Job summary
- Main area
- Paediatric Receptionist
- Grade
- Band 2
- Contract
- Permanent: 15 hours
- Hours
- Part time - 15 hours per week (Two days a week)
- Job ref
- 110-AC247-0624
- Employer
- Cwm Taf Morgannwg University Health Board
- Employer type
- NHS
- Site
- Royal Glamorgan Hospital
- Town
- Llantrisant
- Salary
- £22,720 pro rata per annum
- Salary period
- Yearly
- Closing
- 07/07/2024 23:59
Employer heading
Receptionist
Band 2
We provide healthcare services to people living in Bridgend, Merthyr Tydfil and Rhondda Cynon Taf county borough areas, serving a population of around 450,000. We are ideally situated between Wales’s capital city, Porthcawl to the west, and the stunning scenery in the Brecon Beacons.
Our vision is to care for our communities and patients by preventing ill-health, promoting better health, providing excellent services and reducing the need for inpatient care wherever possible through the provision of strengthened home, primary and community care.
We value the diversity of our staff and welcome applications from people from protected groups under the Equality Act 2010, this specifically includes age, sex, sexual orientation, gender identity/reassignment, race/nationality, religion/belief, disability, pregnancy and maternity and marriage and civil partnership.
Cwm Taf Morgannwg is a Living Wage Employer.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
All applicants are invited to apply in Welsh or English, and no preference will be given to applications submitted in either language.
Please be advised that there is a temporary top up for Bands 1,2 and 3 to reflect the incorporation of the top up to the living wage of £12 per hour - £23,465 per annum. This temporary top up will be in place until the annual pay uplift for 2024/25 is confirmed
Job overview
To work within the Children's Centre, Outpatient Department providing reception duties and comprehensive clerical support to the service.
This is very busy department and the right person must be able to adapt accordingly. The post holder will be expected to use their own initiative when undertaking duties, however the Clinic Clerk is available if required for support and guidance.
Main duties of the job
The Receptionist will be the first point of contact for visitors to department. They will work as part of a busy team providing professional reception duties and comprehensive clerical support to the service, maintaining confidentiality at all times.
The post holder will perform front of house duties and be expected to liaise in a professional manner with patients, colleagues, members of the public and other agencies involved in patient care as well as undertaking a wide spectrum of duties within the confines of the role.
The post holder will be expected to use their own initiative when undertaking duties, however the Administrator is available if required for support and guidance.
They will help to achieve the highest standards for patient care, which reflects the quality and standards and mission of the University Health Board, following appropriate systems, procedures, policies and processes.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Working for our organisation
Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf.
We live by our core values:
- We listen, learn and improve
- We treat everyone with respect
- We all work together as one team
We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.
Detailed job description and main responsibilities
Please see main Job description for full details of requirements for this vacancy.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac
Person specification
Qualifications and/or Knowledge
Essential criteria
- Good standard of General Education to GCSE grade in Maths/English. Knowledge of Administrative and clerical processes and procedures. Training will be provided.
Desirable criteria
- NVQ/RSA level 2. Qualification in Business Administration/Office Practice or equivalent experience. ECDL (European Computer Driving License) or similar computer qualification. Ability to use Welsh PAS (Myrddin) patient management system. Customer care training
Experience
Essential criteria
- Experience of working in a busy environment. Previous customer care experience.
Desirable criteria
- Working with Nursing and Medical Staff. Working with external and multi-disciplinary staff
Skills and Abilities
Essential criteria
- Organised with time management skills. Ability to work in a very busy environment. Able to work on own initiative and as a team member. Ability to multi-task. Excellent interpersonal and communication skills and ability.
Desirable criteria
- Ability to speak welsh. Experience of working in a hospital environment.
Personal Attributes
Essential criteria
- Committed to provide high quality administration functions. Motivated. Must be Adaptable and flexible according to the needs of the service and priorities workload appropriately. Good time management.. Confident and discreet
Desirable criteria
- May be required to travel to other UHB locations as and when required in a timely manner.
Employer certification / accreditation badges
Applicant requirements
Welsh language skills are desirable
Documents to download
Further details / informal visits contact
- Name
- Amanda J Morgan
- Job title
- Community Paediatric Administration Manager
- Email address
- [email protected]
- Telephone number
- 01443 715300
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