Job summary
Employer heading
Community Technician
Band 2
NCH&C is proud to be the first standalone NHS community trust in the UK to achieve an ‘Outstanding’ rating from the Care Quality Commission (CQC). Our focus is on continually improving the quality of care we offer to local people and on improving access to that care, helping people to move seamlessly from one service to another. Praising NCH&C’s “compassionate, inclusive and effective leadership at all levels”, the CQC observed that our staff are well supported to make positive changes and innovations.
Norfolk Community Health & Care NHS Trust is committed to continuing to create a modern and inclusive work environment. As part of this commitment we actively promote flexible working opportunities where possible, to meet the needs and wishes of our workforce to maintain and improve their wellbeing. The trust offers a range of flexibility, including flexible working patterns, and we would encourage you to discuss this with the recruiting manager before or during the application process if this would interest you.
We welcome applications from people who share our values and can help us deliver outstanding care in our local community.
Job overview
An exciting opportunity has arisen to join the Norwich Community Phlebotomy team, within the “Outstanding” Norfolk Community Health and Care. The position is for a highly motivated Community Technician, dedicated to providing high standards of clinical intervention including venepuncture, capillary sampling, observations and ECG's. This will be for patients in their own homes, care homes, the travelling community, community hospitals and/or in clinics. This will provide support in the delivery of the community service to patients within the community.
The working pattern will be Monday to Friday, 08:00 - 16:00.
Main duties of the job
You should have proficient competencies and evidence-based knowledge in the above skills, as well as experience of interacting with patients and working with other professionals with in the community health services.
Working for our organisation
Apply now to join an organisation that has been awarded an ‘Outstanding’ rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded this title.
Detailed job description and main responsibilities
- Collection of blood samples from patients in accordance with agreed procedures.
- To ensure samples taken from patients are correctly identified by using the labels provided on the ICE forms, or clearly writing on the label in line with requesting services guidelines as appropriate.
- To ensure any capillary blood sampling for International Normalized Ratio (INR) is carried out in accordance with Norfolk Community Health & Care Standard Operating Procedures.
- To ensure that where blood samples need to be sent off for analysis they are delivered to the nearest site in time for that day’s collection.
- To take temperature, pulse and blood pressure readings in accordance with agreed procedures.
- To take electrocardiogram (ECG) readings in accordance with agreed procedures.
- Order and restock stores for the community nursing team.
- To report any concerns with regard to patients or colleagues to the Senior Registered Nurse for that area.
- To work with all health care professionals, and statutory/non statutory agencies to provide a seamless, integrated service to our service users.
- Establishing good working relationships with all Trust staff.
- To print off own blood requests using the ICE system.
Person specification
Qualifications
Essential criteria
- • GCSEs Band 4 or equivalent in English, Maths and Science or equivalent evidence of ability to study and undertake phlebotomy training
Desirable criteria
- • Phlebotomy experience training
Experience
Essential criteria
- • Experience of dealing face to face with members of the public
Desirable criteria
- • Experience of working within a care setting
- • Experience in a Pathology Department
- • Administrative experience
Skills, Abilities and Knowledge
Essential criteria
- • Ability to work effectively within a team and also independently
- • Highly motivated
- • Able to provide high standards of care
- • Ability to use own initiative
- • Good observational and reporting skills
- • Able to work flexibly to meet the patient and service needs
- Tact, diplomacy, empathy and sensitivity
- Ability to use own initiative
- Have basic IT and standard keyboard skills
Desirable criteria
- • Knowledge of SystmOne
- • Aware of issues in community and health care
Communication
Essential criteria
- • Good interpersonal skills
- • Able to communicate effectively using the English Language
Personal and People Development
Essential criteria
- • Ability to manage stressful situations
- • Be a team player
- • Responds positively to change
Personal Attributes/Behaviours (linked to the trust's behaviour framework)
Essential criteria
- • Able to identify with the Trust’s commitment to safeguarding and promoting the welfare of children and young people and adults
- • Able to prioritise
Other
Essential criteria
- • Must hold full and valid driving licence and have access to a vehicle in order to travel to patients, clinics, base and meetings as required
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Suzanne Papadopoulo
- Job title
- Clinical Operations Manager
- Email address
- [email protected]
- Telephone number
- 07795506234
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