Job summary
- Main area
- Division of Surgery and Women's and Children's Services
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Part time - 6 hours per week (Fridays 08:15 - 14:15)
- Job ref
- 177-ELEC-6348461
- Employer
- James Paget University Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- James Paget University Hospital
- Town
- Gorleston
- Salary
- £22,383 per annum, pro rata
- Salary period
- Yearly
- Closing
- 15/07/2024 23:59
Employer heading
Ward Clerk
NHS AfC: Band 2
Patent and staff experience is important to us and these are the behaviours we live by:
- Putting patients first
- Aiming to get it right
- Recognising that everybody counts
- Doing everything openly and honestly
Job overview
Ward Clerk
6 hours per week - Fridays
Band 2
An exciting opportunity has arisen for a part time Ward Clerk to join our team within the Division of Surgery.
This is a highly diverse, demanding but rewarding role. The successful candidate will be a confident individual who thrives on challenge and a high workload. You must be organised, have the ability to work under your own initiative and able to prioritise a competing workload.
Applicants must have a flexible approach to working practices to meet the needs of the service and have administrative experience. The post-holder will be required to provide a highly efficient administrative service for the Ward.
Main duties of the job
Summary of post:
- To provide an administration service to inpatient areas ensuring all patient information regarding admissions and discharges from emergency and elective care pathways are appropriately processed within Trust guidelines.
- To offer the highest standard of customer care to patients, visitors and other service users, adhering to Departmental guidelines, Standard Operating Procedures and the Trust’s Code of Values & Behaviours.
Working for our organisation
All roles within the Trust require staff to demonstrate our core values in the care they provide to patients. All members of staff should consider these behaviours an essential part of their job role.
Courtesy and respect
- A welcoming and positive attitude
- Polite, friendly and interested in people
- Value and respect people as individuals
Attentively kind and helpful
- Look out for dignity, privacy and humanity
- Be attentive, responsive and take time to help
- Visible presence of staff to provide the service
Responsive communication
- Listen to people and answer their questions
- Keep people clearly informed
- Involve people
Effective and professional
- Safe, knowledgeable and reassuring
- Effective care and services from joined up teams
- Organised and timely, looking to improve
Detailed job description and main responsibilities
1. To provide the first point of contact for the ward, for all enquiries received from patients’ relatives/carers, all groups of trust staff and external agencies ensuring the correct management thereof in each particular case. Present a professional, calm and confident manner in line with the Trust’s Values & Behaviours.
2. To provide an administration service to the inpatient area including, but not limited to:
a. Maintaining accurate information and patient demographics within Trust PAS system referencing the Patient Reception Policy.
b. Supporting clinical staff in ensuring the Trust meets accessible information standards for patients with communication difficulties.
c. Ensuring patients’ admission and discharge times are electronically captured.
4. To ensure that all relevant documents, including tests/reports, are correctly inserted in patients’ notes whilst on the ward/department and to ensure all notes are up to date before patients’ departure.
5. To be responsible for checking e-discharge summaries following patients’ discharge/transfer to ensure this has been communicated to relevant departments for follow up procedures or appointments.
6. To record, on a real time basis, admissions, discharges, transfers and details on the Trust’s computer systems e.g. VTE, iPM.
Any other appropriate duties which may be required to meet the needs of the service.
Person specification
Education and qualifications
Essential criteria
- Good level of numeracy and literacy
Desirable criteria
- NVQ 2 in Customer Care
- RSA I/II (or equivalent)
Experience and knowledge
Essential criteria
- 1 year’s clerical/administration experience working as a ward clerk
Desirable criteria
- Experience of working with the general public in an admin/reception/retail/ hospitality role
- Experience of working with Clinical Teams
Skills, abilities and competen
Essential criteria
- Basic knowledge of the Ward Clerk/Receptionist role and ability to demonstrate an interest
- Basic keyboard/IT skills
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Tatenda Chirimunjiri
- Job title
- Senior Sister
- Email address
- [email protected]
- Telephone number
- 01493 453900
- Additional information
For further details/ informal visits please contact Tatenda Chirimunjiri
01493 453900
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