Skip to main content

This site is independent of the NHS and the Department of Health.

Please wait, loading

Job summary

Main area
Renal
Grade
NHS AfC: Band 3
Contract
8 months (Fixed term/secondment maternity cover)
Hours
  • Part time
  • Flexible working
22.5 hours per week (Hybrid working (mix of home/ site))
Job ref
234-23-M3435-A
Employer
Norfolk and Norwich University Hospitals NHS Foundation Trust
Employer type
NHS
Site
Norfolk and Norwich Univeristy Hospital
Town
Norwich
Salary
£22,816 - £24,336 per annum, pro rata
Salary period
Yearly
Closing
22/07/2024 23:59
Interview date
29/07/2024

Employer heading

Norfolk and Norwich University Hospitals NHS Foundation Trust logo

Trust Medical Secretary - Renal

NHS AfC: Band 3

At NNUH it is our privilege to provide healthcare to over one million people across Norfolk and surrounding areas. Our vision is to ‘provide the best care for every patient’, and if this inspires you and you share our values, we really want you to join our team. 

NNUH is currently the busiest Trauma Unit in the East of England caring for almost 850 trauma patients annually many with complex care needs. We are enhancing our urgent and emergency care specialist services for patients with significant injuries as a result of trauma and have an ambition to become a Major Trauma Centre.

Our values support our vision and guide the behaviour of everything we do, these are:

People-focused

We look after the needs of our patients, carers and colleagues, to provide a safe and caring experience for all.

Respect

We act with care, compassion and kindness and value others’ diverse needs.

Integrity

We take an honest, open and ethical approach to everything we do.

Dedication

We work as one team and support each other to maintain the highest professional standards.

Excellence

We continuously learn and improve to achieve the best outcomes for our patients and our hospital. 

Wish you were here? So do we.


We want all our staff to achieve a balance between work and personal life and understand how important flexible working can be.  We welcome applications on a full or part time basis, various shift patterns and hybrid working, where roles allow.


At the Norfolk and Norwich University Hospitals NHS Foundation Trust (NNUH), we know the benefits diversity can bring to our organisation such as creativity, innovation and compassion. All of which have a direct impact towards our staff and patient experience. We are committed to being a Hospital for All – being equitable and inclusive, and a place where all feel a sense of belonging. We therefore particularly encourage and welcome applications from candidates who are underrepresented in NNUH’s workforce. These include people from Black, Asian, and Minority Ethnic backgrounds, people with diverse abilities and people within the LGBT+ community.

Job overview

Fixed term contract/ secondment maternity cover for 9 months

Do you truly want to make a difference? Want to kickstart your career? Then we are just the place for you! Renal Medicine are very excited to have the opportunity to advertise for a Band 3 Medical Secretary and we want to hear from YOU!

Who are we?

The Renal Department at NNUH is responsible for providing specialised medical care to patients with kidney-related conditions. The department has a specialist base ward at NNUH for urgent acute dialysis treatments, whilst also running outpatient dialysis services at Cromer and the Norfolk and Norwich Kidney Centre (NNKC). The service is largely based upon outpatient appointments and runs a general nephrology clinic where we treat patients with illnesses such as Chronic Kidney Disease or Hypertension. The team also run specialised clinics for our kidney transplant patients, and those with polycystic kidney disease.

If you are considering applying for this post on a secondment basis, please discuss with your Line Manager prior to applying to ascertain whether this could be supported.

Main duties of the job

Who we’re looking for?

We are looking for a caring and motivated secretary to be a member of a truly collaborative and hardworking team to provide administrative support to our busy department. Key roles will include but not limited to; typing letters to patients/GP’s using Dictate IT (SWIFT) and the Electronic Document Template (EDT), assist in maintaining patient investigation databases, checking patient discharge letters electronically, answering telephones and dealing with queries efficiently, assisting clinicians with ad-hoc queries, booking of outpatient clinic appointments and assisting in the day-to-day running of the Renal admin team.

What We Offer?

•    Flexible working (equipment included)
•    Entrance to not just a job but a career that makes a difference to Norfolk
•    Collaborative working approach means that the team is responsible
•    Opportunity to network across NNUH Trust, working with people from all walks of life in Norwich
•    Comprehensive induction to make sure you can hit the ground running
We would love for you to join us. You are the future of the NNUH. What are you waiting for? – apply now! 

Working for our organisation

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity

We can offer you the full range of NHS benefits/discounts and in addition:

  • Flexible working hours
  • Fast Track Staff Physiotherapy Service
  • Multi Faith prayer room
  • Discounted gym memberships
  • Excellent pension scheme and annual leave entitlement
  • Wagestream - access up to 40% of your pay as you earn it
  • Free Park & Ride service direct to NNUH site
  • Free 24-hours confidential counselling support
  • On-site Nursery
  • On-site cafes offering staff discounts
  • Support in career development
  • Flexible staff bank
  • Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

Detailed job description and main responsibilities

  • Deal efficiently and effectively with direct and indirect (i.e. telephone, face to face) enquiries from patients, all levels of medical and nursing staff, GPs, Social Services and other health professionals and staff.  Respond to enquiries, providing routine and non-routine information and non-clinical advice, resolving problems where possible.  Communicate appropriately with patients who may be fearful, aggressive or have sensitive concerns needing reassurance and who may present difficulties in communication e.g. terminally ill patients, deaf patients, mentally ill patients and elderly confused patients.
  • Attend to all communications, for example, emails, faxes, investigation results on a daily basis and prioritising and actioning as required.
  • Accurately transcribe all correspondence by touch typing from audio / digital dictation or shorthand using knowledge of medical terminology.  Generate routine and non-routine correspondence independently. 
  • Assist patients and their Carers by arranging translation/interpretation facilities.
  • Demonstrate and maintain knowledge and understanding of Trust RTT policy.
  • Update RTT in accordance with Trust guidelines. Assist the Administration and Clerical team with data management utilising PAS and other departmental patient databases.
  • Complete the Tertiary referral proforma/template for internal/external referrals as per Trust policy

Please refer to the Job Description for the full specification of responsibilities and requirements for this post.

Person specification

Qualifications

Essential criteria
  • RSA III or equivalent
  • Good general standard of literacy and numeracy
Desirable criteria
  • Knowledge of medical terminology/AMSPAR qualification

Experience

Essential criteria
  • Previous digital / audio typing experience
  • Working knowledge and experience of using Microsoft Office packages, including Word, Excel, Outlook

Skills

Essential criteria
  • Ability to work on own initiative

Attitude, aptitude

Essential criteria
  • Effective role model, demonstrating NNUH’s PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
  • Demonstrates understanding and commitment to Equality, Diversity and Inclusion

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyAge positiveInvestors in People: GoldImproving working livesStonewall Health ChampionsMindful employer.  Being positive about mental health.We offer Wagestream - A financial wellbeing benefit which lets you access your pay as you earn it.Disability confident employerNHS Pastoral CareStep into healthArmed Forces Covenant

Documents to download

Apply online now

Further details / informal visits contact

Name
Natalie Hardingham
Job title
Administration Manager
Email address
[email protected]
Telephone number
01603 288 004
Apply online nowAlert me to similar vacancies