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Leadership

• Provide strong visible leadership across the designated area in partnership with the Divisional Medical Director and Lead Nurse.
• Drive through the delivery of ambitious targets to continually improve performance within the designated area. 
• Introduce new and innovative strategies to maximise organisational efficiency.
•  Ensure that all staff in the designated area are clear about what is expected and are working together in successful teams to achieve the Trust’s vision and objectives.
•  Lead on the implementation of new systems, processes and policies.
• Take the strategic lead for the designated area within the Trust, ensuring most effective use of resources.

Service Development 

• In collaboration with the Divisional Medical Director and lead Nurse the post holder will assume lead responsibility for the development and improvement of patient care within the designated area, ensuring links are made across specialties/departments within the Trust and outside with other system partners and Place partners.
• The post holder will take an active role in determining the designated area’s priorities and objectives and contribute to the Trust’s business plan.
• Develop clear plans to implement new services, in line with the Trusts clinical strategy, service development plans, business planning, within agreed timeframes and within the financial envelope.
• Support Clinicians to deliver service re-design projects that improve clinical outcomes for patients, reduce waiting times and promotes more efficient/effective use of resources.
• The post holder will ensure processes are in place for continual review of services to achieve an optimal fit between clinical service delivery and current best practice.
• Encourage and promote a quality and improvement agenda within the Operations Directorate sharing good practice and excellence as appropriate.
• In conjunction with the Director of Strategic Partnerships, negotiate with external agencies, where appropriate, to secure additional income for new services and to agree supporting Service Level Agreements and infrastructure.

Operational Management 

• To manage the operational performance of the designated area, ensuring each specialty has clearly defined performance objectives supported by a management plan to deliver continuous improvement.
• Lead the regular performance meetings for the designated area of responsibility.
• Develop and implement effective reporting arrangements across the designated area to accurately record and monitor performance against local and National targets and to pro-actively manage any variances.
• To develop operational objectives within the designated area, which supports the achievement of Trust Targets and are consistent with Trust objectives.
• Ensure that effective clinical governance, risk management and controls assurance systems and procedures are embedded into the culture of the designated area of responsibility.
• Provide regular reports to the Chief Operating Officer with assurance that appropriate follow up actions will be completed. 
• Ensure capital utilisation is maximised to optimise productivity and improve patient care including effective infection control systems.
• Work closely with Clinicians, Managers and Trust Leads to ensure that the Trust is providing optimum quality of care in line with CQC Standards, national and local healthcare targets.

Financial Management

• Responsibility for delegated budgets for the designated area.
• Ensure robust financial management systems and processes are in place to optimally utilise the designated area budget and resources.
• Leading the Division to deliver financial performance in line with the Trust’s agreed financial plan, including efficiencies, exploring and implementing opportunities for cost improvement and maximising income.
•  Ensure all delegated budgets within the designated area adhere to Trust Standing Financial Instructions and Standing Orders.
• Establish a system for business risk evaluation of service developments.

Governance & Risk 

• Promote a culture where patient safety is at the centre of the designated area’s planning, analysis and performance delivery.
• Ensure that appropriate and necessary Divisional resources are made available to describe and deliver an annual Governance Plan, including relevant clinical audit activity.
• Ensure that the designated area employs robust risk management and systems for clinical quality and safety improvement.
• Promote clinical information for benchmarking and audit to improve patient experience and delivery of excellent performance.
• Ensure that systems are in place to deliver accurate and timely statutory information (e.g. Data Protection and Freedom of Information).

Human Resource Management 

• Line manage Operations Managers and Administrative & Clerical staff.
• Develop and maintain robust staff development systems within the designated area engendering a culture of openness, value and respect.
• Establish effective communication systems with all members of staff within the designated areas.
• Work in partnership with the HR team to ensure that all managers and employees comply with Trust policies and procedures, HR best practice and employment law and ensure that staff experienced is maximised through delivery of a formal staff experience plan.
• Ensure that all direct line management staff in the designated area are regularly appraised and have a Personal Development Plan which supports their development and is in line with Trust values and objectives.
• Promote a culture where staff feel empowered and accountable for the service they provide.
• Promoting staff development, working in collaboration with professional bodies and/or academic institutions enable them to competently and safely fulfil their roles whilst fulfilling ongoing progression and development aspirations.
• To personally update and keep abreast of professional and organisational developments within the NHS.
• To be ultimately responsible for the performance management of all staff in own areas and initiate and undertake disciplinary and capability procedures up to the level of dismissal and to hear grievances as appropriate and in accordance with Trust policies.
• Ensure the Division has an integrated workforce plan to ensure continuity of high-quality care.

Other Duties 

• Lead Trust wide initiatives and projects as required.
• The post holder will participate in the On Call rota for the Trust.
•  Represent an Executive Director or the Trust at local or national meetings.
• The post holder will be required to carry out other relevant duties as required.
• This post of Divisional Operations Director may be required to be flexible in the portfolio of work being managed. Any changes will be made in consultation with the post holder.
• The post holder will adhere to, at all times, any professional and NHS Code of Conducts for their area of work.
• The post holder will act, at all times, in a courteous, dignified and respectful manner when dealing with patients, staff and visitors to the Trust complying with the Trust’s values and to be an effective role model in this respect for all staff across the Division.
• The post holder will deputise for the Chief Operating Officer internally and externally when required.