Crynodeb o'r swydd
- Prif leoliad
- Digital - Desktop Support
- Gradd
- Band 5
- Contract
- Parhaol
- Oriau
- Llawnamser - 37.5 awr yr wythnos (On call rota cover will be part of the duties)
- Cyfeirnod y swydd
- 110-AC263-0624
- Cyflogwr
- Bwrdd Iechyd Prifysgol Cwm Taf Morgannwg
- Math o gyflogwr
- NHS
- Gwefan
- Royal Glamorgan Hospital
- Tref
- Pontyclun
- Cyflog
- £28,834 - £35,099 per annum
- Cyfnod cyflog
- Yn flynyddol
- Yn cau
- 11/07/2024 23:59
Teitl cyflogwr
ICT Service Desk Specialist Support Officer
Band 5
Rydyn ni’n darparu gwasanaethau gofal iechyd i bobl sy’n byw ym Mhen-y-bont ar Ogwr, Merthyr Tudful a Rhondda Cynon Taf, ac yn gwasanaethu poblogaeth o 450,000. Mae ein lleoliad yn ddelfrydol; rydyn ni’n agos i brifddinas Cymru, mae Porthcawl i’r gorllewin ac mae golygfeydd godidog Bannau Brycheiniog.
Ein gweledigaeth yw gofalu am ein cymunedau a’n cleifion trwy atal salwch, hyrwyddo iechyd gwell, darparu gwasanaethau gwych a lleihau’r angen am ofal cleifion mewnol lle bynnag y bo’n bosibl, trwy ddarparu gwell gofal yn y cartref, gwell gofal sylfaenol a gwell gofal yn y gymuned.
Rydyn ni’n gwerthfawrogi amrywiaeth ein staff, ac rydyn ni’n croesawu ceisiadau gan bobl o grwpiau sy’n cael eu gwarchod gan Ddeddf Cydraddoldeb 2010; mae hyn yn cynnwys oedran, rhyw, cyfeiriadedd rhywiol, hunaniaeth rhyw/ailbennu rhyw, hil/cenedligrwydd, crefydd/cred, anabledd, beichiogrwydd a mamolaeth, priodas a phartneriaeth sifil.
Mae Cwm Taf Morgannwg yn Gyflogwr Cyflog Byw.
Gwiriwch eich cyfrif e-bost yn rheolaidd. Bydd ymgeiswyr llwyddiannus yn derbyn eu holl ohebiaeth am y broses recriwtio trwy’r cyfrif e-bost gafodd ei nodi ar y ffurflen gais.
Mae croeso i bob ymgeisydd ymgeisio yn y Gymraeg neu yn y Saesneg, ac ni fydd ceisiadau yn y naill iaith na’r llall yn cael eu trin yn fwy neu’n llai ffafriol.
Sylwer bod ychwanegiad dros dro ar gyfer Bandiau 1,2 a 3 i adlewyrchu ymgorffori'r ychwanegiad i’r cyflog byw, sef £12 yr awr - £23,465 y flwyddyn. Bydd yr ychwanegiad dros dro hwn yn weithredol hyd nes y bydd y codiad cyflog blynyddol ar gyfer 2024/25 wedi’i gadarnhau
Trosolwg o'r swydd
An exciting opportunity for one permanent desktop support staff, has arisen to join the End User Computing team at Cwm Taf Morgannwg University Health Board, based at Prince Charles Hospital, Merthyr with a need to also work at other locations across the organisation.
You will provide desktop support services to clinical and non clinical users across the healthboard. The candidate will require technical experience, supporting users with applications and devices. You must demonstrate experience working within ICT within your application which is essential for this role.
The role sits within the wider End User Computing Team, which currently includes, Microsoft 365, EndPoint Management, Mobilisation, Capital Rollouts, Service Desk and Desktop Support. The team supports a wide array of technologies and is filled with hard working, highly skilled staff. Through this team, the post holders get exposure to new technologies and training through work experience to enable future progression and development in the Digital space.
Hybrid working is available where the service needs allow.
Prif ddyletswyddau'r swydd
The post holder will:
- Work within Service Point to take and respond to service point calls
- Deal with users via the telephone in order to help resolve their ICT issues
- Report daily to the Desktop Team Leader
- Update service point calls with call updates and resolutions
- Be able to build and fix ICT peripherals in a timely manner
- Be able to prioritise calls which are logged by users
- Work alongside other ICT desktop support staff
Experience in an ICT setting is essential for this role, experience in a healthcare setting is desirable.
You will be required to travel promptly between sites and make decisions sometimes without availability of an escalation. You will also be required to carry kit to and from locations. You may be required to sometimes work in other health board locations.
You will be expected to participate in an on-call rota and the ability to travel in a timely manner is essential for this post as you will be expected to travel between sites across the health board.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Gweithio i'n sefydliad
Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf.
We live by our core values:
- We listen, learn and improve
- We treat everyone with respect
- We all work together as one team
We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.
Swydd ddisgrifiad a phrif gyfrifoldebau manwl
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac
Manyleb y person
Qualifications
Meini prawf hanfodol
- Degree or equivalent skills, knowledge and experience, plus additional specialist knowledge of ICT working procedures and practice in a range of areas
- Knowledge and experience of computer systems, software and hardware to degree level or equivalent.
Meini prawf dymunol
- ECDL or similar qualification.
- Relevant professional qualifications.
Experience
Meini prawf hanfodol
- Previous experience with IT systems within an NHS environment.
- Proven ability to liaise with people at various levels throughout the organisation and external agencies.
- Confidentiality and other policies affecting confidentiality.
- PC hardware repairs, setting up new PCs and rebuilding systems.
- Working in an IT support environment.
Meini prawf dymunol
- Supporting ICT within an NHS environment.
- Printer repairs.
- Network skills.
- Thin Client environments.
Personal Qualities
Meini prawf hanfodol
- Be able to work both as part of a team and as an individual.
- Good organiser, and stays calm under pressure.
- Be comfortable working with all levels of organisation.
- Resilient with a flexible approach to work, to meet service needs.
Meini prawf dymunol
- Ability to speak Welsh.
Circumstances
Meini prawf hanfodol
- Able to meet the physical demands of the role, particularly Installation of equipment.
- Regular use of a VDU.
- Able to travel around UHB sites in a timely manner.
Other
Meini prawf hanfodol
- Work flexibly to meet demands of the department and the service.
- Participate in on-call rota.
Skills
Meini prawf hanfodol
- Ability to produce good quality documentation, report writing.
- Presentation skills.
- Excellent written and verbal communication skills.
- Advanced keyboard skills.
- Problem solving skills.
- Follow and champion ITIL principles.
- Current and previous Windows environments.
- In depth knowledge of Microsoft products such as Office, to assist users with queries.
Meini prawf dymunol
- Working knowledge of the organisation of the NHS and current policy initiatives.
- Up to date awareness of NHS IT strategy.
Bathodynnau ardystio / achredu cyflogwyr
Gofynion ymgeisio
Mae sgiliau iaith Gymraeg yn ddymunol
Dogfennau i'w lawrlwytho
Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol
- Enw
- Aled Webb
- Teitl y swydd
- Desktop Support Manager
- Cyfeiriad ebost
- [email protected]
- Rhif ffôn
- 01685 721721
- Gwybodaeth i gefnogi eich cais
Robert Falat - [email protected]
Rhestr swyddi gyda Bwrdd Iechyd Prifysgol Cwm Taf Morgannwg yn Gwasanaethau gweinyddol neu bob sector