Crynodeb o'r swydd
Teitl cyflogwr
Switchboard Operator & Real Time Admission Clerk
NHS AfC: Band 3
Trosolwg o'r swydd
Are you looking for a change of role or department?
If you have experience of providing great customer services then this is the role for you.
We have various hours available, Full time and Part time however, candidates must be able to work a 24/7 shift pattern that includes Earlies, Lates and Nights.
Prif ddyletswyddau'r swydd
This is a busy and varied role and in addition to answering calls, part of the role involves retrieving patient case notes, predominantly from the in-house Library but also from other departments or offices within the hospital.
We are looking for individuals who have fantastic communication skills to work in this busy, challenging and rewarding environment. They must have a clear telephone voice, be computer literate, used to working under pressure and able to switch between tasks quickly and efficiently.
This role will commence at Band 2 whilst undergoing a supervised training period of up to 12 weeks within Switchboard to gain the administrative and technical experience required for the role. It may be possible for candidates to complete the training sooner dependent upon previous relevant experience. Upon successful completion of the In-house Training Programme, performance measures and they have demonstrated appropriate working practices based on Trust Values and behaviours, the post holder will then move to a permanent Band 3 post.
Please note, the department is unable to support a fixed shift pattern therefore candidates must be able to work a variable 24/7 rota pattern consisting of Earlies 06:30 - 14:30, Lates 14:30 - 22:30 and Nights 22:30 - 06:30.
Unsociable hours including evenings, overnight and weekends will be paid at an enhanced rate.
Gweithio i'n sefydliad
At Harrogate and District NHS Foundation Trust we provide outstanding care to both our patients and our staff. We support staff through benefits, health and wellbeing initiatives and opportunities for personal and professional development.
- An inclusive and supportive culture our Trust encourages staff to bring their whole selves to work and active Staff Networks identify areas for improvement.
- Staff Recognition - as well as regular appraisals, we recognise staff with our Making a Difference, Team of the Month Awards & Colleague Recognition Awards
- Employee Support and wellbeing - we have a comprehensive Employee Assistance Programme, counselling service and fast track physiotherapy service for employees.
- Staff Benefits - We have a range of staff benefits and schemes to support staff health, engagement, wellbeing and inclusion.
Swydd ddisgrifiad a phrif gyfrifoldebau manwl
Candidates will commence on a Band 2, upon successful completion of Switchboards in house training programme your salary will increase to a Band 3. During the training period the post holder will be supervised at all times, they will be signed off tasks as and when they reach the required level of skill / knowledge. Once fully trained the post holder will be competent to carry out all tasks without supervision.
For more information please see the job description attached. This job description gives only the principal duties and responsibilities of the post and the post holder may be required to perform other ad hoc duties. This job description is subject to review in accordance with any change in Trust policy or future development. |
Manyleb y person
Experience
Meini prawf hanfodol
- Competent in the use of MS Office. Word, Excel, Outlook.
- Recent, relevant activity working as a team member to deliver customer service.
- Evidence of extensive use of IT to support daily working activity over a minimum of 2 years
- Proven Communication skills, good telephone manner, eye for detail.
- Punctual and reliable. Willing and able to enthusiastically engage with a mentally and physically stimulating role at all times. Able to cover shifts at short notice including working unsociable hours.
Meini prawf dymunol
- NHS experience
- Knowledge of / trained in PCS
- NHS Switchboard/Call Centre experience
- Experience of variable shift working an advantage.
- Experience of NHS computerised records and filing systems
Gofynion ymgeisio
Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.
Dogfennau i'w lawrlwytho
Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol
- Enw
- Tina Whiteley
- Teitl y swydd
- Switchboard Manager
- Cyfeiriad ebost
- [email protected]
- Rhif ffôn
- 01423 553794
Rhestr swyddi gyda Harrogate and District NHS Foundation Trust yn Gwasanaethau gweinyddol neu bob sector