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Job summary

Main area
Admin & Clerical
Grade
Band 3
Contract
Permanent
Hours
Full time - 37.5 hours per week (Working pattern is over a 7 day week with shifts between 7am and midnight. There is flexibility towards the rotation of shifts and associated pay enhancements for shifts and days outside core expectations.)
Job ref
246-CNN6329398
Employer
Norfolk and Suffolk NHS Foundation Trust
Employer type
NHS
Site
Norfolk & Norwich University Hospital
Town
Norwich
Salary
£22,816 - £24,336 Gross per annum
Salary period
Yearly
Closing
Today at 23:59

Employer heading

Norfolk and Suffolk NHS Foundation Trust logo

Clinical Support Team Administrator

Band 3

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.

At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust. We believe in whole life care - seeing people in the context of their whole lives, understanding the importance of good physical health, friends, family, spirituality, culture, home, work, education and a sense of purpose and achievement to experience good mental health.

Nearly 3,800 full and part-time practitioners care for our service users in hospitals, in the community and in their own homes, whilst an additional 1,400+ staff provide non-clinical support, including cleaning, catering, delivering supplies, ward administration, information technology, human resources and financial services.

We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams.  We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience.

We are committed to delivering quality driven mental health services. Every individual makes a valuable contribution. We are proud of our staff who have been commended for the care they provide. Do you value working positively, respectfully and together? If so, we’d love you to join us!

We will consider flexible working arrangements for our roles, please indicate in your application if this is something you require

JOB DESCRIPTION/PERSON SPECIFICATION
Please read the job description/person specification carefully and ensure your application reflects the knowledge, skills and experience needed.

YOUR APPLICATION
It is important that you complete a formal application form as CV’s alone will not be accepted.

We can provide all our job application materials in alternative formats so that these are accessible to everyone. Should you require any documents within this job pack in an alternative format, please do not hesitate to contact us at [email protected].

PLEASE NOTE: If you use a hotmail, msn or yahoo e-mail account, you will need to check your "junk" mail regularly as these email providers will divert any communication from this Trust/NHS JOBS straight into your " junk" inbox.

Job overview

Do you want a role that offers job satisfaction and challenges where no two days are the same?

The Mental Health Liaison Service (MHLS) is a Core 24 liaison team that aspires to clinical, teaching and research excellence. We are a dynamic, rapidly developing and evolving service covering all ages over 16 years in a 1254-bed busy general hospital dealing with over 500 referrals per month.

 

Main duties of the job

We have an exciting opportunity to join a successful team of administrators considered pivotal in what can be a demanding yet rewarding environment. 

The successful candidate will demonstrate enthusiasm and flexibility with an organised, collaborative and priority-based approach to administration delivery.  The role will include call handling, inbox management, minute taking, data entry and general administrative support to clinical teams, consultants and team leaders. Candidates will need to demonstrate exceptional interpersonal and customer service skills with a dedication to confidentiality and service user experience.

You will be joining a fast paced and changing environment using a range of clinical systems and Microsoft packages. Previous experience of all Microsoft packages is desirable in the successful candidate. Previous experience of Trust IT systems would be of benefit but not essential as all training will be provided.

Please note this position is based at the Norfolk and Norwich University Hospital with limited parking opportunity on site but access to free and regular bus travel from named Park & Ride locations. There is opportunity for flexibility around working days and hours with associated pay enhancements.

Working for our organisation

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.


Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.


Why Norfolk and Suffolk? The people here are warm and welcoming, you’ll never be far from the beautiful coastline or Broads National Park. We’re an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too. 

Detailed job description and main responsibilities

Please note this position is based at the Norfolk and Norwich University Hospital with limited parking opportunity on site but access to free and regular bus travel from named Park & Ride locations. There is opportunity for flexibility around working days and hours with associated pay enhancements.

Person specification

Qualifications

Essential criteria
  • NVQ 3 Business Admin or equivalent (or working towards)

Experience

Essential criteria
  • Experience in a full range of secretarial systems gained through practice

Skills

Essential criteria
  • ICT skills including Microsoft

Employer certification / accreditation badges

Veteran AwareApprenticeships logoNo smoking policyAge positiveInvestors in People: GoldImproving working livesMindful employer.  Being positive about mental health.We offer Wagestream - A financial wellbeing benefit which lets you access your pay as you earn it.Disability confident employerStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Step into healthWomens Staff Network

Documents to download

Apply online now

Further details / informal visits contact

Name
Gemma Baxter
Job title
Performance & Information Business Support Manager
Email address
[email protected]
Telephone number
01603 421 528
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