Job summary
- Main area
- Administration
- Grade
- Band 3
- Contract
- Fixed term: 12 months (31st March 2026)
- Hours
- Full time - 37.5 hours per week
- Job ref
- 040-AC073-0325
- Employer
- Aneurin Bevan University Health Board
- Employer type
- NHS
- Site
- Royal Gwent Hospital
- Town
- Newport
- Salary
- £24,433 - £26,060 per annum
- Salary period
- Yearly
- Closing
- 01/04/2025 23:59
Employer heading
Wales General Ophthalmic Services Referral Officer
Band 3
We encourage applications from all with protected characteristics and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.
If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email.
We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Aneurin Bevan University Health Board support flexible working.
Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process
Job overview
An exciting opportunity has arisen within Aneurin Bevan University Health Board to work collaboratively with Primary and Secondary Care Eye Care Services. We are looking to appoint a highly motivated WGOS Referral Officer to join the Ophthalmology Team.
As the WGOS Referral Officer you will undertake all administrative duties relating to patient pathways under Wales General Ophthalmic Services (WGOS) between both Primary and Secondary Care The post holder will work closely with the WGOS Referral Team Leader and Primary and Secondary Care Colleagues to achieve agreed outcomes.
The post holder will have excellent communication skills together with the ability to work as part of a team to support the provision of high-quality eye health care across the Health Board.
This post is fixed term for 12 months to meet the needs of the service
Main duties of the job
The post holder will provide administrative and clerical support to the WGOS Referral Team within the Ophthalmology Team in Secondary Care. The post holder is a key member of the team, working closely with the WGOS Referral Team Leader, WGOS Optometrist, Directorate Managers, Ophthalmologists, Primary Care Colleagues, patients and or carer’s, GP’s and other services users or stakeholders within the Health Board. The post holder will assist in working towards key objectives:
1. Appropriately discharge patients who are eligible for WGOS
2. Communicate regularly with WGOS Team Leader
3. Support the undertaking of monthly audits to ensure all patients appointments are processed in accordance with agreed timeframes.
4. Discharge patients to an assigned WGOS provider
5. Ensure an efficient telephone service is maintained
6. Work with WGOS providers to minimise short notice cancelled appointments and optimise appointment capacity
7. Collate data in relation referrals and wait times
Working for our organisation
Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.
We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.
Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.
Detailed job description and main responsibilities
To undertake all administrative duties in relation to WGOS Referral Management
To promote good staff communication skills.
To keep abreast of any changes in policies and procedures, including Health Board Service Standards, and implement amendments as
appropriate.
To work autonomously, prioritising own workload, and make decisions within specified guidelines and procedures, seeking advice where
necessary.
To keep abreast of current Welsh Government (WG) guidelines, in particular the WGOS manuals and the National Clinical Strategy for
Ophthalmology.
To ensure the information sent out to patient is of excellent quality
To maintain good communication with the peers, managers, other departments and the general public.
Actively participate in the duties of the department as required.
Deal with requests in accordance with the General Data Protection Regulations
Person specification
Qualifications and Knowledge
Essential criteria
- Computer literate
- Business Administration level 3 NVQ or equivalent demonstrable knowledge and experience
- Knowledge of administration processes
- Knowledge of WG policy and guidance in relation to WGOS services
Desirable criteria
- ECDL or equivalent
Skills and Attributes
Essential criteria
- Excellent Communication skills
- Ability to work effectively with managers & clinicians
- Ability to meet deadlines
- Ability to take on an active role in the operational requirements
Desirable criteria
- Ability to take on an active role in agreed learning activities and keeps a record of them
- Understanding of knowledge and skills framework and ability to identify learning and needs and interests
Experience
Essential criteria
- Experience of managing waiting lists, booking and RTT targets
Desirable criteria
- Experienced WPAS/CWS user
- Experience of dealing with all levels of staff and the public
- Ability to work as part of a multi-disciplinary team
- Ability to communicate as part of a multi-disciplinary team
- Ability to communicate with patients in an empathetic regarding their treatment and procedures
- Can demonstrate an enthusiastic approachable and friendly manner
Other
Essential criteria
- Flexible to the needs of the service
Desirable criteria
- Ability to speak Welsh
Employer certification / accreditation badges
Applicant requirements
Welsh language skills are desirable
Documents to download
Further details / informal visits contact
- Name
- Jessica Byrne
- Job title
- Directorate Support Manager
- Email address
- jessica.byrne@wales.nhs.uk
- Telephone number
- 01633 238768
- Additional information
Shaheen Sohail
Operational Support Manager
shaheen.sohail@wales.nhs.uk
01633 238019
Kelly Roberts
Contracts Manager
Kelly.Roberts10@wales.nhs.uk
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