Job summary
- Main area
- Administrative - Patient Care & Safety
- Grade
- Band 3
- Contract
- 12 months (12 months fixed term)
- Hours
- Part time
- Flexible working
- Job ref
- 110-AC272-0724
- Employer
- Cwm Taf Morgannwg University Health Board
- Employer type
- NHS
- Site
- Ynysmeurig House
- Town
- Abercynon
- Salary
- £23,159 - £24,701 per annum pro rata
- Salary period
- Yearly
- Closing
- 07/07/2024 23:59
Employer heading
Senior Administrative Support Officer
Band 3
We provide healthcare services to people living in Bridgend, Merthyr Tydfil and Rhondda Cynon Taf county borough areas, serving a population of around 450,000. We are ideally situated between Wales’s capital city, Porthcawl to the west, and the stunning scenery in the Brecon Beacons.
Our vision is to care for our communities and patients by preventing ill-health, promoting better health, providing excellent services and reducing the need for inpatient care wherever possible through the provision of strengthened home, primary and community care.
We value the diversity of our staff and welcome applications from people from protected groups under the Equality Act 2010, this specifically includes age, sex, sexual orientation, gender identity/reassignment, race/nationality, religion/belief, disability, pregnancy and maternity and marriage and civil partnership.
Cwm Taf Morgannwg is a Living Wage Employer.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
All applicants are invited to apply in Welsh or English, and no preference will be given to applications submitted in either language.
Please be advised that there is a temporary top up for Bands 1,2 and 3 to reflect the incorporation of the top up to the living wage of £12 per hour - £23,465 per annum. This temporary top up will be in place until the annual pay uplift for 2024/25 is confirmed
Job overview
An opportunity has arisen to join the Legal Services Department as a Senior Administrative Support Officer to provide administration support across a range of functions, based in its offices at Ynysmeurig House.
An organised individual is required to support the team with the management of Claims, Inquests and Redress. The post holder will be will be expected to have a good standard of education and have a sound knowledge of Microsoft Software, word processing, spread sheets, DatixCymru, office and filing systems.
The post holder will also be required to ensure electronic systems are updated as well process requests for information such as medical records and payments. The role will require the individuals to deal with queries and advise accordingly, escalating any concerns where necessary.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Main duties of the job
To support the logging of Claims, Inquests and Redress which reflects patient and carer views, concerns and suggestions regarding the services provided by the Health Board.
Undertake associated clerical duties to support the Legal Services Department’s administration function and provide assistance and advice within the scope of the role to others.
Use Oracle Financial system to raise and receipt orders in accordance with Health Board financial procedures
Send cheques to Legal and Risk Services, using standard letter templates, once received from Finance.
Report any financial concerns to line manager and/or Head of Claims and Inquests
Process and request cheques and BAC payments liaising with the finance department when required.
Assist with records management to ensure that all records related to Claims, Inquests and Redress are managed in accordance with organisation’s policy
Liaise and work alongside office colleagues by providing administrative support.
Type and disseminate letters, memos and documents as directed by senior staff and undertake general administrative duties, g. opening mail, scanning mail to inboxes, answering the telephone and photocopying.
Working for our organisation
Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf.
We live by our core values:
- We listen, learn and improve
- We treat everyone with respect
- We all work together as one team
We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Person specification
Qualifications and Knowledge
Essential criteria
- GCSE/O Level in English and Maths
- Proficient in the use of Word, Excel, Outlook & IT software
Experience
Essential criteria
- Ablity to multi-task, prioritise workload and work to deadlines
- Confidence to communicate with all levels in order to manage expectations and maintain effective working relationships
- Ability to to work proactively, use own initiative and offer solutions
- Experience working within an office environment
Desirable criteria
- Experience of taking phone calls from patients or members of the public
- Experience of supporting and prioritising the work of team members
- Experience of multi-tasking and working well under pressure
- Experience of working in the NHS/legal environment
- Experience of working with Claims, Inquests and Redress
Employer certification / accreditation badges
Applicant requirements
Welsh language skills are desirable
Documents to download
Further details / informal visits contact
- Name
- Bahar Chowdhury
- Job title
- Head of Claims and Inquests
- Email address
- [email protected]
- Telephone number
- 01443 744800
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