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Job overview

**14month  Fixed Term Contract - Apprenticeship **

The Radiology Admin & Clerical team looking for a flexible and motivated individual to join our team as a Level 2 Apprentice.

 The Radiology department sits within the Diagnostic and Clinical Support Services division and provides diagnostic imaging and therapeutic treatments across a range of specialties across the Trust. 

 We are looking for someone that is passionate about providing an exemplary service, to work as part of a dynamic team helping to a deliver a safe and effective Radiology service at the Norfolk and Norwich University Hospital. 

 The successful candidate will be able to work in a systemic and methodical way, using on their own initiative, be conscientious, and have excellent interpersonal communication and customer care skills. Applicants will have a keen eye for detail, with the ability to remain calm under pressure and prioritise workload.

 The apprenticeship is a key role in supporting the reception and bookings teams.  The role will include attending patients for their appointments across a range of modalities and their respective reception desks, booking appointments, dealing with patient queries by phone and providing general office assistance. 

 The role requires shift work on a roster basis. Shifts times vary with the earliest starting at 7am and the latest finishing at 8pm, Monday to Sunday.

Main duties of the job

3 key responsibilities of this role are:

1.    Schedule Imaging appointments for a range of modalities; Ultrasound, X-Ray, CT, and MRI.  This includes calling patients to agree the appointment date and time, giving directions and providing relevant information in preparation for their scan.   

2.    Assisting with calls and supporting the team to manage voicemails and emails.  

3.    Covering reception desks to arrive patients for their appointments and assist with queries, and following additional training, covering coordinating desks which involves liaising with wards and portering services to arrange inpatient scheduling. 

We welcome applications from individuals wishing to become an Apprentice and gain experience in the NHS.  You will develop new skills and knowledge whilst working with an established team gaining valuable work experience and a recognised apprenticeship qualification.

You will be enrolled with a local education provider and will be required to complete your Customer Service Practitioner Level 2 qualification within the duration of the placement.

Working for our organisation

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity

We can offer you the full range of NHS benefits/discounts and in addition:

• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH site
• Free 24-hours confidential counselling support
• On-site Nursery
• On-site cafes offering staff discounts
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics