Job summary
- Main area
- Secretarial
- Grade
- Band 3
- Contract
- Fixed term: 9 months (Secondment for internal staff)
- Hours
- Full time - 37.5 hours per week
- Job ref
- 246-GYW6725928-A
- Employer
- Norfolk and Suffolk NHS Foundation Trust
- Employer type
- NHS
- Site
- Northgate Hospital
- Town
- Great Yarmouth
- Salary
- £24,071 - £25,674 gross per annum
- Salary period
- Yearly
- Closing
- 04/12/2024 23:59
Employer heading
Management Support Team Administrator
Band 3
Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.
At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust. We believe in whole life care - seeing people in the context of their whole lives, understanding the importance of good physical health, friends, family, spirituality, culture, home, work, education and a sense of purpose and achievement to experience good mental health.
Nearly 3,800 full and part-time practitioners care for our service users in hospitals, in the community and in their own homes, whilst an additional 1,400+ staff provide non-clinical support, including cleaning, catering, delivering supplies, ward administration, information technology, human resources and financial services.
We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience.
We are committed to delivering quality driven mental health services. Every individual makes a valuable contribution. We are proud of our staff who have been commended for the care they provide. Do you value working positively, respectfully and together? If so, we’d love you to join us!
We will consider flexible working arrangements for our roles, please indicate in your application if this is something you require
JOB DESCRIPTION/PERSON SPECIFICATION
Please read the job description/person specification carefully and ensure your application reflects the knowledge, skills and experience needed.
YOUR APPLICATION
It is important that you complete a formal application form as CV’s alone will not be accepted.
We can provide all our job application materials in alternative formats so that these are accessible to everyone. Should you require any documents within this job pack in an alternative format, please do not hesitate to contact us at [email protected].
PLEASE NOTE: If you use a hotmail, msn or yahoo e-mail account, you will need to check your "junk" mail regularly as these email providers will divert any communication from this Trust/NHS JOBS straight into your " junk" inbox.
Job overview
An exciting opportunity has arisen for a forward-thinking Management Support Administrator supporting the GYW care group senior leadership team based at Northgate Hospital. This role is a 9 month fixed term contract - secondment for internal staff. The team manages and oversees clinical services that are provided by the Great Yarmouth and Waveney Care Group, supporting service users and their families and carers with their Mental Health. This includes both outpatient community services and inpatient beds with facilities in Norwich, Great Yarmouth, Carlton Colville and Lowestoft.
The successful applicant will work closely with other experienced administrators in an established team. You should be able to prioritise your work effectively, be forward thinking and have excellent communication skills. The ability to work both independently and as part of a team is essential. Experience of working within the NHS is advantageous but full training will be given.
You will need to be able to demonstrate the strength of your communication, prioritisation, and administration skills. You will be able to evidence a flexible response to service needs and the ability to think creatively. Experience of working to deadlines, on your own initiative and maintaining strict confidentiality are also essential.
Main duties of the job
This role will predominantly support the Care Group and Senior Leadership Team; however, responsibilities may change dependent on service need. Main duties include:
- Contribute to effective communication by liaising with internal and external parties and agencies as required on behalf of the team.
- Effective diary management as required for team members to include appointments / meetings, regular commitments to assist in organising the workload.
- To use electronic systems to input and access information as required by the management team.
- Attend and contribute to internal / external meetings relevant to the post.
- Deal with correspondence and communication liaising, prioritising and co-ordinating with the team
- To maintain a clear code of conduct and high standards of customer service in terms of dignity, respect and excellent customer service to all internal and external customer
General administrative duties will also be undertaken to support the wider Service Business Support Team and will include, but not be limited to, accurate and timely input into Trust electronic systems, maintaining paper and electronic health records, minuting of meetings, diary management, recruitment, using Oracle and liaising with other Teams/Agencies as necessary
Working for our organisation
Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.
Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established nursing networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.
Why Norfolk and Suffolk? The people here are warm and welcoming, you’ll never be far from the beautiful coastline or Broads National Park. We’re an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.
Detailed job description and main responsibilities
Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!
Some of the benefits you can expect:
- NHS pension
- a comprehensive in house & external training programmes
- career progression
- starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)
- staff physio service
- NHS discounts and many more.
Interview dates are yet to be set; you will be contacted via email and invited to book a time. These emails may go to your SPAM, so please keep checking all your emails if applying.
Please visit our Facebook and Twitter page @NSFTjobs
Person specification
Qualifications
Essential criteria
- NVQ 3 Business Administration or equivalent or working towards
- NVQ 2 Customer Services or working towards.
Knowledge
Essential criteria
- Working knowledge of Microsoft packages or equivalent.
- Maintaining administrative / secretarial systems
Desirable criteria
- Knowledge of NHS policy / procedures.
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Melanie McArthur
- Job title
- Business Support Manager - Admin Lead
- Email address
- [email protected]
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