Job summary
- Main area
- Operations
- Grade
- Band 8c
- Contract
- Permanent
- Hours
- Full time
- Flexible working
- Job ref
- 246-COR7065109
- Employer
- Norfolk and Suffolk NHS Foundation Trust
- Employer type
- NHS
- Site
- County Hall
- Town
- Norwich
- Salary
- £74,290 - £85,601 Per annum (pro rata)
- Salary period
- Yearly
- Closing
- 02/04/2025 23:59
Employer heading

Operational Flow and Capacity Lead
Band 8c
Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.
At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust. We believe in whole life care - seeing people in the context of their whole lives, understanding the importance of good physical health, friends, family, spirituality, culture, home, work, education and a sense of purpose and achievement to experience good mental health.
Nearly 3,800 full and part-time practitioners care for our service users in hospitals, in the community and in their own homes, whilst an additional 1,400+ staff provide non-clinical support, including cleaning, catering, delivering supplies, ward administration, information technology, human resources and financial services.
We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience.
We are committed to delivering quality driven mental health services. Every individual makes a valuable contribution. We are proud of our staff who have been commended for the care they provide. Do you value working positively, respectfully and together? If so, we’d love you to join us!
We will consider flexible working arrangements for our roles, please indicate in your application if this is something you require
JOB DESCRIPTION/PERSON SPECIFICATION
Please read the job description/person specification carefully and ensure your application reflects the knowledge, skills and experience needed.
YOUR APPLICATION
It is important that you complete a formal application form as CV’s alone will not be accepted.
We can provide all our job application materials in alternative formats so that these are accessible to everyone. Should you require any documents within this job pack in an alternative format, please do not hesitate to contact us at [email protected].
PLEASE NOTE: If you use a hotmail, msn or yahoo e-mail account, you will need to check your "junk" mail regularly as these email providers will divert any communication from this Trust/NHS JOBS straight into your " junk" inbox.
Please note, NSFT uses tools to screen any applications generated by Artificial Intelligence (AI).
Job overview
We're seeking a motivated clinician with significant operational management experience to lead the operational management of patient flow and safety across NSFT.
You will work closely with Trust locality teams and system partners to support the safe implementation of patient pathways. You will be responsible for the reduction in Length of Stay objectives in order to ensure optimal patient flow though their treatment journey working alongside the bed management teams and locality leads.
Ideally you'll be experienced in operational management in a senior clinical role within a Healthcare / NHS setting and with dealing with complex situations, conflict management and will ideally have previous experience working within patient flow. Problem solving and being able to respond and adapt to a changing high pressure environment are key to this role.
It is a really exciting time to join as we look to transform our patient flow pathway.
Main duties of the job
The post holder will work with internal and external stakeholders to define service need and facilitate new patient pathways using innovative thinking to move teams and services forward to meet key objectives.
This job description outlines the current main responsibilities of the post. However the duties of the post may change and develop over time and may therefore be amended in consultation with the post holder
Working for our organisation
Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.
Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.
Why Norfolk and Suffolk? The people here are warm and welcoming, you’ll never be far from the beautiful coastline or Broads National Park. We’re an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.
Detailed job description and main responsibilities
The Operational Flow and Capacity Lead will lead on the delivery of response and timely services across NSFT, with a particular focus on ensuring effective and efficient flow across inpatient and community services.
The post holder will be responsible for ensuring that the safe and effective day to day operations of the organisation are maintained through strong tactical and operational leadership and part of the wider Senior Operational Team.
The post holder will be expected to act independently, taking timely and at times, significant decisions to ensure the operational delivery for the organisation, driving change and improvement by supporting and influencing both the operational delivery teams (Localities) and corporate teams.
The post will be responsible for leading the planning for delivery of key performance indicators.
The post holder will lead service developments and policy reviews in areas impacted by key performance issues e.g., Clinically Ready For Discharge (CRFD) and Out of Area Placements (OAP) supported by the Trust transformation office.
The role will be responsible for the delivery of the on-going agenda of flow and capacity and will manage the staff associated with the services (bed management, operations room and associated staffing).
The post holder will lead the System Flow Operations and Winter Pressures agenda. They will be required to use expert operational knowledge to lead on the development of business cases to support the delivery of the Trust and ICB objectives in relation to flow and capacity, cognisant of national drivers and improvement programmes.
Person specification
Qualifications
Essential criteria
- First level nurse with current NMC registration UK/ AHP with active registration with relevant professional body.
Desirable criteria
- Doctorate in a health-related subject
Experience
Essential criteria
- Substantial experience of working at a senior level including managing changing and introducing new ways of working in a complex environment
- Experience of senior management at an operational level in a complex environment with diverse situations and management and change management
Skills
Essential criteria
- Ability to produce reports and documents using relevant technology to present complex data and strategy with clarity.
- Able to interpret complex information and take appropriate action and to provide expert advice as a result.
Applicant requirements
You must have appropriate UK professional registration.
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Andy Mack
- Job title
- Deputy Chief Operating Officer
- Email address
- [email protected]
- Additional information
Alternatively, Sue Graham (Director of Operations) [email protected]
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