Job summary
- Main area
- PTS
- Grade
- NHS AfC: Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 247-PTS-DP&TCo-1024
- Employer
- East of England Ambulance Service Trust
- Employer type
- NHS
- Site
- Lister Hospital
- Town
- Stevenage
- Salary
- £26,530 - £29,114 per annum
- Salary period
- Yearly
- Closing
- 08/11/2024 08:00
Employer heading
Discharge Planning & Transport Co-ordinator - Lister Hospital
NHS AfC: Band 4
We operate a 24 hour, 7 day a week service for our patients, the hours/shifts vary dependent on the location, as part of the role of an ACA there will be a requirement to cover out of hours shifts on a relief rota basis, please contact us for further information on the possible shift patterns for the area that you are applying for.
Job overview
To provide proactive and responsive practical and administrative support to ensure the efficient booking of transport for non-emergency patients.
To supervise the running of day to day Patient Transport and be EEAST's on site lead managing and prioritising demand during busy periods, whilst complying with the local Acute Trusts expectations.
To focus on operationally supporting the Hospital to expedite patients home through patient transport.
The post holder will be expected to efficiently liaise with internal teams at the hospital and the Non-Emergency Control room.
Main duties of the job
The role is to provide proactive and responsive practical and administrative support to ensure the efficient booking of transport for non-emergency patients travelling to/from healthcare settings.
To supervise the running of day to day discharges and be EEAST's on site lead managing and prioritising demand during busy periods, whilst complying with Hospital Site expectations.
To focus on operationally supporting the Hospital to expedite patients home through patient transport.
The post holder will be expected to efficiently liaise with internal teams at Hospital and the Non-Emergency Control room.
Alert appropriate colleagues within both the hospital and EEAST organisation to anticipated difficulties relating to transport for patients being discharged or transferred and assist in resolution of the same.
You will work along side the hospital and control using your knowledge and assessments to get the best results for discharges and transfers
The post holder will be an integrated member of the transport team, maintaining the crucial link between ED, Acute Care Units, wards, clinics and the site team.
Working for our organisation
You'll have the opportunity to work in one of the most diverse regions in the country, with the vibrant capital city just a stone's throw away and the invigorating North Sea coast to the east.
At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.
We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties.
We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria.
We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests.
Detailed job description and main responsibilities
For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails.
Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.
How to apply
Step 1 - Read the advert and the Job Description and Person Specification (attached)
Step 2 - Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification.
Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.
Person specification
Qualifications
Essential criteria
- English and Maths GCSE Grade C or Equivalent
Desirable criteria
- NVQ Level 3 in Business Management or Customer Services or equivalent education level
Skills and Experience
Essential criteria
- Excellent Organisation and Communication Skills
- Experience of prioritising workload
- Experience of working in a busy environment
- Experience in working with the public / customer services
Desirable criteria
- Working Knowledge of CLERIC computer system
- Experience in resource management
- PTS Experience
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Kathy Ovens
- Job title
- Service Delivery Manager
- Email address
- [email protected]
- Telephone number
- 07563465001
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