Job summary
- Main area
- GSGI
- Grade
- Band 6
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 110-AC061-0425
- Employer
- Cwm Taf Morgannwg University Health Board
- Employer type
- NHS
- Site
- Royal Glamorgan Hospital
- Town
- Llantrisant
- Salary
- £37,898 - £45,637 per annum
- Salary period
- Yearly
- Closing
- 08/05/2025 23:59
Employer heading

Operational Support Manager
Band 6
We provide healthcare services to people living in Bridgend, Merthyr Tydfil and Rhondda Cynon Taf county borough areas, serving a population of around 450,000. We are ideally situated between Wales’s capital city, Porthcawl to the west, and the stunning scenery in the Brecon Beacons.
Our vision is to care for our communities and patients by preventing ill-health, promoting better health, providing excellent services and reducing the need for inpatient care wherever possible through the provision of strengthened home, primary and community care.
We value the diversity of our staff and welcome applications from people from protected groups under the Equality Act 2010, this specifically includes age, sex, sexual orientation, gender identity/reassignment, race/nationality, religion/belief, disability, pregnancy and maternity and marriage and civil partnership.
Cwm Taf Morgannwg is a Living Wage Employer.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
All applicants are invited to apply in Welsh or English, and no preference will be given to applications submitted in either language.
Please be advised that there is a temporary top up for Bands 2 and 3 to reflect the incorporation of the top up to the living wage of £12.60 per hour - £24,638 per annum.
This temporary top up will be in place until the annual pay uplift for 2025/26 is confirmed
Job overview
The General Surgery and Gastrointestinal (GSGI) Care Group is seeking to appoint an experienced, well-motivated, enthusiastic and independently minded individual with a “can do” leadership style. The succesful applicant will be responsible for the delivery of high quality, safe effective and innovative services within the GSGI Care Group in line with nationally and locally agreed standards.
The post holder will provide project and managerial support encompassing a broad range of activities across the GSGI Department. This will include the monitoring and reporting of Referral to Tratment Time (RTT) and SCP data, overseeing the management of administration staff, medical staffing rotas and operational support.
The successful candidate will contribute to the delivery of operational plans and manage performance by proactively leading and providing solutions to resolve operational issues or escalating where necessary.
Main duties of the job
The GSGI Care Group is seeking to appoint an experienced, well-motivated, enthusiastic and independently minded individual with a “can do” leadership style. The succesful applicant will be responsible for the delivery of high quality, safe effective and innovative services within the GSGI Care Group in line with nationally and locally agreed standards.
The post holder will require;
- Excellent communication skills, forming close working relationships with colleagues at all levels.
- Require excellent analytical skills to understand complex data, and the effects of implementing different options in different scenarios.
- Provide and present complex data and the effects of implementing different options in different scenarios.
- Provide and present complex, and sometimes contentious information to Senior Managers and Clinicians in a way that is sensitive and understandable.
- On occasion, deal directly with patients/carers on matters of a highly sensitive and confidential nature.
- Ensure all staff are fully aware of patients right to confidentiality at all times and promote good practice to support this.
- Ensure medical rota's are completed in a timely and effective manner and support the Directorate Support Manager in sourcing cover for gaps.
The successful candidate will contribute to the delivery of operational plans and manage performance by proactively leading and providing solutions to resolve operational issues or escalating where necessary.
Working for our organisation
Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf.
We live by our core values:
- We listen, learn and improve
- We treat everyone with respect
- We all work together as one team
We are proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Person specification
Qualifications
Essential criteria
- Qualified to Degree level or equivalent NHS knowledge & experience or training, plus further staff or project management knowledge.
Experience
Essential criteria
- Experience of working within the NHS
- Experience of use of NHS electronic systems/databases
Desirable criteria
- Experience of working with waiting list information
- Experience of managing service user concerns/complaints
Skills
Essential criteria
- Excellent communication skills
- Good organisational skills
- Excellent I.T. Skills
Desirable criteria
- The ability to speak Welsh is desirable for this role
Knowledge
Essential criteria
- Experience of rota management
- Demonstrable experience of SCP
- Knowledge of RTT targets
Desirable criteria
- An understanding of waiting list management
Applicant requirements
Welsh language skills are desirable
Documents to download
Further details / informal visits contact
- Name
- Jessica Dowden
- Job title
- Operational Support Manager
- Email address
- [email protected]
- Telephone number
- 01443 443443
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