Crynodeb o'r swydd
Teitl cyflogwr
CT / MR Booking Coordinator
Band 3
Patent and staff experience is important to us and these are the behaviours we live by:
- Putting patients first
- Aiming to get it right
- Recognising that everybody counts
- Doing everything openly and honestly
Trosolwg o'r swydd
Would you like to be a part of a team that works well together and are always there to help each other? If your answer is yes, then the CT / MR Imaging Department is the place for you!
We are looking to recruit a highly motivated, reliable, enthusiastic Band 3 Booking Coordinator. This is a multi-skilled and busy role, with frequent requirements for concentration, where the work pattern can be unpredictable, with regular interruptions. Handling of complex and sensitive information and the need for confidentiality is integral to the post.
The post holder will be required to ensure that they provide a patient centred approach at every stage of the patient journey and ensure potential breaches of RTT (referral to treatment) waiting times are avoided or escalated to the relevant manager. Applicants will need to be a good team player, as well as able to work independently. They will need to be flexible and able to use their own initiative, working proactively with colleagues to ensure waiting time targets are achieved. The post holder will be responsible for prioritising their own workload and ensuring data quality and customer service are delivered to a consistently high standard. You will form part of a small, but very friendly admin team, carrying out clerical duties within laid down guidelines, meeting deadlines and targets as specified.
Prif ddyletswyddau'r swydd
No two days are the same! The small, but friendly team, cover a large variety of roles, including, but not limited to:
- Reception duties
- Manning incoming calls and answering email enquiries
- Accepting and processing new referrals
- Managing vetting lists
- Booking appointments in line with recommended guidelines – including more complex bookings involving coordination with other departments
- Liaising with referrers for additional information prior to processing booking
- Liaising with patients to discuss their booking and giving relevant guidance
- Directly supporting the Business Support Manager with general administrative duties
- Closely monitoring RTT to ensure that targets are met
This post is offered full time, 37.5 hours per week, flexible working between the hours of 08:00 –20:00 - 7 days per week.
Gweithio i'n sefydliad
We want to attract the best and brightest people to work with us and that means we will look after you from the moment you apply for a role at the Trust and throughout your career with us. Our staff are central to everything we do, and we believe that investing in you is crucial if we want to enable you to reach your full potential.
Swydd ddisgrifiad a phrif gyfrifoldebau manwl
Please see attached JD for full specifications.
Please feel free to contact Keri Harris, CT / MR Business Support Manager with any questions:
01493 453260
Manyleb y person
Education and Qualifications
Meini prawf hanfodol
- GCSE in English and Maths - Grade 4 or equivalent experience
- NVQ Level 3 in Care/or Customer Service/or Business Studies
Meini prawf dymunol
- Previously held an NHS administrative role
Trust Values and Behaviours
Meini prawf hanfodol
- Knowledge of Trust CARES
Meini prawf dymunol
- Core Trust Values embedded within application/answers
Experience
Meini prawf hanfodol
- Experience in office administration
- Experience managing multiple systems
- Working independently to deadlines and targets
- Understanding Data Protection/GDPR/Confidentiality
- High standard of literacy and numeracy
- Excellent communication skills - focusing on an MDT approach
- Organisational skills and ability to prioritise workload
- Accuracy and attention to detail
Meini prawf dymunol
- Supervising other staff
- Experience in reception duties
Gofynion ymgeisio
Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.
Dogfennau i'w lawrlwytho
Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol
- Enw
- Keri Harris
- Teitl y swydd
- CT / MR Business Support Manager
- Cyfeiriad ebost
- [email protected]
- Rhif ffôn
- 01493 453260
Rhestr swyddi gyda James Paget University Hospitals NHS Foundation Trust yn Gwasanaethau gweinyddol neu bob sector