Job summary
- Main area
- Bookings Co-ordinator
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Part time - 30.5 hours per week (Monday-Friday)
- Job ref
- 177-ELEC-6432832
- Employer
- James Paget University Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- James Paget University Hospital
- Town
- Great Yarmouth - Gorleston
- Salary
- £22,816 - £24,336 per annum pro rata
- Salary period
- Yearly
- Closing
- 04/08/2024 23:59
Employer heading
Booking Coordinator for Ophthalmology Injection Service
NHS AfC: Band 3
Patent and staff experience is important to us and these are the behaviours we live by:
- Putting patients first
- Aiming to get it right
- Recognising that everybody counts
- Doing everything openly and honestly
Job overview
An opportunity has arisen for a friendly, organised and dynamic person to join our established Booking Co-Ordinator team with the Ophthalmology AMD Department.
The role of the Booking Co-Ordinator is to provide a high quality administrative service, ensuring that the patient booking pathway is uncomplicated, efficient and helpful, reflecting the Trust’s values and meeting the Trust’s performance objectives for outpatients.
Main duties of the job
The successful candidate will be required to have good organisational skills and the ability to prioritise work, accurate documentation presentation and attention to detail, able to work as part of a team, punctual and reliable, awareness and understanding of the importance of confidentiality, polite, adaptable, with a willingness to learn.
Applicants should be enthusiastic and self-motivated, with a minimum 12 months experience in an NHS environment in a Receptionist/Outpatient Assistant/Coordinator role.
Working for our organisation
The James Paget University Hospital is a vibrant university hospital providing the best possible care to the people of east Norfolk and north Suffolk. We are situated on the coast with several beautiful beaches and the Broads National Park on the doorstep, and we are within commuting distance of Norwich city centre.
The successful candidate will be a confident, dynamic individual who thrives on challenge and a high workload. You must be organised, have the ability to work under your own initiative and able to prioritise a competing workload.
We will support you in achieving your career goals, through our well-structured supervision and appraisal system. The department actively encourages the utilisation of courses and training opportunities provided and signposted through our Operational Development and Wellbeing Service. Training opportunities range from clinical and non-clinical skills, through to leadership and the development of others.
Detailed job description and main responsibilities
The post-holder will be required to provide a highly efficient administrative service to the Ophthalmology Department, booking injection appointments for patients.
Flexible working may be required in order to meet the needs of the service.
If you are interested in applying for this role, the Job Description provides the detailed job responsibilities and the requirements please use your supporting statement to demonstrate how you meet the person specification.
Person specification
Qualification
Essential criteria
- Minimum of 4 GCSE or equivalent including English
Desirable criteria
- NVQ Level 2 in customer care
Experience
Essential criteria
- Experience in a reception/ coordinator role within the NHS.
Desirable criteria
- Knowledge of ERS
Skills
Essential criteria
- Able to work under pressure
- Able to understand and analyse waiting list data accurately and identify problems
- Accuracy and attention to detail
- IT skills
- Ability to prioritise
- Ability to identify and solve problems
- Knowledge of Trust procedures and Policies
- Knowledge of NHS targets
- Knowledge of RTT pathways
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Paul Debenham
- Job title
- Business Support Manager
- Email address
- [email protected]
- Telephone number
- 01493 453982
- Additional information
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