Crynodeb o'r swydd
- Prif leoliad
- Concerns Team
- Gradd
- Band 3
- Contract
- Parhaol
- Oriau
- Llawnamser - 37.5 awr yr wythnos
- Cyfeirnod y swydd
- 110-AC279-0724
- Cyflogwr
- Bwrdd Iechyd Prifysgol Cwm Taf Morgannwg
- Math o gyflogwr
- NHS
- Gwefan
- Ynysmeurig House
- Tref
- Abercynon
- Cyflog
- £23,159 - £24,701 per annum
- Cyfnod cyflog
- Yn flynyddol
- Yn cau
- 11/07/2024 23:59
Teitl cyflogwr
Complaints Adminstrator
Band 3
Rydyn ni’n darparu gwasanaethau gofal iechyd i bobl sy’n byw ym Mhen-y-bont ar Ogwr, Merthyr Tudful a Rhondda Cynon Taf, ac yn gwasanaethu poblogaeth o 450,000. Mae ein lleoliad yn ddelfrydol; rydyn ni’n agos i brifddinas Cymru, mae Porthcawl i’r gorllewin ac mae golygfeydd godidog Bannau Brycheiniog.
Ein gweledigaeth yw gofalu am ein cymunedau a’n cleifion trwy atal salwch, hyrwyddo iechyd gwell, darparu gwasanaethau gwych a lleihau’r angen am ofal cleifion mewnol lle bynnag y bo’n bosibl, trwy ddarparu gwell gofal yn y cartref, gwell gofal sylfaenol a gwell gofal yn y gymuned.
Rydyn ni’n gwerthfawrogi amrywiaeth ein staff, ac rydyn ni’n croesawu ceisiadau gan bobl o grwpiau sy’n cael eu gwarchod gan Ddeddf Cydraddoldeb 2010; mae hyn yn cynnwys oedran, rhyw, cyfeiriadedd rhywiol, hunaniaeth rhyw/ailbennu rhyw, hil/cenedligrwydd, crefydd/cred, anabledd, beichiogrwydd a mamolaeth, priodas a phartneriaeth sifil.
Mae Cwm Taf Morgannwg yn Gyflogwr Cyflog Byw.
Gwiriwch eich cyfrif e-bost yn rheolaidd. Bydd ymgeiswyr llwyddiannus yn derbyn eu holl ohebiaeth am y broses recriwtio trwy’r cyfrif e-bost gafodd ei nodi ar y ffurflen gais.
Mae croeso i bob ymgeisydd ymgeisio yn y Gymraeg neu yn y Saesneg, ac ni fydd ceisiadau yn y naill iaith na’r llall yn cael eu trin yn fwy neu’n llai ffafriol.
Sylwer bod ychwanegiad dros dro ar gyfer Bandiau 1,2 a 3 i adlewyrchu ymgorffori'r ychwanegiad i’r cyflog byw, sef £12 yr awr - £23,465 y flwyddyn. Bydd yr ychwanegiad dros dro hwn yn weithredol hyd nes y bydd y codiad cyflog blynyddol ar gyfer 2024/25 wedi’i gadarnhau
Trosolwg o'r swydd
The post holder will be required to work in the fast paced environment of the Concerns Team. While maintaining an attention to detail, the individual will work as part of the team as well as individually ensuring that they are well organised at all times.
As the first point of contact for individuals contacting the Concerns Team good communication skills while demonstrating compassion and understanding is key.
Prif ddyletswyddau'r swydd
The post holder will undertake clerical and processing database tasks to support the Concerns Team in the handling and the management of Complaints in accordance with Cwm Taf Morgannwg University Health Board (CTMUHB) policies and procedures and local processes, procedures and performance standards.
The ability to speak Welsh is desirable for this role; Welsh and/or English speakers are equally welcome to apply.
Gweithio i'n sefydliad
Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf.
We live by our core values:
- We listen, learn and improve
- We treat everyone with respect
- We all work together as one team
We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.
Swydd ddisgrifiad a phrif gyfrifoldebau manwl
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac
Manyleb y person
Qualifications and/or knowledge
Meini prawf hanfodol
- Educated to GCSE level.
- RSA Word, Text Processing and Documentation level III.
- Working knowledge of Excel.
- Evidence of Continuing Professional Development.
Experience
Meini prawf hanfodol
- DATIX knowledge, processing incidents.
- Experience in working to high standards within a Secondary setting.
- Experience of producing fit for purpose reports via Datix and/or Excel.
- Ability to prepare and produce data in a visual format.
- Experience of letter writing, formatting and report writing.
- Experience of working within a team whilst able to work using own initiative.
- Experience of dealing with sensitive information and sensitive situations in an appropriate manner.
- Experienced user of Microsoft Word, Excel and PowerPoint.
Values
Meini prawf hanfodol
- Self motivated and customer-focused approach.
- Passionate to improve patient experience.
- Flexible attitude to work.
Aptitude and Abilities
Meini prawf hanfodol
- Excellent verbal and written skills.
- Full range of IT skills, including Datix, Intranet /Internet skills, Microsoft and patient information systems.
- Ability to communicate effectively and sensitively at all levels.
- Evidence of ability to work successfully under pressure.
- Ability to work with minimal supervision and use initiative.
- Accepting responsibility and accountability for performance.
- Ability to work efficiently with appropriate attention to detail.
- Calm under pressure.
Meini prawf dymunol
- Ability to speak Welsh.
Bathodynnau ardystio / achredu cyflogwyr
Gofynion ymgeisio
Mae sgiliau iaith Gymraeg yn ddymunol
Dogfennau i'w lawrlwytho
Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol
- Enw
- Kellie Jenkins-Forrester
- Teitl y swydd
- Head of Concerns & Business Intelligence
- Cyfeiriad ebost
- [email protected]
- Rhif ffôn
- 01443 744915
Rhestr swyddi gyda Bwrdd Iechyd Prifysgol Cwm Taf Morgannwg yn Gwasanaethau gweinyddol neu bob sector