Job summary
- Main area
- Hear & Treat
- Grade
- Band 6
- Contract
- Permanent: 37.5 Hours Rota Pattern
- Hours
- Full time
- Part time
- Other
- Job ref
- 247-SS-UCCHC-MSE-1024
- Employer
- East of England Ambulance Service Trust
- Employer type
- NHS
- Site
- Mid and South Essex
- Town
- MSE
- Salary
- £37,338 - £44,962 per annum pro rata
- Salary period
- Yearly
- Closing
- 03/11/2024 23:59
Employer heading
Unscheduled Community Care Hub (UCCH) Clinician - Mid & South Essex
Band 6
EEAST is a great place to work, great people, great career opportunities and a career that can take you anywhere. No two days are the same, if you are looking for a varied and supportive environment EEAST can offer you that and more!
Hear why our employees think it is such a great place to work:
- Great employee benefits: https://www.eastamb.nhs.uk/join-the-team/working-for-us/employee-benefits
- Our equality networks: https://www.eastamb.nhs.uk/about-us/equality-diversity-and-inclusion/our-equality-networks
- Our vision & values: https://www.eastamb.nhs.uk/about-us/our-vision-and-value
Before you apply, please visit our how to apply page for full guidance: https://www.eastamb.nhs.uk/join-the-team/working-for-us/how-to-apply
#Careerforlife
Job overview
An exciting opportunity has arisen to join the team in our Unscheduled Community Care Hub covering Beds and Luton. The hubs operate seven days a week, 0800-2000, for a passionate, appropriately qualified clinician to work in a dynamic and fast-paced environment as part of a multi-disciplinary team ensuring an appropriate healthcare system response to EEAST low acuity 999 calls which EEAST pioneered and is leading the way on within the ambulance sector.
You will build on trusted partnerships and relationships with key internal and external stakeholders, working collaboratively as part of multi-disciplinary health professionals within the hub to effectively coordinate an appropriate healthcare response to the patient’s care needs identified by their 999 calls and by taking a system-based approach to the needs identified.
This will be achieved by the UCCH clinician identifying a suitable low-acuity call through discussion with the multi-disciplinary team in the hub that is in line with the standard operating procedure (SOP) and passing it over to a local system partner/healthcare provider to respond to.
The UCCH clinician will need to have an combination of clinical expertise and effective decision-making skills to ensure the patient’s needs are met. Taking a collaborative system-based approach as part of a multi-disciplinary team to the patient’s care needs will ensure the delivery of the right care, right place, right time from the right service to our patients.
Main duties of the job
The role follows the standard UCCH rota pattern across 7 days a week.
- To take clinical accountability for EEAST patient cases being sent to the UCCH, supporting the acceptance of cases or early rejection, pending local arrangements
- To work as an autonomous practitioner and provide high-quality complex clinical support and advice using knowledge, skills, critical thinking, and professional judgement to ensure patients are referred to correct services, alternative to ambulance dispatch
- To work towards service delivery targets, clinical indicators, and national and locally negotiated targets, being the Trust Lead in the UCCH to ensure evidence-based health care delivery to the local community
- Provide clinical assessment and support to patients during high 999 demand, in line with EEAST Clinical Safety Plan actions for escalation
- Utilise EOC (Emergency Operating Centre) software systems such as CAD (Computer Aided Dispatch), LowCode and MIDOS, and process information as required to ensure accurate information received from callers/patients with a predominantly C3-5 category into the computer systems, ensuring the veracity of data at the point of input. Ensure all consultation details are accurately recorded and cross-referenced information can be accessed
- To provide clinical and professional expertise as required to all colleagues. To be a central resource for clinical expertise and knowledge providing information on evidence-based health care to other EEAST professionals
Working for our organisation
Excellent communication and listening skills are essential within this role. You will need to have good keyboard skills, be able to work autonomously or as a member of a team and effectively manage your time whilst under conflicting demands.
Detailed job description and main responsibilities
To take Clinical accountability for patients calling 999, working as an autonomous practitioner and provide high quality complex clinical triage using knowledge, skills, critical thinking and professional judgement supported by clinical assessment software.
To consult on caller symptoms to ensure the appropriate emergency response or referral to an alternative care pathway is made. To work with other external agencies to increase successful Heat & Treat outcomes.
Person specification
Knowledge & Experience
Essential criteria
- Present or recent 2 years post registration experience in a clinical environment.
- Experience in the field of A&E, Medical or Primary Care setting.
- Previous experience of face to face or telephone triage
- Previous experience of making autonomous clinical decisions
Able to handle distress
Essential criteria
- Able to deal effectively with highly distressed callers some of whom maybe be suicidal.
Personal Skills
Essential criteria
- High level of I.T and telephony dexterity.
Personal Aptitude
Essential criteria
- Ability to utilise critical analysis skills demonstrating knowledge of differential diagnosis during assessment
- Experience of audit, evaluation and Clinical Governance
Employer certification / accreditation badges
Applicant requirements
You must have appropriate UK professional registration.
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Jo Fletcher
- Job title
- Associate Director of Urgent and Emergency Care
- Email address
- [email protected]
- Telephone number
- 07875124641
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