Job summary
- Main area
- Diabetes & Endocrinology
- Grade
- NHS AfC: Band 6
- Contract
- Permanent
- Hours
- Part time
- Flexible working
- Home or remote working
- Job ref
- 234-24-M0291
- Employer
- Norfolk and Norwich University Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Norfolk & Norwich University Hospital
- Town
- Norwich
- Salary
- £35,392 - £42,618 per annum, pro rata
- Salary period
- Yearly
- Closing
- 28/07/2024 23:59
- Interview date
- 06/08/2024
Employer heading
Programme Manager Diabetes Outreach Programme
NHS AfC: Band 6
At NNUH it is our privilege to provide healthcare to over one million people across Norfolk and surrounding areas. Our vision is to ‘provide the best care for every patient’, and if this inspires you and you share our values, we really want you to join our team.
NNUH is currently the busiest Trauma Unit in the East of England caring for almost 850 trauma patients annually many with complex care needs. We are enhancing our urgent and emergency care specialist services for patients with significant injuries as a result of trauma and have an ambition to become a Major Trauma Centre.
Our values support our vision and guide the behaviour of everything we do, these are:
People-focused
We look after the needs of our patients, carers and colleagues, to provide a safe and caring experience for all.
Respect
We act with care, compassion and kindness and value others’ diverse needs.
Integrity
We take an honest, open and ethical approach to everything we do.
Dedication
We work as one team and support each other to maintain the highest professional standards.
Excellence
We continuously learn and improve to achieve the best outcomes for our patients and our hospital.
Wish you were here? So do we.
We want all our staff to achieve a balance between work and personal life and understand how important flexible working can be. We welcome applications on a full or part time basis, various shift patterns and hybrid working, where roles allow.
At the Norfolk and Norwich University Hospitals NHS Foundation Trust (NNUH), we know the benefits diversity can bring to our organisation such as creativity, innovation and compassion. All of which have a direct impact towards our staff and patient experience. We are committed to being a Hospital for All – being equitable and inclusive, and a place where all feel a sense of belonging. We therefore particularly encourage and welcome applications from candidates who are underrepresented in NNUH’s workforce. These include people from Black, Asian, and Minority Ethnic backgrounds, people with diverse abilities and people within the LGBT+ community.
Job overview
The Diabetes and Endocrinology department is the largest in the East of England, and one of the largest in the UK. The department directorate supports a full range of specialist and general clinical services.
The main Endocrinology & Diabetes dept is based on level 3 in the East Outpatients block. We also have a team working in the hospitals’ Clinical Investigation Unit and a team at Rouen Road, Norwich.
The post holder will be expected to contribute to the provision of the highest standards of patient care.
The Programme Manager, Diabetes Consultant Outreach Service works autonomously, mainly from home, liaising with 7 diabetes consultants and the DFAC (diabetes specialist facilitator team). Responsible for the Consultant Outreach Service, coordinating meetings and support for 62 general practices in central Norfolk.
The role involves liaison with the chairs of cNIDM (central Norfolk Integrated Diabetes Management Group) to organise and minute the regular meetings.
Work with the chairs of the NHPDF (Norfolk Health Professional Diabetes Forum) to organise training events and meetings for primary care clinicians.
The Programme Manager is supported by an Assistant (B3 7.5 hrs pw) to collate NNUH data for the outreach meetings.
Main duties of the job
- Provide direct support to GP practices in central Norfolk alongside the Consultants and DFACs. Provision of practice level data from NNUH Information Services, Diabetes Eye Screening and East of England Ambulance Service to identify high-risk patients
- Access performance statistics from the National Diabetes Audit, QOF and Eclipse for practices to allow comparisons with other practices within their primary care network, Norfolk and Waveney and England averages.
- Liaison with GPs and N&WICB commissioners in the development of agreed service implementation plans to support the delivery of NICE guidelines in Central Norfolk.
- Responsible for the regular review, update and printing of the Diabetes Personal Handbooks. Organisation of storage of Handbooks and distribution to primary care in N&W, EBDC, NCHC and Norfolk Foodbanks.
- Provide practices with a list of jointly managed patients (EBDC and DFAC) showing target date, date of next appointment if booked, or appointment status (pt DNA/cancelled/unable to contact).
- Organise and support the quarterly Central Norfolk Integrated Diabetes Management Group (cNIDM) meetings attended by N&W ICB commissioners, diabetes consultants, diabetes facilitators, GPs, practice nurses and patient representatives.
Working for our organisation
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH site
- Free 24-hours confidential counselling support
- On-site Nursery
- On-site cafes offering staff discounts
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Detailed job description and main responsibilities
- To provide management and coordination of the Diabetes Network to ensure that agreed objectives are met in line with local, regional and national targets across primary and secondary care in Central Norfolk.
- To influence the development and implementation of local policies, protocols and guidelines.
- To manage diabetes projects.
- To provide HR and pastoral support to the Diabetes Patient Supporters.
- Be responsible for aspects of health and safety / incident reporting at Network and Patient Supporters meetings and events.
- To closely work with a range of stakeholders across the network and the diabetes patient champions to facilitate improvement of diabetes services.
- To involve other teams in diabetes service development by the use of effective communication and collaboration across organisations and professional boundaries.
- Ensure the effective involvement of patients, carers and professionals in developing and reviewing services.
- To be responsible for holding budgets for diabetes education and Diabetes Patient Supporters Programme. To provide timely budget reports to appropriate bodies.
- To provide the secretariat to the Diabetes Network, ensuring a robust communication strategy is in place.
- To plan, organise and support meetings
Please see the attached job description for full details.
Person specification
Qualifications
Essential criteria
- Educated to degree level
Desirable criteria
- Managerial qualification
Experience
Essential criteria
- Experience in project management
Skills
Essential criteria
- Good working knowledge of Microsoft Office applications including: Word, Excel, Access, Outlook and PowerPoint, Internet experience
Attitude, aptitude
Essential criteria
- Ability to communicate effectively with all levels of staff (clinical and non-clinical), patients and outside agencies.
- Excellent negotiation and facilitation skills, and ability to influence.
- Innovative and self-motivating
- Effective role model, demonstrating NNUH’s PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Vidya Srinivas
- Job title
- Consultant
- Email address
- [email protected]
List jobs with Norfolk and Norwich University Hospitals NHS Foundation Trust in Administrative Services or all sectors