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Arhoswch, yn llwytho

Crynodeb o'r swydd

Prif leoliad
Receptionist and Admin Services
Gradd
Band 3
Contract
Cyfnod Penodol: 12 mis (Out of Hours included)
Oriau
  • Llawnamser
  • Gweithio hyblyg
37.5 awr yr wythnos (Out of Hours and Days as per Rota)
Cyfeirnod y swydd
246-COR6450081
Cyflogwr
Norfolk and Suffolk NHS Foundation Trust
Math o gyflogwr
NHS
Gwefan
Hellesdon Hospital
Tref
Norwich
Cyflog
£22,816 - £24,336 gross per annum
Cyfnod cyflog
Yn flynyddol
Yn cau
29/07/2024 23:59

Teitl cyflogwr

Norfolk and Suffolk NHS Foundation Trust logo

Telephonist & Out of Hours Receptionist

Band 3

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.

At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust. We believe in whole life care - seeing people in the context of their whole lives, understanding the importance of good physical health, friends, family, spirituality, culture, home, work, education and a sense of purpose and achievement to experience good mental health.

Nearly 3,800 full and part-time practitioners care for our service users in hospitals, in the community and in their own homes, whilst an additional 1,400+ staff provide non-clinical support, including cleaning, catering, delivering supplies, ward administration, information technology, human resources and financial services.

We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams.  We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience.

We are committed to delivering quality driven mental health services. Every individual makes a valuable contribution. We are proud of our staff who have been commended for the care they provide. Do you value working positively, respectfully and together? If so, we’d love you to join us!

We will consider flexible working arrangements for our roles, please indicate in your application if this is something you require

JOB DESCRIPTION/PERSON SPECIFICATION
Please read the job description/person specification carefully and ensure your application reflects the knowledge, skills and experience needed.

YOUR APPLICATION
It is important that you complete a formal application form as CV’s alone will not be accepted.

We can provide all our job application materials in alternative formats so that these are accessible to everyone. Should you require any documents within this job pack in an alternative format, please do not hesitate to contact us at [email protected].

PLEASE NOTE: If you use a hotmail, msn or yahoo e-mail account, you will need to check your "junk" mail regularly as these email providers will divert any communication from this Trust/NHS JOBS straight into your " junk" inbox.

Trosolwg o'r swydd

Telephonist & Out of Hours Receptionist

An exciting opportunity has arisen for a skilled receptionist to join the growing and busy switchboard team in NSFT. 

Duties to include: dealing with enquiries, directing visitors to wards and departments, issuing and signing of keys. Monitoring key record sheets, charging up mobile and communication equipment, issuing of communication equipment. Replacing batteries to pagers as required. Compiling the daily doctors and consultants “on call” documentation for the Trust and switchboard.  The successful applicant will provide a quality and professional switchboard and reception service to the Trust and able to work out of hours, this will include Nights and weekends.

Prif ddyletswyddau'r swydd

  • To provide telephone operator services for all networked premises throughout the Trust
  • To operate emergency systems and pager systems
  • Responding to and following all policies and procedures in the event of an emergency i.e. Fire
  • Responding to all alarm systems and carrying out procedures as appropriate to the alarms
  • Carry out reception duties to include: dealing with enquiries, directing visitors to wards and departments, issuing and signing of key.  Monitoring key record sheets, charging up mobile and communication equipment, issuing of communication equipment. 

Replacing batteries to pagers as required.  Compiling the daily doctors and consultants ‘on call’ documentation for the Trust and switchboard.

  • Receiving all incoming mail and sorting for wards, departments and other hospitals ready for distribution
  • Frank outgoing mail to include weighing parcels ready for collection by Royal Mail

Gweithio i'n sefydliad

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established nursing networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.

Why Norfolk and Suffolk? The people here are warm and welcoming, you’ll never be far from the beautiful coastline or Broads National Park. We’re an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.

Swydd ddisgrifiad a phrif gyfrifoldebau manwl

Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!

Some of the benefits you can expect:

  • NHS pension
  • a comprehensive in house & external training programmes
  • career progression
  • starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)
  • staff physio service
  • NHS discounts and many more

Interview dates are yet to be set; you will be contacted via email and invited to book a time. These emails may go to your SPAM, so please keep checking all your emails if applying.

Please visit our Facebook and Twitter page @NSFTjobs

Manyleb y person

Qualifications

Meini prawf hanfodol
  • NVQ level 3 or equivalent qualification or equivalent demonstrable experience
Meini prawf dymunol
  • Switchboard trained

Experience

Meini prawf hanfodol
  • Office administration
  • MS office
Meini prawf dymunol
  • NHS Experience
  • Switchboard/reception experience

Skills

Meini prawf hanfodol
  • Good communication and people skills

Knowledge

Meini prawf hanfodol
  • Good customer focused telephone manner
Meini prawf dymunol
  • Patience and empathy to callers
  • Team player

Other

Meini prawf hanfodol
  • Ability to deal with the public
  • Ability to prioritise workload
  • Able to use own initiative

Bathodynnau ardystio / achredu cyflogwyr

Veteran AwareApprenticeships logoNo smoking policyAge positiveInvestors in People: GoldImproving working livesMindful employer.  Being positive about mental health.We offer Wagestream - A financial wellbeing benefit which lets you access your pay as you earn it.Disability confident employerStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Step into healthWomens Staff Network

Gofynion ymgeisio

Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.

Dogfennau i'w lawrlwytho

Gwneud cais ar-lein nawr

Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol

Enw
Sonia de Arcos
Teitl y swydd
Head of Switchboard
Cyfeiriad ebost
[email protected]
Rhif ffôn
01603421421
Gwybodaeth i gefnogi eich cais

Available Monday to Friday 9-5pm

Gwneud cais ar-lein nawrAnfonwch hysbysiadau ataf am swyddi gwag tebyg