Crynodeb o'r swydd
- Prif leoliad
- Administration
- Gradd
- Band 3
- Contract
- Parhaol
- Oriau
- Llawnamser - 37.5 awr yr wythnos
- Cyfeirnod y swydd
- 839-6368599-LR-A
- Cyflogwr
- Norfolk Community Health and Care NHS Trust
- Math o gyflogwr
- NHS
- Gwefan
- Norwich Community Hospital
- Tref
- Norwich
- Cyflog
- £22,816 - £24,336 Per annum
- Cyfnod cyflog
- Yn flynyddol
- Yn cau
- 12/07/2024 23:59
Teitl cyflogwr
![Norfolk Community Health and Care NHS Trust logo](https://static.trac.jobs/employer-logos/796.png)
Ward Clerk - Willow Therapy Unit
Band 3
NCH&C is proud to be the first standalone NHS community trust in the UK to achieve an ‘Outstanding’ rating from the Care Quality Commission (CQC). Our focus is on continually improving the quality of care we offer to local people and on improving access to that care, helping people to move seamlessly from one service to another. Praising NCH&C’s “compassionate, inclusive and effective leadership at all levels”, the CQC observed that our staff are well supported to make positive changes and innovations.
Norfolk Community Health & Care NHS Trust is committed to continuing to create a modern and inclusive work environment. As part of this commitment we actively promote flexible working opportunities where possible, to meet the needs and wishes of our workforce to maintain and improve their wellbeing. The trust offers a range of flexibility, including flexible working patterns, and we would encourage you to discuss this with the recruiting manager before or during the application process if this would interest you.
We welcome applications from people who share our values and can help us deliver outstanding care in our local community.
Trosolwg o'r swydd
NCHC has a number of multidisciplinary roles within a modern, new build therapy led unit in Norwich opening in 2024.
We are looking for a highly motivated, approachable, adaptable, flexible, multiskilled and innovative Ward Clerk who is committed to delivering exceptional and comprehensive administration support.
You will possess excellent organisational and customer care skills, be patient-centred and wants to join our exciting journey creating a supportive and comfortable environment for 48 patients at NCH&C's Norwich Community Hospital site. Healthcare will be delivered by a multidisciplinary team of clinical professionals dedicated to patient recovery and well-being.
Utilising the latest therapy and rehabilitation technology and practices, you will be a part of this new team and will play a pivotal role in supporting patients back into the community and, in this role, we can offer you the opportunity to play a significant part in creating a reablement culture within a brand-new unit.
Unfortunately on this occasion we are unable to offer sponsorship.
Prif ddyletswyddau'r swydd
To provide comprehensive, general administrative and clerical service to the inpatient unit at Willows Therapy Unit. To ensure that all administrative processes and tasks are undertaken efficiently, effectively and to a high standard, contributing to the smooth running of the ward and reception areas and its overall effectiveness. Supporting the Unit Lead and working closely with admin and health colleagues.
To support the delivery of a high quality, safe and compassionate healthcare service.
Gweithio i'n sefydliad
As the Ward Clerk, you must live by our values and use your skills to ensure the ethos becomes part of the culture within the team. Being able to communicate well with a variety of people is an absolute must.
Apply now to join an organisation that has been awarded an Outstanding rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.
Swydd ddisgrifiad a phrif gyfrifoldebau manwl
To carry out and prioritise a variety of administrative and clerical duties and undertake other general office/ward duties, prioritise and generate own workload which will include:
- to undertake receptionist/telephonist duties
- be a point of contact for internal and external callers and visitors
- accepting deliveries
- re-directing callers and service users
- completing admissions and discharges
- printing, scanning and filing
- receiving and sending mail
- researching and circulating documents
To communicate with patients and other stakeholders at an appropriate level, providing clear information and guidance. Dealing with patients’ fears and lack of understanding, exercising tact and judgement in dealing with and resolving routine enquiries. Taking accurate messages and ensuring these are passed to the relevant person in a timely manner.
Dealing appropriately with all telephone and email enquiries as well as face to face patient contact.
To complete admission and discharge documentation.
Using a range of software programmes to produce, maintain and distribute documents, including reports, spread sheets, and databases
Manyleb y person
Qualifications
Meini prawf hanfodol
- Maths and English GCSE (Grade C or above), or equivalent
- NVQ Level 3 in Business Administration or equivalent experience
- IT skills
Experience
Meini prawf hanfodol
- Proven administration experience in a busy office environment
- Proven experience of working as part of a team
- Knowledge and understanding of computerised patient’s administration systems e.g. SystmOne, PAS
- NHS medical terminology
Meini prawf dymunol
- Knowledge of NHS ordering systems
Skills, Abilities and Knowledge
Meini prawf hanfodol
- Comprehensive working knowledge of Microsoft Office, especially Word, Excel and Outlook
- Good organisational and communications skills
- Typing skills
- Proven ability to work on own initiative, without direct supervision, prioritising and managing own workload
- Articulate, calm, polite and well-motivated with a positive attitude to customer care
- Effective listening skills
Meini prawf dymunol
- Planning Skills
- Customer care skills
Communcation
Meini prawf hanfodol
- Able to communicate effectively using the English Language in both written and verbal forms
Personal and People Development
Meini prawf hanfodol
- Enthusiastic and motivated
- Committed to providing the best possible service to patients
- Tact and diplomacy
- Team player
Personal Attributes / Behaviours (linked to the Trust’s Behaviour Framework)
Meini prawf hanfodol
- Able to identify with the Trust’s commitment to safeguarding and promoting the welfare of children and young people/vulnerable adults.
Other
Meini prawf hanfodol
- Flexible attitude and approach to work to meet patient/service needs
- Able to make own transport arrangements to meet the needs of the service
- Willingness to cover in other geographical locations
Dogfennau i'w lawrlwytho
Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol
- Enw
- Pete Droppert
- Teitl y swydd
- Admin Team Lead
- Cyfeiriad ebost
- [email protected]
- Rhif ffôn
- 07841508848
Os ydych yn cael problemau'n gwneud cais, cysylltwch â
- Cyfeiriad
-
Norfolk Community Health and Care NHS Trust
Room 218
Norwich Community Hospital
Bowthorpe Road
Norwich
NR2 3TU
- Rhif ffôn
- 01603 272591
Rhestr swyddi gyda Norfolk Community Health and Care NHS Trust yn Gwasanaethau gweinyddol neu bob sector