Job vacancy: ICT Systems Support Analyst, Aneurin Bevan University Health Board, Cwmbran

Job summary

Main area: ICT Systems
Grade: Band 5
Contract: Permanent
Hours: Full time - 37.5 hours per week
Job ref: 040-AC075-0225

Employer: Aneurin Bevan University Health Board
Employer type: NHS
Site: Ty Gwent
Town: Cwmbran
Salary: £30,420 - £37,030 per annum
Salary period: Yearly
Closing: 03/03/2025 23:59

ICT Systems Support Analyst

Band 5

We encourage applications from all with protected characteristics and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.

If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email.

We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Aneurin Bevan University Health Board support flexible working.

Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process

Detailed job description and main responsibilities

Maintain the security and integrity of Aneurin Bevan Health Board’s Server Hardware (ICT Platform) and O/S infrastructure.

Exercise good judgement and analytical skills in the day to day support of ICT platform and O/S infrastructure of Aneurin Bevan Health Board

Analyses situations during ICT incidents and problems that have the potential to affect whole health board services.

Allocate fault support work and ensure that appropriate resources are available to ensure such work is responded to and completed within the terms stated within the service level agreements.

Respond to and co-ordinate the solution of user problems, in conjunction with the ICT Services customers, ICT Services staff, and third party
supplier of goods and services.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac

Person specification

Qualifications

Essential criteria

Educated to Degree level or equivalent demonstrable level of work experience and knowledge

Desirable criteria

ITIL Intermediate Lifecycle qualification
One or more certified MCSE (Microsoft Certified Systems Engineer), CCNA (Cisco Certified Network Associate), MCP (Microsoft Certified Systems Engineer).
Formal project management qualifications (e.g. PRINCE 2)

Experience

Essential criteria

Excellent team worker, able to work collaboratively as part of an innovative and agile team, whilst being able to manage personal workloads to meet agreed deadlines
In depth understanding of other ICT server systems including virtualisation, remote desktop and server hardware
Evidence of leading the design, development and deployment of computer system upgrades and implementations
Experience of using a major call management / helpdesk application
Providing expert advice and knowledge of digital technology solutions, their implementation and ongoing management.
Identification of risks and risk management
Creating and maintaining technical documentation

Desirable criteria

Delivery of server services using core Microsoft solutions, leading application vendors and Enterprise standard hardware.
Experience of SQL Server environment
Experience of Citrix environment
Experience of setting up new servers and services in a variety of settings including business critical applications
Experience of ICT service provision in a health care setting
Experience of technical systems management in a Unix environment

Skills

Essential criteria

Excellent communication and interpersonal skills, verbal and written and reporting skills
Able to deal effectively with staff, customers, and suppliers at all levels
Good organisational skills
Understanding of business continuity testing and legislative requirements such as Network Information Systems Directive (NISD) and General Data Protection Regulation (GDPR).
Can demonstrate an understanding of the importance of service availability in critical environments
Ability to manage multiple stakeholders and command the respect of peers within and outside of the organisation to deliver the right solution

Desirable criteria

Understanding of ITIL service management functions and processes
Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh

Other

Essential criteria

Able to work as part of an On-Call Rota for out of hours’ escalation
Able to meet travel requirements of the role
Flexible approach to the needs of the service.
Will be required to work unsociable hours as necessary, in order to minimise systems unavailability

To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa, unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK. If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.