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Job overview

Would you like to be a part of a team that works well together and are always there to help each other? If your answer is yes, then the CT / MR Imaging Department is the place for you!

We are looking to recruit a highly motivated, reliable, enthusiastic Band 3 Booking Coordinator. This is a multi-skilled and busy role, with frequent requirements for concentration, where the work pattern can be unpredictable, with regular interruptions. Handling of complex and sensitive information and the need for confidentiality is integral to the post.

The post holder will be required to ensure that they provide a patient centred approach at every stage of the patient journey and ensure potential breaches of RTT (referral to treatment) waiting times are avoided or escalated to the relevant manager. Applicants will need to be a good team player, as well as able to work independently. They will need to be flexible and able to use their own initiative, working proactively with colleagues to ensure waiting time targets are achieved. The post holder will be responsible for prioritising their own workload and ensuring data quality and customer service are delivered to a consistently high standard. You will form part of a small, but very friendly admin team, carrying out clerical duties within laid down guidelines, meeting deadlines and targets as specified.

Main duties of the job

No two days are the same!  The small, but friendly team, cover a large variety of roles, including, but not limited to:

• Reception duties
• Manning incoming calls and answering email enquiries
• Accepting and processing new referrals
• Managing vetting lists
• Booking appointments in line with recommended guidelines – including more complex bookings involving coordination with other departments
• Liaising with referrers for additional information prior to processing booking
• Liaising with patients to discuss their booking and giving relevant guidance
• Directly supporting the Business Support Manager with general administrative duties
• Closely monitoring RTT to ensure that targets are met

This post is offered full time, 37.5 hours per week, flexible working between the hours of 08:00 –20:00 - 7 days per week.

Working for our organisation

We want to attract the best and brightest people to work with us and that means we will look after you from the moment you apply for a role at the Trust and throughout your career with us. Our staff are central to everything we do, and we believe that investing in you is crucial if we want to enable you to reach your full potential.