of a busy and friendly appointment team. The role can often be varied and complex but with a high level of job satisfaction.

The role requires the candidate to be a good team player as the successful candidate will be joining a large administration and clerical group with good peer group support. The role will also offer the candidate opportunities to learn new skills within Network Services Division and variety in their day to day activities.

The post holder will also be responsible for appointing radiology slots across many services for extremely busy departments. This will include a full appointment booking system and ensuring  patients are communicated with in a timely manner. Excellent administration skills, with a good knowledge of Microsoft applications and experience of working with patient records and using multiple hospital databases and software is advantageous

The post holder will participate in the  appointing of Complex appointments across hubs and be expected to undertake additional clerical duties pertaining to specific areas. The post holder will also be expected to liaise with the clinical Teams within the departments.

 

Main duties of the job

Main duties of the job

Experience of booking multiple series of appointments as per protocols

To participate in administrative and clerical duties

To maintain confidentiality at all times

To maintain multiple email boxes

To have a knowledge of a range of procedures and appointments across multiple services

To communicate with patients around their appointments liaising with Clinicians regarding complex cases - via telephone, text service & email

Requires multitasking

Using multiple applications

Supporting other teams/areas within the Hub

Please note, this post may involve weekend & Bank Holiday working on a rotational/shift basis

 

Working for our organisation

The Clatterbridge Cancer Centre is one of three specialist cancer centres in England. With 1,800 specialist staff and three sites, we are one of the largest NHS providers of non-surgical cancer treatment. The Trust has a unique multi-site care model serving the 2.4 million population across Cheshire and Merseyside and is consistently rated by patients as one of the best performing hospitals.

Our vision is to not only maintain this level of commitment to excellence but to work with our academic and healthcare partners across the region to ensure care, treatment and patient outcomes continuously improve in the future. We are very proud of all our expert and loyal staff and we welcome people who share the collective aim of delivering excellence in everything that we do.

Our values represent who we are and what we believe in. They define how we act to deliver the best possible care for our patients and shape The Clatterbridge Cancer Centre as a great place to work. 

We are - 

Kind
Empowered
Responsible
Inclusive

 

Detailed job description and main responsibilities

Please see attached Job Description and Person Specification for full details about this exciting role on offer at The Clatterbridge Cancer Centre. 

Person specification

Qualifications

Essential criteria
  • GCSE in English and Mathematics or equivalent.

Knowledge & expertise

Essential criteria
  • Knowledge of a range of administration systems
Desirable criteria
  • Experience in an office environment

Experience

Essential criteria
  • Front of house experience in a customer service area.
Desirable criteria
  • Experience in a NHS environment.

Employer certification / accreditation badges

Veteran AwareApprenticeships logoNo smoking policyDisability confident employerDisability confident committedHappy to Talk Flexible WorkingArmed Forces Covenant

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Nicole Williams
Job title
Team Leader
Email address
[email protected]
Telephone number
0151 556 5379
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