Job summary
Employer heading
Business Support Manager
Band 7
Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.
At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust. We believe in whole life care - seeing people in the context of their whole lives, understanding the importance of good physical health, friends, family, spirituality, culture, home, work, education and a sense of purpose and achievement to experience good mental health.
Nearly 3,800 full and part-time practitioners care for our service users in hospitals, in the community and in their own homes, whilst an additional 1,400+ staff provide non-clinical support, including cleaning, catering, delivering supplies, ward administration, information technology, human resources and financial services.
We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience.
We are committed to delivering quality driven mental health services. Every individual makes a valuable contribution. We are proud of our staff who have been commended for the care they provide. Do you value working positively, respectfully and together? If so, we’d love you to join us!
We will consider flexible working arrangements for our roles, please indicate in your application if this is something you require
JOB DESCRIPTION/PERSON SPECIFICATION
Please read the job description/person specification carefully and ensure your application reflects the knowledge, skills and experience needed.
YOUR APPLICATION
It is important that you complete a formal application form as CV’s alone will not be accepted.
We can provide all our job application materials in alternative formats so that these are accessible to everyone. Should you require any documents within this job pack in an alternative format, please do not hesitate to contact us at [email protected].
PLEASE NOTE: If you use a hotmail, msn or yahoo e-mail account, you will need to check your "junk" mail regularly as these email providers will divert any communication from this Trust/NHS JOBS straight into your " junk" inbox.
Job overview
Norfolk and Suffolk Foundation Trust is a fast improving trust. We are dedicated to providing high quality care with compassion, delivering many of the NHS services that are provided outside of hospital and in the community. We have clinical teams providing services in inpatient, community, and primary care settings. We support a population of just over 1.6 million people and have dedicated workforce of over 5,000 staff. Our biggest bases are at Hellesdon Hospital, Norwich, Wedgwood House, Bury St Edmunds and Woodlands Unit, Ipswich and our staff are based in more than 50 locations.
We believe in working together for better mental health. We’re working closely with health and care partners and voluntary sector organisations to transform mental health care to ensure the people of Norfolk and Suffolk get help and support in the right place for them, when they need it, to stay mentally and emotionally well.
We are now looking to appoint into our Business Support Manager role to support the Director of Culture, Director of HR and the Senior Leadership Team for the People, Culture and Development (PCD) team. The team covers HR functions, education, leadership development and employee experience.
Main duties of the job
We are looking for an experienced and credible business manager who can provide high quality and comprehensive support the senior PCD leadership team and contributes to both strategic and operational improvements. This will include providing and receiving information, which is sometimes complex and sensitive, to a range of staff internally and external to our Trust.
You will play a pivotal role in addressing operational issues, leading business planning, managing budgets, ensuring governance compliance, and driving service improvement initiatives by working closely with the Directors and Heads of within the directorate to ensure that both the core day to day requirements are achieved whilst enabling the strategic direction of the directorate and the Trust.
To be successful in this role you will need to have strong organisational and communication skills, with experience in business management and service delivery, ideally within the NHS. We are also looking for someone who understands the complexity of a People Directorate (HR and Culture) and is able to demonstrate boundaries and confidentiality in their approach.
Working for our organisation
Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.
Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established nursing networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.
Why Norfolk and Suffolk? The people here are warm and welcoming, you’ll never be far from the beautiful coastline or Broads National Park. We’re an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.
Our values are TALK (Team, Accountable, Learn and Improve and Kind). These new values and behaviours at NSFT were brought out from the wide-ranging feedback we’ve had and responds to the needs of today’s workforce, our service users and their families and carers. Everything we do for our service users; their loved ones and our colleagues must meet these values.
Detailed job description and main responsibilities
Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!
Please visit our Facebook and Twitter page @NSFTjobs
Interviews will take place on 13th December 2024
Please note, job description is currently pending job evaluation
Person specification
Qualifications
Essential criteria
- Relevant degree-level qualification in business management, administration, or related field.
- Leadership and management training, or evidence of equivalent experience.
- Project management qualification
Knowledge
Essential criteria
- Strong understanding of NHS policies, procedures, and governance structures.
- Awareness of current NHS challenges and priorities within the people, culture, and development arena.
Experience
Essential criteria
- Significant experience of managing a business support function, preferably within the NHS or a similar public sector environment.
- Operational management experience, including budgetary responsibility and resource management.
- Experience in business planning, project management, and service improvement initiatives.
Documents to download
Further details / informal visits contact
- Name
- Helen Dove
- Job title
- Head of Workforce
- Email address
- [email protected]
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