Job summary
- Main area
- ICT
- Grade
- Band 6
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 040-AC394-0924
- Employer
- Aneurin Bevan University Health Board
- Employer type
- NHS
- Site
- Ty Gwent
- Town
- Cwmbran
- Salary
- £35,922 - £43,257 per annum
- Salary period
- Yearly
- Closing
- 10/10/2024 23:59
Employer heading
ICT Systems Support Senior Analyst
Band 6
We encourage applications from all with protected characteristics and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.
If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email.
We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Aneurin Bevan University Health Board support flexible working.
Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process
Please be advised that there is a temporary top up for Bands 1,2 and 3 to reflect the incorporation of the top up to the living wage of £12 per hour - £23,465 per annum. This temporary top up will be in place until the annual pay uplift for 2024/25 is confirmed
Job overview
Aneurin Bevan University Health Board (ABUHB) has a large and complex ICT service that underpins the delivery of digital health care. ICT supports around 14,000 users and over 200 services across more than 120 sites. The adoption and expectations placed upon digital healthcare are expected to grow substantially over the next 5 years as the health board embraces mobility both in primary and secondary care settings.
Reporting to the ICT System Team Leader, the post holder will be part of a team that supports the ICT infrastructure of the Health Board, which comprises over one hundred sites, including hospitals, clinics and associated support and administration services.
Main duties of the job
· The post holder will be required to function effectively in a busy customer focused and technically challenging environment within ICT Services.
· The post holder will work as part of the Infrastructure Team within ICT Services and will undertake the technical tasks required in providing a comprehensive systems support service to the Health Board.
· The post holder will be involved in project and technical support.
· This is a cross-functional unit where all members participate in all-operational aspects of the team. Team members are empowered to provide a level of service that will ensure fulfilment of the terms and conditions of the Service Level Agreement for systems support services between ICT Services and its customers.
· There may be a requirement, at times, to work outside of standard working hours and/or on an on-call basis
The post holder will be required to develop and maintain working relationships with:-
· ICT Services staff at all levels
· Health Board staff at all levels including: members of the Informatics department, Facilities Management Contact Centre Staff, Works and Estates Project Officers
· NWIS and colleagues within the Health Board and counterparts throughout Wales Suppliers
· External support organisations
· Other organisations e.g. WAG, Social Services etc.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Working for our organisation
Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.
We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.
Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.
Detailed job description and main responsibilities
As a senior member of staff, the post holder will play a large part in maintaining the professional image of ICT Services. Interaction with Health Board staff at all levels will be of the utmost importance, in
· join on an ongoing basis of out of hour’s on-call escalation rota.
The post holder will be based in Mamhilad, but able to travel to any of the Health Board premises.
· Staff may be required to work cross speciality as part of a virtual team within the Business Systems services area as required.
Staff may be required to work cross speciality as part of a virtual team within the ICT Operations area as required by service and ICT Technical Services Manager.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Person specification
Attributes
Essential criteria
- Educated to Degree level or equivalent demonstrable level of experience and knowledge
- Additional specialist knowledge in relation to Information Technology i.e. MCSE/CCNA or MCP
- Evidence of Continual Professional Development
Desirable criteria
- ITIL Intermediate Lifecycle qualification
Experience
Essential criteria
- Excellent team worker, able to work collaboratively as part of an innovative and agile team, whilst being able to manage personal workloads to meet agreed deadlines
- Technical and practical knowledge of SQL Server
- Technical and practical knowledge of Microsoft systems support.
- Technical and practical knowledge of UNIX systems.
- Technical and practical knowledge of Servers and associated infrastructure support systems for large corporate environments
- Experience of project management of technical systems projects or technical sections of major systems projects
- Experience of using a major call management / helpdesk application management.
- Working in an ITIL structured ICT department
- Maintaining technical documentation
Desirable criteria
- Experience of ICT service provision in a health care setting
- Wide ranging experience of ICT and service management principles
Aptitude and Abilities
Essential criteria
- Excellent communication and interpersonal skills, verbal and written and reporting skills
- Able to work as part of a Team
- Good Leadership skills
- Good organisational skills
- Able to deal effectively with staff, customers, and suppliers at all levels
Desirable criteria
- Ability to speak Welsh
- Understanding of ITIL service management functions and processes
Other
Essential criteria
- Able to work as part of an On-Call Rota for out of hours’ escalation.
- Able to meet travel requirements of the role
- Flexible and adaptable to meet all aspects of the work.
Employer certification / accreditation badges
Applicant requirements
Welsh language skills are not necessary
Documents to download
Further details / informal visits contact
- Name
- Jamie Roberts
- Job title
- Business Systems Team Lead
- Email address
- [email protected]
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