Job summary
- Main area
- Cardiology
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (8.30-4.30)
- Job ref
- 040-AC256-0724
- Employer
- Aneurin Bevan University Health Board
- Employer type
- NHS
- Site
- The Grange University Hospital
- Town
- Cwmbran
- Salary
- £23,159 - £24,701 per annum
- Salary period
- Yearly
- Closing
- 29/07/2024 23:59
Employer heading
Daycase Booking Clerk – Cardiac Catheter Laboratory (CCL)
Band 3
If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email.
We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly.
Applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Aneurin Bevan University Health Board support flexible working.
Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process
Please be advised that there is a temporary top up for Bands 1,2 and 3 to reflect the incorporation of the top up to the living wage of £12 per hour - £23,465 per annum. This temporary top up will be in place until the annual pay uplift for 2024/25 is confirmed
Job overview
The Diagnostic Cardiology Team is looking for a friendly, caring and motivated individual to join the team to provide excellent service to our patients. This role will involve booking a range of outpatient diagnostic tests, managing a waiting list, answering telephone queries and working in accordance the Welsh Government RTT guidelines.
Main duties of the job
This is an exciting opportunity to work in this varied role. You will have excellent communication skills especially working with the general public, as well as being dedicated to providing an efficient and effective service. You will be working closely with members of the Cardiac Physiology team and Cardiology Consultants in order to ensure patients are seen in a timely manner.
We are looking for someone who is IT literate, able to meet deadlines and also has excellent attention to detail. Knowledge of the Welshpas system and RTT guidelines would be advantageous. You must be methodical and organised in your approach and thrive on the opportunity to make a genuine difference.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Working for our organisation
Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.
We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.
Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac
The post-holder will be expected to provide a service to Diagnostic Cardiology. Manage clinics and escalate any issues to line manager. Oversee efficient & optimum clinic utilisation, highlighting if there are problems with clinic capacity. An up-to-date knowledge of outpatient clinics will be required to enable the post holder to make, amend and cancel appointments, handle telephone enquiries; they will need a working knowledge of all clinics. The role will range from handling
Consultant, Dr and Patient queries and enquiries about clinics, making appointments using the Welshpas Patient Administration System and using direct and partial booked appointments. The main duties will be answering telephone calls, making calls, taking general enquiries, booking appointments in line with Partial Booking Policy, monitoring waiting lists & cancellations and co-ordinating the utilisation of clinic slots.
Person specification
Education / Qualifactions
Essential criteria
- Good level of education
- Evidence of continuous development & Knowledge of admin processes
Desirable criteria
- Knowledge of Patient Administration System
- Customer Service Training
Skills / Abilities
Essential criteria
- Excellent telephone and communication skills
- Empathy, tact and diplomacy when dealing with difficult situations & Flexible
- Ability to use initiative and meet deadlines and remain professional at all times
Experience
Essential criteria
- Previous or current experience in Clerical and Administration Processes
Desirable criteria
- Experience of dealing with the public
Knowledge
Essential criteria
- Detailed knowledge of Welsh Pas & CWS
Desirable criteria
- Knowledge of WG guidelines and an understanding of managing waiting lists.
- Understanding of Health Board policies and procedures including HR
- Welsh Speaker
Personal Attributes
Essential criteria
- Ability to work effectively with clinicians/Directorate Managers
- Ability to manage difficult situations
- Ability to develop good and effective employee relations
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Welsh language skills are desirable
Documents to download
Further details / informal visits contact
- Name
- Cerys Bradbrook
- Job title
- Directorate Support Manager
- Email address
- [email protected]
- Telephone number
- 01633 234295
- Additional information
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