Job summary
- Main area
- Administration
- Grade
- Band 3
- Contract
- Permanent: Full time
- Hours
- Full time - 37.5 hours per week (Monday - Friday)
- Job ref
- 246-COR6835498
- Employer
- Norfolk and Suffolk NHS Foundation Trust
- Employer type
- NHS
- Site
- Magpie Lodge - Hellesdon Hospital
- Town
- Norwich
- Salary
- £24,071 - £25,674 gross per annum
- Salary period
- Yearly
- Closing
- 30/01/2025 23:59
- Interview date
- 10/02/2025
Employer heading
Education & Development Team Administrator
Band 3
Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.
At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust. We believe in whole life care - seeing people in the context of their whole lives, understanding the importance of good physical health, friends, family, spirituality, culture, home, work, education and a sense of purpose and achievement to experience good mental health.
Nearly 3,800 full and part-time practitioners care for our service users in hospitals, in the community and in their own homes, whilst an additional 1,400+ staff provide non-clinical support, including cleaning, catering, delivering supplies, ward administration, information technology, human resources and financial services.
We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience.
We are committed to delivering quality driven mental health services. Every individual makes a valuable contribution. We are proud of our staff who have been commended for the care they provide. Do you value working positively, respectfully and together? If so, we’d love you to join us!
We will consider flexible working arrangements for our roles, please indicate in your application if this is something you require
JOB DESCRIPTION/PERSON SPECIFICATION
Please read the job description/person specification carefully and ensure your application reflects the knowledge, skills and experience needed.
YOUR APPLICATION
It is important that you complete a formal application form as CV’s alone will not be accepted.
We can provide all our job application materials in alternative formats so that these are accessible to everyone. Should you require any documents within this job pack in an alternative format, please do not hesitate to contact us at [email protected].
PLEASE NOTE: If you use a hotmail, msn or yahoo e-mail account, you will need to check your "junk" mail regularly as these email providers will divert any communication from this Trust/NHS JOBS straight into your " junk" inbox.
Please note, NSFT uses tools to screen any applications generated by Artificial Intelligence (AI).
Job overview
An exciting opportunity has arisen for an Administrator based at Norfolk and Suffolk NHS Foundation Trust (NSFT) as part of the Education and Development Team on a 12-month fixed term basis.
The role will be within a dynamic training team and offers an exciting environment where adaptability, innovation, continuous learning, and effective communication are paramount. Team members play a crucial role in shaping the learning culture of the organisation and contributing to its overall success. This will be office based, 5 day per week (Monday to Friday 09.00 – 17.00) working in our training department currently based in Norwich. Reception duties will be required.
Position Overview: We are seeking a detail-oriented and organised Administrator to join our Training and Education Team. The ideal candidate will play a crucial role in supporting the day-to-day administrative functions of the team, ensuring smooth operation of our training and contributing to the success of our training programs within the organisation.
For internal applicants we can offer fixed term roles as secondments with your current managers approval. Please advise your recruitment officer if you would like to be considered for this role on a secondment basis.
Main duties of the job
Key Responsibilities:
- Coordination and Scheduling: Schedule training sessions, coordinating with trainers and delegates.
- Documentation and Record-Keeping: Maintain accurate and up-to-date records of training materials, delegate lists, and other relevant documentation, using the Electronic Staff Record (ESR) and internal business systems. Assist in the preparation of training materials as needed.
- Communication: Facilitate effective communication within the team, with staff within the organisation and external partners. Respond to inquiries, emails, phone calls, meet and greet delegates, staff and trainers promptly and professionally.
- Logistics and Support: Arrange logistics for training programs, including room bookings and setup, replenishing the self-serve refreshments, and assisting with equipment where needed. Provide on-site support during training sessions as required.
- Data Management: Input and manage data related to training programs within ESR and internal business systems as required.
- Collaboration: Collaborate with NSFT staff, trainers and other team members to ensure seamless coordination of training activities. Contribute ideas for process improvements.
- Compliance: Ensure strict adherence to NHS policies, procedures, and regulations related to training and education activities.
Working for our organisation
Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.
Why Norfolk and Suffolk? The people here are warm and welcoming, you’ll never be far from the beautiful coastline or Broads National Park. We’re an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.
We can offer you the full range of NHS benefits and in addition:
- Flexible working hours
- Up to 307 hours holiday entitlement (subject to length of service)
- FREE physio service
- FREE Yoga and Pilates
- Cycle scheme tax-free bikes and accessories
- Support with revalidation
- Post graduate training opportunities
- We will pay for your initial DBS check (excluding the annual update service charge of £13)
Detailed job description and main responsibilities
Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!
Person specification
Qualifications
Essential criteria
- NVQ Level 3 in Administration or equivalent experience
Desirable criteria
- Computer Skills qualification
- NVQ Level 2/3 Customer Service or equivalent
Experience
Essential criteria
- Previous experience in an administrative role
Desirable criteria
- Experience of working in a training or NHS environment
Knowledge
Essential criteria
- Knowledge of Microsoft Office Applications
Desirable criteria
- Knowledge of Electronic Staff Records (ESR)
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Rebecca Webster
- Job title
- Professional Lead Staff Training & Development
- Email address
- [email protected]
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