Detailed job description and main responsibilities

• Ensure that a robust system of friends and family test data collection is embedded in all areas of the organisation
• To manage and analyse data collected in conjunction with FFT and other relevant data
• Work with ward and department managers to instigate local area patient experience surveys, advising of question setting and assist with the management and analysis of the data
• To have operational responsibility for the delivery of a range of projects to include quality improvement as directed by the Regulation, Experience and Risk Lead
• Manage and be responsible for the developments associated with the ward and department quality dashboard
• Manage the production and publication of all Trust wide patient information in print and digital form
• Manage the patient information database and version control of document
• Manage the Trust internal and external digital patient information resources, ensuring the most up to date information is available to staff, patients and the public
• Clinically manage and support the collection of the early warning scores audit, providing feedback to areas of the data collected and working with clinical teams to drive improvement with
• To support as required the provision of data and reports to the Making Experiences Count group and other relevant committees
• To work closely with the Heads of Nursing and Matrons to ensure that patient experience improvements are monitored and progressed within agreed time
• To develop, implement, maintain and manage robust systems in relation to the patient experience data collection
• Work collaboratively with colleagues across the Trust, contributing proactively to any working groups
• To represent the Trust at any patient involvement groups internally and externally including governor and member’s meetings.
• To be responsible for providing teaching and education relating to patient experience processes and improvement
• To maintain accurate and timely records maintaining databases of all patient experience events and analyse data to inform and report to the Trust Board and other groups on all aspects of patient experience
• To ensure compliance with information governance requirements including consent, confidentiality and information storage in line with Trust and national policy and legislation
• To ensure that staff are able to work in a safe and conducive working environment and that responsibilities regarding Health and Safety and staff welfare legislation and best practice are fulfilled throughout the department
• Responsible for training members of staff in the use of patient experience systems
• Working in partnership with the Deputy Director of Nursing to support the quality improvement aspects of patient experience
• Co-ordinate the identification of patient experience themes to inform training needs for the nursing, midwifery and AHP workforce working closely with matrons and senior nurses.
• Contribute to training / learning events to improve patient experience working closely with senior nurses across the directorates and within the corporate team as required