Job summary
- Main area
- Cardiology
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Part time
- Flexible working
- Job ref
- 234-23-M2521
- Employer
- Norfolk and Norwich University Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Norfolk and Norwich University Hospital
- Town
- Norwich
- Salary
- £22,816 - £24,336 per annum, pro rata
- Salary period
- Yearly
- Closing
- 15/07/2024 23:59
- Interview date
- 25/07/2024
Employer heading
Administrative Assistant Pacemaker Services
NHS AfC: Band 3
At NNUH it is our privilege to provide healthcare to over one million people across Norfolk and surrounding areas. Our vision is to ‘provide the best care for every patient’, and if this inspires you and you share our values, we really want you to join our team.
NNUH is currently the busiest Trauma Unit in the East of England caring for almost 850 trauma patients annually many with complex care needs. We are enhancing our urgent and emergency care specialist services for patients with significant injuries as a result of trauma and have an ambition to become a Major Trauma Centre.
Our values support our vision and guide the behaviour of everything we do, these are:
People-focused
We look after the needs of our patients, carers and colleagues, to provide a safe and caring experience for all.
Respect
We act with care, compassion and kindness and value others’ diverse needs.
Integrity
We take an honest, open and ethical approach to everything we do.
Dedication
We work as one team and support each other to maintain the highest professional standards.
Excellence
We continuously learn and improve to achieve the best outcomes for our patients and our hospital.
Wish you were here? So do we.
We want all our staff to achieve a balance between work and personal life and understand how important flexible working can be. We welcome applications on a full or part time basis, various shift patterns and hybrid working, where roles allow.
At the Norfolk and Norwich University Hospitals NHS Foundation Trust (NNUH), we know the benefits diversity can bring to our organisation such as creativity, innovation and compassion. All of which have a direct impact towards our staff and patient experience. We are committed to being a Hospital for All – being equitable and inclusive, and a place where all feel a sense of belonging. We therefore particularly encourage and welcome applications from candidates who are underrepresented in NNUH’s workforce. These include people from Black, Asian, and Minority Ethnic backgrounds, people with diverse abilities and people within the LGBT+ community.
Job overview
Our Cardiology services are some of the most advanced in the country, cover a range of services including our acute cardiology ward, angiography suite and our coronary care unit, which is the PPCI Centre for Norfolk. In addition to this we are the Norfolk Heart Attack Centre.
We are incredibly lucky to have a department with additional space created by the £15 million spend on our new IRU unit and a complete refurbishment of the cardiac catheter labs; the department is going from strength to strength.
What We Offer?
- Entrance to not just a job but a career that makes a difference to Norfolk.
- Opportunities to innovate in your role and manage projects from start to finish
- Collaborative working approach means that the team is responsible, no lone working allowed here!
- Opportunity to network across NNUH Trust, working with people from all walks of life in Norwich
- Opportunities to further your education, and branch out within the Trust or the wider NHS
As a team and a department, we strive to promote innovation, we love to hear new ideas!
In this role you will have opportunities to adapt, improve and create new and existing ways of working, while making a difference to our patients.
We would love for you to join us. What are you waiting for? – apply now!
Main duties of the job
Who we’re looking for?
We are looking for a part time Administrative Assistant to our Pacemaker services to become a member of a truly collaborative and hardworking team who provide administrative support to our Pacemaker department.
This post will provide a high-quality admin support service for the Pacemaker section of the Department of Cardiology, and as such, will need to be able to communicate well with patients and their representatives, the public, a wide range of multi-professional staff, internal and external to the Trust and Pacemaker manufacturers. This will include providing a support service to the technical staff, a versatile approach is essential and the ability to cope with many different tasks simultaneously is a prerequisite of this post.
This post will include diary management, providing telephone coverage, management of results databases, audio typing and digital editing, preparing agendas, taking minutes and other general office/admin duties.
Working for our organisation
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH site
- Free 24-hours confidential counselling support
- On-site Nursery
- On-site cafes offering staff discounts
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Detailed job description and main responsibilities
- Deal efficiently and effectively with direct and indirect (i.e., telephone, face to face) enquiries from patients, all levels of medical and nursing staff, GPs, other hospitals and other health professionals and staff, in a courteous and confidential manner and provide assistance as required.
- Respond to enquiries, providing routine and non-routine information and non-clinical advice, resolving problems where possible.
- Communicate appropriately with patients who may be fearful, aggressive or have sensitive concerns needing reassurance and who may present difficulties in communication e.g., terminally ill patients, deaf patients, mentally ill patients, and elderly confused patients.
- To provide a support service to the technical, secretarial, medical, and nursing staff of the department.
- Assist patients and their carers by arranging translation/interpretation facilities via Trust interpreter provider.
- To ensure the smooth transition of hospital records to satellite pacemaker clinics at other sites.
- To collect, provide and maintain statistical data for referrals and in-patient/out-patient pacemaker clinics and ICD follow up, for the purpose of aiding the Head Pacemaker Technician in auditing work activity.
- To liaise with the Pacemaker Technicians in the organisation of pacemaker follow up sessions for patient during Radiotherapy treatment.
- To maintain the various filing systems and record books within the department and provide a filing system for all departmental staff to use.
- Frequent bending, lifting and transportation of heavy bulky case notes.
Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
Person specification
Qualifications
Essential criteria
- RSA II or equivalent
- Good general standard of literacy and numeracy
Desirable criteria
- Knowledge of medical terminology/AMSPAR or equivalent
Experience
Essential criteria
- Significant clerical work including data input.
- Working knowledge and experience of using Microsoft office packages, including Word, Excel, Outlook
- Previous digital / audio typing experience
Skills
Essential criteria
- Ability to manage own workload.
- Ability to work on own initiative.
- Able to work both independently and as part of a team.
Attitude, aptitude
Essential criteria
- Flexible approach to constantly changing work priorities.
- Effective role model, demonstrating NNUH’s PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity, and Inclusion
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Samantha Newberyy
- Job title
- Admin Manager
- Email address
- [email protected]
- Telephone number
- 01603 289851
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