Job summary
- Main area
- Administration
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Part time
- Job share
- Job ref
- 110-AC245-0624
- Employer
- Cwm Taf Morgannwg University Health Board
- Employer type
- NHS
- Site
- Outpatient Department Ysbyty Cwm Cynon
- Town
- Mountain Ash
- Salary
- £23,159 - £24,701 per annum pro rata
- Salary period
- Yearly
- Closing
- 07/07/2024 23:59
Employer heading
Outpatient Clinic Receptionist
Band 3
We provide healthcare services to people living in Bridgend, Merthyr Tydfil and Rhondda Cynon Taf county borough areas, serving a population of around 450,000. We are ideally situated between Wales’s capital city, Porthcawl to the west, and the stunning scenery in the Brecon Beacons.
Our vision is to care for our communities and patients by preventing ill-health, promoting better health, providing excellent services and reducing the need for inpatient care wherever possible through the provision of strengthened home, primary and community care.
We value the diversity of our staff and welcome applications from people from protected groups under the Equality Act 2010, this specifically includes age, sex, sexual orientation, gender identity/reassignment, race/nationality, religion/belief, disability, pregnancy and maternity and marriage and civil partnership.
Cwm Taf Morgannwg is a Living Wage Employer.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
All applicants are invited to apply in Welsh or English, and no preference will be given to applications submitted in either language.
Please be advised that there is a temporary top up for Bands 1,2 and 3 to reflect the incorporation of the top up to the living wage of £12 per hour - £23,465 per annum. This temporary top up will be in place until the annual pay uplift for 2024/25 is confirmed
Job overview
To contribute to the provision of the health care to patients and relatives by providing a comprehensive and confidential clerical and receptionist support in relation to the Main Outpatient Department. At all times the appropriate systems, procedures, policies and processes should be followed.
You will be responsible for delivering a high standard of care to our patients whilst ensuring queries are dealt with in a professional manner supporting the work of the department in the provision of an efficient and effective service.
The post holder will work independently, to deliver a comprehensive administrative/support function for the Outpatient Service.
Main duties of the job
- Provide efficient clerical support for all Outpatient clinics.
- Provide full Reception Service to Patients, Visitors and Staff.
- To ensure all patients are registered, recorded as in attendance and outcomed correctly.
- Maintain effective use of the Electronic Systems used within the Outpatients Department.
- Input and extract data from the Health Boards Patient Administration System (WPAS) ensuring all personal details are accurate and are amended as necessary.
- Co-ordinate Outpatients appointments ensuring that the correct methods of booking are followed.
- Ensure that patients are signposted to correct locations.
The ability to speak Welsh is desirable for this role; Welsh and/or English speakers are equally welcome to apply.
Working for our organisation
Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf.
We live by our core values:
- We listen, learn and improve
- We treat everyone with respect
- We all work together as one team
We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Person specification
Qualifications and/or Knowledge
Essential criteria
- Knowledge of administrative systems, admission, patient information systems, hospital departments, clerical/office procedures, data input procedures acquired through on-the-job training.
- NVQ III or the equivalent level of knowledge, Training or Experience.
- Computer literate
- Understanding of office software packages
Desirable criteria
- NVQ Level 3 Customer Care.
Experience
Essential criteria
- Experience of working with members of the public.
- Previous experience in a clerical, administration, reception role
- Working using own initiative and as part of a team
- Working to deadlines, being able to determine priorities.
Desirable criteria
- Previous experience of working within the NHS.
- Knowledge of the Patient Administration System used in the Health Board.
Aptitude and Abilities
Essential criteria
- Good communication and interpersonal skills (verbal and written)
- Excellent customer care skills and the ability to keep calm in stressful situations
- Ability to use own initiative and to work as part of a team.
- Accurate data inputting IT skills
Desirable criteria
- Ability to speak Welsh to Level 3.
- Trained in WPAS or experience with other patient information systems
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Welsh language skills are desirable
Documents to download
Further details / informal visits contact
- Name
- Nicola Read or Carolyn Haines
- Job title
- Outpatient Department Deputy Managers
- Email address
- [email protected]
- Telephone number
- 01443 715017
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