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Job summary

Main area
Community Health Services
Grade
Band 7
Contract
Permanent
Hours
  • Part time
  • Flexible working
  • Annualised hours
30 hours per week
Job ref
839-6407277-AK
Employer
Norfolk Community Health and Care NHS Trust
Employer type
NHS
Site
Watton Health Centre / Thetford community team base
Town
Watton IP25 6EJ / Thetford IP24 3DY
Salary
£43,742 - £50,056 pro rata per annum
Salary period
Yearly
Closing
07/07/2024 23:59

Employer heading

Norfolk Community Health and Care NHS Trust logo

Clinical Operations Manager

Band 7

NCH&C is proud to be the first standalone NHS community trust in the UK to achieve an ‘Outstanding’ rating from the Care Quality Commission (CQC). Our focus is on continually improving the quality of care we offer to local people and on improving access to that care, helping people to move seamlessly from one service to another. Praising NCH&C’s “compassionate, inclusive and effective leadership at all levels”, the CQC observed that our staff are well supported to make positive changes and innovations.

Norfolk Community Health & Care NHS Trust is committed to continuing to create a modern and inclusive work environment. As part of this commitment we actively promote flexible working opportunities where possible, to meet the needs and wishes of our workforce to maintain and improve their wellbeing. The trust offers a range of flexibility, including flexible working patterns, and we would encourage you to discuss this with the recruiting manager before or during the application process if this would interest you.

We welcome applications from people who share our values and can help us deliver outstanding care in our local community.

Job overview

We are delighted to recruit to a new post for a Clinical Operations Manager to line manage our Breckland community teams, who are based in Thetford and Watton, working alongside our Breckland PCN partners and colleagues.

 You will work within a professional and highly dedicated Community Nursing and Therapy team and have support from other managers and Clinical Leads working across South PCN. 

You will manage the mobile workforce and take responsibility for staff recruitment, monitoring, lone working and adherence to policies. You will also take responsibility for the data and safety quality monitoring of the team and will ensure that Trust annual priorities and quality goals are embedded within the workforce.

Main duties of the job

To provide clear operational leadership and line management to staff working in the South Place Community Nursing and Therapy Teams and clinic-based services within the South Place portfolio. 

To develop strong, transparent working relationships with key stake holders including GP’s, ICB, the local acute hospital, Social Services, NFS and the voluntary sector

 

 

Working for our organisation

 The Trust  achieved outstanding from CQC and we are proud to say we are the first trust to have achieved this accolade. This is a testament to the forward progressive nature of the trust and our commitment to delivering high quality care in sometimes challenging environments.

Apply now to join an organisation that has been awarded an ‘Outstanding’ rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.

Detailed job description and main responsibilities

To be responsible for the professional leadership of defined teams within South Place, demonstrating a supportive and flexible leadership approach and a proactive, responsible attitude so as to promote confidence in the team and the service.

To lead on recruitment for the community teams

To support staff to achieve and ensure Mandatory Training, competencies and Personal Development Reviews are maintained within the teams.

To contribute to the delivery of high standards of health care to patients within their own homes, care homes, the travelling community and in clinics, by assessing, planning, implementing and evaluating packages of care.

To ensure that Trust annual priorities and quality goals are embedded within the workforce by ensuring that all annual appraisals are complete within the team.

Please refer to full job description

Person specification

Qualifications

Essential criteria
  • • Registered Nurse, Physiotherapist or Occupational Therapist
  • • First level degree level, diploma or equivalent post registration experience
  • • Recognised Management Qualification or evidence of working at that level
  • • Current registration to a professional body
Desirable criteria
  • • Masters level education

Experience

Essential criteria
  • • Experience of leading a team
  • • Experience of working in a multi-agency environment
  • • Experience of managing budgets
  • • A track record of successful service & policy development & implementation
  • • Working knowledge of current issues within clinical practice and service development
  • • Evidence of post graduate development
Desirable criteria
  • • Experience of managing a multi-disciplinary team

Skills, Abilities, Knowledge

Essential criteria
  • • Change management
  • • Evidence of managing change within a clinical environment
  • • Analytical skills, with the ability to problem solve complex situations
  • • A track record of successful service & policy development & implementation
  • • Project management
  • • Knowledge of current developments in the health service and political awareness of the NHS
  • • Experience of working in partnership with multi-disciplinary team
  • • Able to command respect of the multi-disciplinary team
  • • Ability to work across professional boundaries
  • • Able to use own initiative
  • • Evidence motivational skills
  • • Experience of staff recruitment induction, career development and appraisal
  • • Experience of strategic deployment of workforce to deliver a service
  • • Financial management experience and responsibility
  • • Able to provide high standards of care
  • • Evidence tact & diplomacy
  • • Empathy & sensitivity
  • • Good observational & reporting skills
  • • Ability to manage stressful situations
  • • Work flexibly to accommodate service needs

Communication

Essential criteria
  • • Expert communication skills, able to address communication barriers
  • • Have good IT/ keyboard skills

Personal/ People Development

Essential criteria
  • • Be aware of own limitations & able to gain support where necessary
  • • Strong commitment to service development & positive change
  • • Highly developed interpersonal skills with attention to details
  • • Influencing skills and ability to negotiate at all levels
  • • Experience of developing policies and procedures

Personal Attributes/ Behaviour

Essential criteria
  • • Able to identify with the Trust’s commitment to safeguarding and promoting the welfare of children and young people/vulnerable adults.
  • • Must hold full and valid and driving licence and have access to a vehicle
  • • Able to communicate effectively in written and verbal English language

Employer certification / accreditation badges

Carers Friendly Tick award EmployersSunflower Hidden DisabilitiesApprenticeships logoNo smoking policyPositive about disabled peopleAge positiveDisability confident leaderMindful employer.  Being positive about mental health.Care quality commission - OutstandingStep into healthArmed Forces Covenant Bronze AwardArmed Forces Covenant

Applicant requirements

You must have appropriate UK professional registration.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name
Helen Nku
Job title
Head of Integrated Care - Health, South PCN
Email address
[email protected]
Telephone number
07880 768893

If you have problems applying, contact

Address
Room 218, Norwich Community Hospital
Bowthorpe Road
Norwich
NR2 3TU
Telephone
01603 697444
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